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If the modem does not appear to be operating correctly or you cannot get online
to the Internet, please visit our web sites for further troubleshooting advice or to
contact our support technicians. Always have your serial number to hand.
Users in the UK/Ireland using qualifying products should visit
www.draytek.co.uk/support for support options including email support,
telephone support, our help knowledgebase and access to the UK user support
forums.
If you are outside of the UK/Ireland, please contact your own local supplier,
email to support@draytek.com or visit www.draytek.com/support
For warranty service, in the first instance, please contact the support services,
as listed above, for help in diagnosing or eliminating the problem or issue. The
support department can arrange repair or service if then deemed necessary.
The standard Vigor 166 warranty is 'Return to base' (RTB) unless you have
VigorCare which provides enhanced services
(see www.draytek.co.uk/vigorcare).
You should keep your proof of purchase (original invoice) safely in case warranty
or other service is ever required.
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Now that your have your DrayTek product, you should keep up to date with
product updates (firmware), security advisories and other product news, advice
or special offers. Users in the UK/Ireland can subscribe to our mailing list. For
details and to subscribe, please visit www.draytek.co.uk/list. In other countries
or regions, please contact your local distributor/supplier for local options.
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Firmware updates for your product ensure that you have the latest set of
features, security updates and improvements for your product. Users in the
UK/Ireland can download these from www.draytek.co.uk/support
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