Download
Share
Print this page
Samsung Galaxy S4 Customer Consultant Manual
  1. Manuals
  2. Brands
  3. Samsung Manuals
  4. Cell Phone
  5. Galaxy S4
  6. Customer consultant manual

Samsung Galaxy S4 Customer Consultant Manual

Global cs ecc / ehq hhp review 1st july 2013
Hide thumbs Also See for Galaxy S4:

Advertisement

Quick Links

Download this manual
This material contained in this document is intended for use "with / as"
Samsung Customer Contact Centres
Network Operator Contact Centres
WEB FAQ / How to guide creation for Samsung.com sites
Samsung Authorised Service centres (ASC)
Please note: Although contents of this document may be suitable for WEB
guide creation, it is not to be posted on the internet download in its
entirety as a download item
Galaxy S4 – Appendix FAQ
Customer Consultant Guide
Android mobile technology platform
ECC / EHQ HHP review
Language : English
Status
Yes
Yes
Yes
Yes
- Appendix-
Version 14.0
Global CS
1
st
July 2013

Advertisement

loading

Related Manuals for Samsung Galaxy S4

Summary of Contents for Samsung Galaxy S4

  • Page 1 Status Samsung Customer Contact Centres Network Operator Contact Centres WEB FAQ / How to guide creation for Samsung.com sites Samsung Authorised Service centres (ASC) Please note: Although contents of this document may be suitable for WEB guide creation, it is not to be posted on the internet download in its...
  • Page 2 Part 2 > Q101: Story Album > Horizontal layout of photo book only Part 1. Lock screen camera widget Part 2 > Q102: NFC tag > My Galaxy S4 don’t recognize some NFC tags Part 1. Lock screen widget Part 2 > Q103: Smart Scroll > Smart Scroll doesn’t work very well Part 1.
  • Page 3 Contents 2/2 Part 2 > Q121: I can’t receive “iMessage” on Galaxy S4 but I did on my iPhone (1/3) Part 2 > Q121: I can’t receive “iMessage” on Galaxy S4 but I did on my iPhone (2/3) Part 2 > Q121: I can’t receive “iMessage” on Galaxy S4 but I did on my iPhone (3/3) Part 2 >...

  • Page 4: Part 1: Getting Started

    Part 1. Getting Started – FAQ’s Part 1: Getting Started Part 1: Getting Started section of this guide contains miscellaneous advice / non-defect issue of Galaxy S4 - Please read to ensure you have advice to deal with these inquiries...
  • Page 5 Q : Can I use a plastic stylus to operate “Air view”? A : You must be use your finger to operate Air view . The Galaxy S4 display will not respond to a plastic* stylus (*it is an insulator)
  • Page 6 Path : Setting → My device → Motions and gestures → Air gesture → Air jump When air gestures are available, you can scroll web pages by moving your hand up or down above the sensor in Internet/ Email. (for Samsung browser / Samsung account) [ Q9: Air browser] Q : I find that photos and music skip between “next”...
  • Page 7 Part 1. Air Browser / Air Call Accept / Smart scroll [ Q10: Air browser] Q : I try to go to the next or previous item in “Music” on the lock screen, but it does not work in my device. What is the problem? A : Please check that “Music”...

