Troubleshooting - ZyXEL Communications P-334WHD Quick Start Manual

Internet Access Setup Complete
If you have any Internet access problems, follow the
on-screen instructions.
Click Finish to complete the wizard setup.

Troubleshooting

1 If you cannot access the web configurator using Internet Explorer in Windows XP or Windows Server 2003,
make sure you allow pop-up windows, JavaScripts and Java permissions or set the Internet security level
lower than High in Internet Explorer (in Internet Explorer, click Tools > Internet Options > Security >
Custom Level...). See the appendix in the User's Guide for more information.
2 If you cannot access the Internet when your computer is connected to the LAN port, follow these steps.
A) Check the LEDs on the top panel. If they are different than what is described in section 1, make sure the
connections are correct. If the LEDs are still different, turn off the device, wait a few seconds, and turn it
on again.
B) Follow the steps in section 4 again. Make sure you enter the correct information. For example, if your
account has a user name and password, make sure you type it correctly. In addition, if you are not sure
which encapsulation your ISP uses, contact your ISP.
C) If you are using a new Internet account, contact your ISP to make sure it is active.
D) Make sure you are not using the telephone connected to the P-334WHD.
E) If the P-334WHD is in Access Point mode, make sure the P-334WHD is connected to a modem or
router.
F) If the P-334WHD is in WiFi WAN Router mode, make sure the P-334WHD is NOT connected to a modem
or router. The P-334WHD and AP or wireless router should use the same wireless and wireless security
settings.
G) If you still have problems, see Troubleshooting in the User's Guide.
3 If you cannot access the Internet using the wireless network, follow these steps.
A) If you can access the web configurator, follow steps A - G above. If you do not, go to the next step.
B) On a computer connected to the P-334WHD, make sure your P-334WHD and the computers on your
wireless network are using the same wireless and wireless security settings. See the chapter on wireless
LAN in the User's Guide for more information.
ENGLISH
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