Telephone & Technical Support - Vizio VA320M User Manual

Problem
The picture has abnormal patterns
The display image does not cover
the entire screen
There is a picture but no sound
Your HDTV has pixels that are
always dark or colored
There is "noise" or "trash" on the
screen
The volume changes when you
switch inputs
The screen size changes when you
switch inputs
Backlight setting doesn't respond
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product which may result
in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the
problem over the phone. For more information on warranty service or repair, after the warranty period,
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO's commitment to service excellence.
For technical assistance, contact our VIZIO Technical Support Department via e-mail or phone.
Have your VIZIO model number, serial number, and date of purchase available before you call.
Version 5/19/2009
Solution
!
Check the connections on the back of your HDTV and on the back of the
component.
!
Make sure that the video input source is within the range of your HDTV.
Compare the video input source's specifications with your HDTV
specifications.
!
If you are in RGB mode (PC), make sure that H-Size and V.Position in the
OSD are set correctly. See "Adjusting the Settings"
!
Press MENU/SELECT key on the remote control and select the PICTURE
menu, in the submenu please choose the Wide option, scroll through the
screen modes.
!
Make sure that the volume is not turned down.
!
Make sure that the sound is not muted.
!
Check the connections on the back of your HDTV and on the back of the
component.
!
Your HDTV is manufactured using an extremely high level of precision
technology. However, some pixels of your TV may not display. Pixel defects
within industry specifications are inherent to this type of product and do not
constitute a defective product.
!
When your HDTVs' digital capabilities exceed a digital broadcast signal, the
signal is up-converted (increased) to match your HDTVs display capabilities.
Up-converting can cause noise or trash.
!
Your HDTV remembers the volume level from the last time you adjusted it.
If the sound level is higher or lower from another input, then the volume will
change.
!
The HDTV remembers the viewing mode from the last time you used a
particular input (AV, Component, HDMI, and TV).
!
Disable DCR (Dynamic Contrast Ratio). Backlight settings will not work if
DCR is enabled.
techsupport@vizio.com
Email:
(877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
VIZIO
Address:
39 Tesla
Irvine, CA 92618 USA
Telephone: (949) 428-2525 Fax: 949-585-9514
Web: www.vizio.com
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www.VIZIO.com
VIZIO VA320M User's Manual