  • Page 8: Part 1. Smart Scroll

    Part 1. Smart scroll [ Q13: Smart scroll] Q : Although I turn off the Smart stay, the eye-shaped icon appears on the status bar. Why is that? A : If you turn on other features related to the Smart screen as well , such as Smart stay, the eye-shaped icon appears in the status bar.
  • Page 9 Part 1. Smart scroll [ Q15: Smart scroll] Q : When I tilt my head, the Smart scroll feature does not respond well. A : Please check the following points. 1. Please check that the movement of the head point s toward the camera sensor at the top of the device. 2.
  • Page 10 Part 1. Smart scroll / Smart pause [ Q17: Smart scroll] Q : When I execute the Smart scroll feature, it runs in practice mode only. Is my device faulty? A : Smart scroll is only supported on internet webpage and the body of emails. It does not work in Chrome browser, Gmail and downloaded browser application.
  • Page 11 5. Are you trying to control SMART Pause using a palm motion? [ Q20: Home screen mode] Q : The icon size in the home screen is different from my friends Galaxy S4. A : The icon size is bigger than standard mode because your device set to “Easy” mode.
  • Page 12 Part 1. Lock screen camera widget [ Q22: Lock screen Camera Widget] Q : How do I activate the camera from the lock screen? A : You can do this if you first set the camera widget up in the lock screen. Please set the camera widget on the hold screen after checking the Multiple widgets.
  • Page 13 Part 1. Lock screen widget [ Q23: Lock screen widget] Q : I try to access widgets on the Lock screen, but the widget does not appear. A : Please check the following points. 1. Please make sure that you selected “multiple widgets”. Path : Setting →...
  • Page 14 Select the video/voice call icon. 3. If this icon is deactivated, you install the ChatON from the Samsung Apps, and then repeat the 1~2 steps. ※ Note : You can switch the video call and voice call without being disconnected.
  • Page 15 Q : The ChatON supports video call for free in Galaxy S4, Why doesn’t it support the Galaxy S3? A : We are planning to further the support for this service but only to devices that are supported through Samsung apps.
  • Page 16 [ Q30: ChatON V / ChatON] Q : The ChatON supports translator feature in Galaxy S4, Why doesn’t support for Galaxy S3? A : We are planning to support the translator further by updating the ChatON app in the future.
  • Page 17 [Q34: Internet Bookmark account] Q : The Galaxy S3 provides bookmarks with Google account, why is this not supported on the Galaxy S4? A : In the Galaxy S4, you can only use the bookmark in the Google Chrome browser.
  • Page 18 A : When you execute the Screen Mirroring using Wi-Fi AP, the performance may be reduced. [ Q39: Samsung Link] Q : I can’t find the AllShare Play feature on my Galaxy S4. A : AllShare Play has changed name to Samsung Link.
  • Page 19 A : It is possible to install and use samsung link with a PC – you can obtain software from http://link.samsung.com/ [ Q42: Group Play] Q : When I try to connect my Galaxy S4 to other models through the Group Play, they can not be connected. A : Currently, support for other models is not available.

