Sony FMP-X5 Help Manual page 4

The power does not turn on.
Picture ....................................................................................................................................
There is no picture.
The Initial Setup screen does not appear.
Netflix content is not in 4K image quality.
Sound .....................................................................................................................................
There is no sound.
Sound output is interrupted.
Internet ...................................................................................................................................
The 4K Media Player cannot connect to the internet/network.
Update fails before completion.
Connections ............................................................................................................................
A message appears, indicating that your TV's HDMI port is not
compatible. .......................................................................................................................
The 4K Media Player does not detect the USB device connected to the
4K Media Player. ..............................................................................................................
There is no picture or sound when the 4K Media Player is connected to
an AV receiver. .................................................................................................................
Remote control .......................................................................................................................
The 4K Media Player does not respond to any button.
If the problem is not solved
Resetting the 4K Media Player (Reset All Settings)
Customer support websites
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