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3. When the device goes offline
A. Push notification is sent to your mobile device
B. Email notification is sent to the email address connected to your Lyric App
C. Email notification is sent to other email recipients set up in your Lyric App
4. Low Battery Level:
A. Push notification is sent to your mobile device
B. Email notification is sent to the email address connected to your Lyric App that your battery is running
low
C. Email notification is sent to other email recipients set up in your Lyric App that your battery is running
low
D. The detector starts beeping once every minute after reaching roughly 5% levels to remind you to
replace batteries.
5. When any of the above Alerts (water leak, temperature, humidity, battery levels, offline) are resolved:
A. Push notification is sent to your mobile device that the issue is resolved
B. Email notification is sent to the email address connected to your Lyric App that the issue is resolved
C. Email notification is sent to other email recipients set up in your Lyric App that the issue is resolved
9. I just poured some water on the cable sensor, but I don't hear the detector buzzing right away. Is something wrong
with my detector?
It can take up to one minute for the alarm to sound after water is detected.
10. OK, I waited one minute and nothing happened. Is something wrong with my detector?
Make sure the batteries are inserted correctly. If that does not correct the issue then put in new batteries. If the issue
is not corrected contact the Lyric toll free Customer Care phone line, 1-800-633-3991.
11. How do I know that my detector has sensed a leak?
Once the water leak detector detects a leak through the sensor probe or the extended cable sensor, within a minute
the detector buzzes and the LED blinks red. Shortly thereafter, you should receive in-app, push and/or email
notifications, depending on your settings.
12. Is the entire length of the cable sensor able to detect water?
Yes, the entire 4 feet cable (or 1.2 meters) sensor detects water. Additional cable sensors can be added for a maximum
sensing distance of up to 500 feet or 150 meters. The cable sensors need to be connected to each other, please make
sure that each cable is installed correctly. You may test each cable sensor section by inserting each cable sensor section
into the Water Leak Detector separately and by pouring water on the applicable cable sensor section to test. If the cable
sensor does not trigger the buzzer alarm after pouring water on the cable sensor, please contact the Lyric toll free
Customer Care phone line, 1-800-633-3991.
13. How will I know when the batteries need to be replaced?
You should receive in-app, push and/or email notifications, depending on your settings, when the battery level reaches
approximate values of 25% remaining (just a warning), 10% remaining (urgent), and 5% (critical), you will receive an in-
app, push and/or email notification, depending on your settings. The detector starts beeping once every minute after
reaching roughly 5% levels to remind you to replace batteries.
14. How do you mute the alarm?
You can mute the alarm within your app. When a leak is detected, a screen pops up on your App that allows you to
mute the alarm. The LED on the detector would still continue to blink red, which indicates a leak is still detected, even
while the alarm is muted.
After 30 minutes, if the detector is still detecting a leak, the alarm will start again.
15. How do I get the detector to stop alerting?
Mute the alarm using the app, unplug the cable sensor or wipe the built-in probe sensors dry (whichever sensed the
leak), or remove the batteries.
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