  • Page 20: Part 1. Group Play

    Part 1. Group play [Q43: Group Play] Q : I am trying to use the Group Play feature, but it does not connect. A : Please check the whether the password is correct. Please check the whether the device is connected to the other device. Please check whether the number of participating devices is more than 10.
  • Page 21 *Path : Group Play → More → About device → Device name [Q46: Group Play] Q : Can I add more games in Group Play? A : Games will be added through the Play Store and Samsung Apps. Schedule is undecided.
  • Page 22 Part 1. WatchON [ Q47: WatchON] Q : Does WatchON operate as a remote control for manufacturers other than Samsung? A : Yes – the remote control feature supports for other companies e.g. Panasonic, Sony, Sharp, Toshiba LG subject to the specific model specification.
  • Page 23 1. The TV is controlled by the lrLED which is located on the top right side of the Galaxy S4. For best performance please point your Galaxy S4 at the front of the SET TOP BOX or TV ‘s “IrLED sensor part “...
  • Page 24 Part 1. WatchON [ Q52: WatchON] Q : Can I add other devices in one room of WatchON? A : Yes, it’s possible. You can add other devices in the room through Add devices Path : WatchON → Setting via menu key → My room → Add devices ※...
  • Page 25 You can transfer ‘Sound & shot photo’ to other devices via Email, Bluetooth, NFC, Wi-Fi Direct, ChatON etc and you can still view the picture. Between Galaxy S4’s: To check the sound of a shot and sound photo, please view the photo fin the gallery app after saving the transmitted photo in the device.
  • Page 26 Part 1. Camera [ Q54: Camera] Q : When I view the photo after taking Sound & shot photos, there is no sound. A : please see advice below regarding how to use the shot and sound feature: You can set the sound recording time as before or after shooting. When you click the arrow in the preview screen, you can choose from automatic or manual.
  • Page 27 Part 1. Camera [ Q56: Camera] Q : When I take a photo using drama mode, the pop-up “Unable to take the picture. Move away from the subject so it takes up less of the screen” is displayed in screen and the camera will not take the picture. A : You must take a photo at a distance of about 3m from the subject.
  • Page 28 Part 1. Camera [ Q58: Camera] Q : Can I transfer the GIF file in ChatON after taking picture with the Animated photo feature? A : Yes, If you want to transfer via ChatON, please transfer via ChatON menu from ‘Share via’ in gallery. To view the picture, please check the photo in the gallery app after saving the transmitted photo in device.
  • Page 29 Part 1. Camera [ Q61: Camera] Q : In the dual camera mode, I can’t move the position of the frame. A : Press and hold the frame to allow you then to adjust its position. [ Q62: Camera] Q : I want to change the frame type in the dual camera mode. A : It’s possible to change the frame type by pressing the V-shaped icon on the screen and then selecting one of the options available.
  • Page 30 Q : My device is not compatible with the remote viewfinder feature of Galaxy Note2 and Galaxy camera. A : You can’t use this feature because the method of remote viewfinder for Galaxy S4 is different from the Galaxy Note2 and Galaxy Camera.
  • Page 31 Part 1. Camera [Q66: Camera] Q : Can I transfer the Story album to the other device after creating the Story Album? A : Yes, you can transfer the Story album as image file, PDF file, Story album file(.ssf) through ‘Share via’. Path : Story album →...
  • Page 32 Part 1. Camera [ Q68: Camera] Q : The ‘Mode’ button is disabled, why can I change the mode by selecting it in the preview screen. A : Please check if the dual camera mode is turned on. If you want to change the mode, please try to select the mode after turning off the dual camera. [ Q69: Camera] Q : Sometimes the camera mode appears to only have six modes.

  • Page 33: Part 1. Optical Reader

    Part 1. Optical Reader [Q70: Optical Reader] Q : When I take a picture of a business card with the Optical Reader, the letters appear broken. A : Please check the following points. 1. The target direction may be different from a direction of the LCD. So please try again to match the vertical and horizontal directions.
  • Page 34 Part 1. S Health [ Q72: S Health] Q :When I tap on the start icon in the S Health app it doesn’t activate. A : Only after you fill in all the information required marked by an asterisk will the start button be “enabled”. [Q73: S Health] Q : The Temperature measured by the S Health app is different to the temperature measured by the thermometer in my house.
  • Page 35 Part 1. S Health [ Q76: S Health] Q : What advice can you give to improvement the accuracy of measurements in the S Health app? A : Measure the temperature and humidity in a stable indoor environment. Avoid drafts of air & wind, direct sunlight and physical contact.
  • Page 36 [Q79: S Health] Q : Can I backup and restore the information gathered through S Health? A : Yes, It’s possible through using the Kies tool available from www.samsung.com. [Q80: S Health] Q : Can I measure the blood pressure in S Health? A : No, Blood pressure can not be measured.
  • Page 37 [Q82: S Band] – Additional item Q : Do I need to have my Galaxy S4 device with me whenever I exercise, if I use an S Band accessory and later connect to S-Band to my Galaxy S4 device via Bluetooth? A : It is possible to store data in the S-band itself and later transmit the stored data to Galaxy S4 device.
  • Page 38 Path : Settings → My device → Accessibility → Assistant menu [Q87: Accessibility] Q : When I turned on the Galaxy S4, the TalkBack function has turned on too. What has happened? A : This is a feature of the Android OS version 4.2.
  • Page 39 Part 1. High Touch Sensitivity (Gloves) / Daydream [Q88: High touch sensitivity / Touch via gloves] Q : Is it possible to touch the device while wearing gloves? A : Yes - It’s possible. You can touch the device while wearing gloves through enabling the ‘High touch sensitivity’ function. This setting increases the screen’s sensitivity so you can touch it while wearing gloves.
  • Page 40 Q : What is the difference between the Galaxy S4 earphone and other earphones? A : The Galaxy S4 earphones is a new concept earphone that it has a sound quality enhancements function and anti-kink feature. It’s form factor is of a flat form design unlike existing earphone.
  • Page 41 Q : Is there a Polaris Office application? A : Polaris Office has not been preloaded in Galaxy S4. It is expected that Samsung will in the future support the Polaris Office in Samsung Apps but this is currently not available.
  • Page 42 Part 2. VOC issues Non-defect VOC issues section Note – for referencing purposes only question numbers have been issued to following FAQ items that directly follow on from Part 1 of this guide...
  • Page 43 “Group Play” in the Galaxy S4 works based on different connection technology from the existing platform on the Note 2. So "Group Play" in Galaxy S4 is not compatible with other existing models and can be only connected between Galaxy S4’s.
  • Page 44 Part 2 > Q95: Group Play Connection Problem (2/3) Q : I’ve tried to connect to the Galaxy S4 and Galaxy Note2 via “Group Play” app, but the connection was not established. Continued Point. – Group Play is available between devices that use...
  • Page 45 Part 2 > Q95: Group Play Connection Problem (3/3) Q : I’ve tried to connect to the Galaxy S4 and Galaxy Note2 via “Group Play” app, but the connection was not established. Continued Group Play: Galaxy S4 ☞ One device is set to be the mobile Access Point via "portable Wi-Fi hot spots", other devices can connect to this device via NFC feature.
  • Page 46 Group Play > No support for sharing “Multi content” Part 2 > Q96: Q : Can I share the music and photo simultaneously (i.e. at the same time) via Group Play? A : Sorry for your inconvenience. No. It is possible to share only 1 content item at a time. If you share other content, need to stop the playing music.
  • Page 47 A : Sorry for your inconvenience. The software updates for the Galaxy S4 that include the S Health update feature will be released in the near future. When the new software is released, if you perform a software upgrade to your device via Kies or FOTA, you will be able to use “Update S Health”...
  • Page 48 Q98: Camera > Flash not supported in “Auto night detection” mode Part 2 > Q : When I take a photo with “Auto night detection” mode, I can not use the flash functions. What’s the problem? A : Sorry for your inconvenience. It’s a concept of GalaxyS4 and normal.
  • Page 49 Part 2 > Q99: Q : When I take a photo with “Burst shot”, I can’t save the photo in the external SD card of my Galaxy S4. Why can’t I save the photo taken with “Burst shot” on the SD card? A : Sorry for your inconvenience.
  • Page 50 Gallery > “Animated photo” in slideshow is not animated Part 2 > Q100: Q : When I run a slideshow using images that include ones taken in “Animated Photo’ mode, the Animated Photo doesn’t “animate”. What should I do? A : When viewed using via gallery, the animated photo shows the movements of the original saved image. But in the slideshow, the static thumbnail photo will be shown and so without movement although the source picture is an Animated Photo.
  • Page 51 How do I change the layout of photo book in Story Album? A : Sorry for your inconvenience. You can’t change from a horizontal layout to vertical layout and the layout is fixed. The Galaxy S4 only provides a horizontal layout. Only provides a horizontal layout Preview screen of photo book you select to order “Order photo book”...
  • Page 52 NFC tag > My Galaxy S4 don’t recognize some NFC tags Part 2 > Q102: Q : My Galaxy S4 doesn’t recognize specific NFC tags that my Galaxy S3 does. What’s the problem? A : Sorry for your inconvenience. The Galaxy S4 uses a Broadcom Co.
  • Page 53 Smart Scroll > Smart Scroll doesn’t work very well Part 2 > Q103: Q : Although I set the Smart Scroll function, it doesn’t often work in my Galaxy S4. Especially during viewing the Internet Web pages, Smart Scroll does not work well. What’s the problem? A : While viewing emails(the body of email messages) or Internet web pages , Smart scroll detects your eyes with the front camera so you can scroll pages by tilting your head or the device.
  • Page 54 Part 2 > Q104: Q : I can’t find the Developer Options In my Galaxy S4 unlike the Galaxy S3. What’s the problem? A : This menu is for application developers. The Developers options menu settings is now not accessible directly in the...
  • Page 55 Developer options > USB debugging menu & transferring data Q : I want to transfer data from my old device to new Galaxy S4, but I can’t set the USB debugging option for moving the data. What should I do? A : In the existing models based on Android OS V4.2.1 including Galaxy S3, USB debugging menu was supported via...
  • Page 56 Galaxy device Migration app PC / mobile User data Personal contents Downloaded Apps iOS Apps phone Easy-matching Smart Backup & Restore Auto-converting with Android Switch apps Samsung Phone User Data Personal contents Android Apps...

  • Page 57: Mobile App

    What is SMART SWITCH (2/5) – PC tool and Mobile app Part 2 > Q106: □ Smart Switch PC tool and mobile app. PC Tool Mobile app. From Samsung and non Samsung to Samsung From Samsung to Samsung Using backup data Through NFC and Wi-Fi Direct...
  • Page 58 What is SMART SWITCH (3/3) – URL / Supported Manufacturers Part 2 > Q106: □ How to download Smart Switch PC Tool - Smart Switch PC tool: downloadable from webpage address: www.samsung.com/smartswitch □ Supported manufacturers...
  • Page 59 What is SMART SWITCH (4/5) – Supported Manufacturers Part 2 > Q106: Q : When I transfer the backup data from my old device to my new Galaxy S4 via Smart Switch PC tool, the data doesn’t transfer properly. What should I to correct this? A :Please check the OS version of your old device to transfer the data.
  • Page 60 What is SMART SWITCH (5/5) – Supported models Part 2 > Q106: □ Phone contents can be transferred without PC (1) Supported models • From Galaxy S2 (i.e. S2, Note1, S3, Note2) with ICS OS (note: NFC required) (2) Supported contents Contents Details PIMS...
  • Page 61 Part 2 > Q107: SIM Card > Insert Micro SIM card (1/3) Q: How do I insert a SIM card into my Galaxy S4 device? A: Please see advice below • Insert the micro USIM card provided by the mobile telephone service provider and use the included battery.
  • Page 62 Part 2 > Q107: SIM Card > Insert Micro SIM card (2/3) Q: How do I insert a SIM card into my Galaxy S4 device? Continued Be careful not to insert in the opposite direction. 6. Replace the back cover.
  • Page 63 Continued A: • Do not insert a memory card into the SIM card slot. If a memory card happens to be lodged in the SIM card slot, take the device to a Samsung Service Centre to remove the memory card.
  • Page 64 Part 2 > Q108: SIM Card > Remove the SIM card and battery Q: How do I remove a SIM card and battery into my Galaxy S4 device? A : Follow the steps below. 3. Push the USIM card until it 1.
  • Page 65 Part 2 > Q109: SD card > Insert Memory card (1/3) Q: How do I insert a memory card into my Galaxy S4 device? A: Please see advice below Your device accepts memory cards with maximum capacities of 64 GB.
  • Page 66 Part 2 > Q109: SD card > Insert Memory card (2/3) Q: How do I insert a memory card into my Galaxy S4 device? Continued 1. Remove the back cover. 2. Check the orientation required to insert the SD card properly 3.
  • Page 67 Part 2 > Q109: SD card > Insert Memory card (3/3) Q: How do I insert a memory card into my Galaxy S4 device? Continued Please note the advice points below: Card reader layout The SD card socket The SIM Card socket •...
  • Page 68 Magnification gesture option is a menu for the visually impaired, and when this feature is enabled you can zoom in and out by triple tapping the screen. It’s Google concept and embedded from Galaxy S4 Jelly Bean V4.2 If Magnification gestures option turned on, the whole touch response can be slower on your device due to time margin required for the operation of triple touching .
  • Page 69 Part 2 > Q110: Magnification gestures (2/2) Q : How can I disable the Magnification gestures feature? A : To disable the Magnification gestures, follow the steps below; 1.Select Settings. 2.Select Accessibility in My device. 3.Select Magnification gestures. 4. Deactivate the function. 4.
  • Page 70 A : Sorry for your inconvenience , but your device is not faulty. From Galaxy S4, due to the copyright of MTI Co, you can only set pay fonts published formally, and signed by, MTI Co. So, only pay fonts from Monotype Imaging Inc.
  • Page 71 Part 2 > Q112: Display > Auto adjust screen tone Q : When I run the internet in my Galaxy S4, I think the brightness of screen is slightly darker. What is the problem? A : Sorry for your inconvenience.
  • Page 72 If you set arbitrary images, not preloaded images, to be the background image, the notification bar will be opaque colored because the device can’t change the colour to match your image. It’s part of the design concept of Samsung user...
  • Page 73 (turn off Wi-Fi) , reset the router (Power off then on again) and then attempt to reconnect your device to Wi-Fi connection. Samsung is investigating this anomaly accordingly and Dlink Co. will release the improved firmware version soon.
  • Page 74 S Beam > Music files are not transferred via S Beam Q : In my Galaxy S4, I can’t transfer the mp3 files via S Beam although movies and images can be transferred via S Beam. How can I transfer my mp3 files? A : Sorry for your inconvenience.
  • Page 75 If you can’t find your country on the list of countries it means that the WatchON service is not yet supported in your country. However further countries will be supported in the near future (expected after June, 2013) through update via Samsung Apps.
  • Page 76 Part 2 > Q119: Camera > Some of camera modes have disappeared suddenly Q : When I activate the Camera app of my Galaxy S4, some of camera modes have disappeared suddenly. What is the problem? A : Sorry for your inconvenience.
  • Page 77 Camera > No sound playback on transferred Sound & Shot photos Q : When I transfer the Sound & shot photos from Galaxy S4 to another device, there is no sound. If I transfer the photo with sound, what should I do? A : Sorry for your inconvenience.
  • Page 78 Part 2 > Q121: Q : After I’ve switched from my iPhone to a Galaxy S4, I’m no longer able to receive messages using “iMessage” (iPhone, iPad, etc) from other Apple device in my Galaxy S4. What should I do for this problem? ※...
  • Page 79 Part 2 > Q121: Q : After I’ve switched from my iPhone to a Galaxy S4, I’m no longer able to receive messages using “iMessage” (iPhone, iPad, etc) from other Apple device in my Galaxy S4. What should I do for this problem? <...
  • Page 80 Part 2 > Q121: Q : After I’ve switched from my iPhone to a Galaxy S4, I’m no longer able to receive messages using “iMessage” (iPhone, iPad, etc) from other Apple device in my Galaxy S4. What should I do for this problem? If you do not have iPhone >...
  • Page 81 Samsung does not make SIM card adaptors nor recommends their use with its devices. Note: If you try to use a “Nano” to “Micro” SIM card adaptor with your Galaxy S4 and this has resulted in the reader being damaged the device is classed as OUT of WARRANTY.
  • Page 82 My device isn’t registered in Network service Part 2 > Q123: Q : Although network signal is good in my Galaxy S4, my device isn’t registered on the Network and I can’t make a call. What should I do for this problem ? A : First of all, please check the setting for “Network operators”.
  • Page 83 Part 2 > Q123: My device is getting hot Q : When I’m using my Galaxy S4 , I often feel my device is hot to the touch. Is my device faulty? A :Your device is not faulty. However Samsung has released an enhanced Software . You can upgrade to the latest Software via the Kies tool (visit www.samsung.com...
  • Page 84 General Guide- for device getting hot during use <Simple guide > Q : When I’m using my Galaxy S4 , I often feel my device is hot to the touch. Is my device faulty? A : Your device is not faulty.
  • Page 85 < Outside conditions and the design> As Galaxy S4 has a slim design and use a high performance CPU , you may feel your device is hot to the touch while using it. But this is normal and should not affect your device’s lifespan or performance.
  • Page 86 General Guide- for device getting hot during use (2/5) < Detail guide > Q : When I’m using my Galaxy S4 , I often feel my device is hot to the touch. Is my device faulty? 2. Factor < End user usage condition >...
  • Page 87 < Detail guide > Q : When I’m using my Galaxy S4 , I often feel my device is hot to the touch. Is my device faulty? 2) Keeping Wi-Fi and Bluetooth, GPS “ ON “ is often a main cause of battery drain and can lead to an increase in the temperature of your device because they periodically to search Access Points, (Wi-Fi) , Satellites (GPs), other Bluetooth devices etc.
  • Page 88 < Detail guide > Q : When I’m using my Galaxy S4 , I often feel my device is hot to the touch. Is my device faulty? 3) Keeping Tethering or Portable Wi-Fi hotspot on is often a main cause of battery drain and can lead to an increase in the temperature of your device .
  • Page 89 General Guide- for device getting hot during use (5/5) < Detail guide > Q : When I’m using my Galaxy S4 , I often feel my device is hot to the touch. Is my device faulty? 3. Factors < The specific function of Galaxy S4>...
  • Page 90 FOTA fails due to excess of maximum number of roll-out updates Q : When I try to update my Galaxy S4 via FOTA, it displays “Maximum number of roll-out updates has been exceeded” in a “popup” box and does not update the SW. Is my device faulty? A : Your device is not faulty –...
  • Page 91 What is the problem? A : Your device is not faulty. In the near future, Samsung plans to release a new Software that will further improve how the colours look in this situation.
  • Page 92 A : Sorry for your inconvenience. If you change the “Call” setting > “Even when device locked”, you can also call using a Car Kit although the Galaxy S4 is locked. * To enable the above feature, follow the steps below :...
  • Page 93 What should I do for this problem? A : S Voice command can control only embedded applications created by Samsung e.g. Message, Music etc). When using 3’rd party applications like Navigation, S Voice can’t control the application via voice commands.
  • Page 94 Result value of formula using ‘%’ in Calculator Part 2 > Q128 : Q : The Calculator feature of my Galaxy S4 shows the result value of a formula using ‘%’ differently to my Galaxy S3. Is my device faulty? A : Your device is not faulty.
  • Page 95 What’s the problem? A : For the Galaxy S4 , if you input numbers including characters (such as *, #), the family name of a contact does not appear. The middle name search function now supported from Jelly Bean V4.2.2, so the concept of phonebook searching has changed in order to distinguish the middle name of contacts.
  • Page 96 Part 2 > Q130: Settings Fail setting of Microsoft Exchange ActiveSync Q : When I try to set an account of a new Microsoft Exchange ActiveSync account, it fails. What should I do for this problem? A : Please check that whether the account that you are using is supported in Microsoft Exchange ActiveSync.(EAS) Note that the service for Gmail account has been stopped in Microsoft EAS.
  • Page 97 Part 2 > Q131: Limit of E-mail signature capacity Q : When I create a signature in E-mail, a pop-up about size excess appears. What should I do for this problem? A : There is a limit to the size (in kilo bytes – Kb) of a signature which is 2KB. Please recreate your signature by reducing the contents of signature.
  • Page 98 Smart Pause> Smart Pause doesn’t work very well Part 2 > Q132: Q : Although I set the Smart Pause function, it doesn’t often work in my Galaxy S4. What’s the problem? The icon is displayed if one of Smart Screen function(Smart scroll, Smart pause, Smart stay, Smart rotation) is enabled.
  • Page 99 (DIR-850L) High Battery consumption Q : When browsing the internet using a Wi-Fi connection, I often feel that my Galaxy S4 battery is consumes more power and more quickly than usual. Is my device faulty? A : No, your device is not faulty.
  • Page 100 (turn off Wi-Fi) , reset the router (Power off then on again) and then attempt to reconnect your device to Wi-Fi connection. Samsung is investigating this anomaly accordingly and Dlink Co. will release an improved firmware version soon.
  • Page 101 Q : I can’t install downloaded applications to an external SD card. What should I do? A : Samsung is aware of this and has already been working to fix it for user convenience, and has released an enhanced version of software (SW).
  • Page 102 Part 2 > Q137: Storage of installed apps (2/3): How to check storage location of installed applications Q : How do I check the storage location of installed applications? A : To check the storage location for the applications, follow the steps below 1.
  • Page 103 Part 2 > Q138: Storage to install apps (3/3) - How to change the storage location of installed applications Q : How do I move an application from the external SD card to the device storage)? A : To change the storage location of an application, follow the steps below : 1.
  • Page 104 LTE Option is missing in Network Settings Q : Although I bought the LTE version of the Galaxy S4 (GT-I9505) , I have checked the Mobile Network settings of the device and found that there was no option to select LTE (4G) Network, only GSM (2G) and WCDMA (3G) .
  • Page 105 V1.0 HQ CS team addition: Slide 3 ~ 22 : Part 1. Getting Started(nonsense/non-defect issue of Galaxy S4 that you had better know beforehand) Slide 24 ~ 26 : Group Play Connection Problem Slide 27 : Group Play : Not support to share the Multi-contents Slide 28 : S Health : Error about “Add more features”...
  • Page 106 2013.05.07 V2.0 HQ CS team addition : Part 1. Getting Started(nonsense/non-defect issue of Galaxy S4 that you had better know beforehand) [Modify the detail] - Slide 3 : CPU - spec. - Slide 8 : ChatON - How to use the voice/video call - Slide 14 : Camera - Sound &...
  • Page 107 Q : Is the cover gesture supported on the Galaxy Note 2 and Galaxy S3 models ? A : No, only the Galaxy S4 is supported due to the sensors required are not present on the Note 2 and S3).
  • Page 108 Q : Is there a Polaris Office application? A : Polaris Office has not been preloaded in Galaxy S4. It is expected that Samsung will in the future support the Polaris Office in Samsung Apps but this is currently not available. Pictures added showing Samsung apps – Polaris Office search –...
  • Page 109 Revision History : This version replaces all previous versions Date Version Version 5.0 – update by ECC HHP based on feedback from CS team HQ: 2013.05.13 V5.0 + Slide 53 Q104 - Regarding developer options –further advice regarding Developer options remo Slide 39: &...
  • Page 110 Revision History : This version replaces all previous versions Date Version 2013.05.29 V8.0 HQ CS team addition: Add the page: VOC issues > For device getting heated while usage VOC issues > The result value of formula using ‘%’ in Calculator VOC issues >...
  • Page 111 Revision History : This version replaces all previous versions Date Version 2013.05.30 V9.0 ECC review of material from CS team HQ in documents V6,V7 and V8 continued: V7.0: HQ CS team addition: Add the page: VOC issues > Smart pause : Smart pause doesn’t work very well – THIS FAQ moved to Slide 100 / Q132 as it is a NEW ITEM –Grammar reviewed hot: Slides 85 to 91 / Q123 –...
  • Page 112 Revision History : This version replaces all previous versions Date Version 2013.06.10 V10.0 HQ CS team addition: [Add the page] VOC issues > Wi-Fi Connection with Dlink Co. router (DIR-850L/ DIR-605 models) 2013.06.13 V11.0 ECC HHP review for Local English and Grammar of V10.0 from CS team HQ Slide 3 –...
  • Page 113 Revision History : This version replaces all previous versions Date Version 2013.06.28 V13.0 HQ CS team addition: [Add the page] VOC issues > Data usage of Unified Daemon app VOC issues > LTE Option is missing ECC review of material from CS team HQ in documents V12.0 & V13 – 2013.07.01 V14.0 Slide 3 Contents updated for below...
  • Page 114 Samsung reserves the right to make changes to this document and the product described herein, at anytime, without obligation on Samsung to provide notification of such change.