Product Overview Switch Models Front Panel SFP and QSFP Module Ports Port Mapping for Cisco Catalyst 9500 Series Switches Port Mapping for Cisco Catalyst 9500 Series High Performance Switches RFID Tag Console Ports Management Port USB Host Ports Mode Button...
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Inserting the Power Supply Connecting to the Power Source Connecting to an AC Power Source Connecting to a DC Power Source Removing Power Supplies Finding the Serial Number Installing a Fan Module Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Cables and Adapters SFP Module Cables Cable Pinouts Console Port Adapter Pinouts A P P E N D I X C Configuring the Switch Configuring the Switch Using the Web User Interface Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Connecting the USB Console Port Installing the Cisco Microsoft Windows USB Device Driver Installing the Cisco Microsoft Windows 7 USB Driver Uninstalling the Cisco Microsoft Windows USB Driver Uninstalling the Cisco Microsoft Windows 7 USB Driver Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
A vertical line, called a pipe, indicates a choice within a set of keywords or arguments. [x | y] Optional alternative keywords are grouped in brackets and separated by vertical bars. {x | y} Required alternative keywords are grouped in braces and separated by vertical bars. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html...
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Preface Obtaining Documentation and Submitting a Service Request Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
C H A P T E R Product Overview The Cisco Catalyst 9500 Series Switches family consists of fixed core and aggregation layer switches supporting redundant power supplies and modular fans. The Cisco Catalyst 9500 Series offers switch models with downlink ports of the following types: •...
Ethernet (QSFP+) network module on uplink ports; and two power supply slots C9500-24X 16 10-Gigabit Ethernet SFP/SFP+ ports and an 8-Port 10-Gigabit Ethernet (SFP/SFP+) network module on uplink ports; and two power supply slots Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
40 10-Gigabit Ethernet SFP/SFP+ ports and an 8-Port 10-Gigabit Ethernet (SFP/SFP+) network module on uplink ports; and two power supply slots Front Panel Figure 1: Front Panel of a 48-Port Cisco Catalyst 9500 Switch (C9500-48Y4C) 48 1G/10G/25G SFP28 ports USB mini Type B console port RFID USB 3.0 host port...
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Product Overview Front Panel Figure 2: Front Panel of a 12-Port Cisco Catalyst 9500 Switch 12 40G QSFP ports USB mini Type B console port RFID Mode button Console port (RJ-45 Serial) USB 2.0 host port Blue beacon LED Ethernet management RJ-45 port...
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Product Overview Front Panel Figure 3: Front Panel of a 24-Port Cisco Catalyst 9500 Switch 24 40G QSFP ports USB mini Type B console port RFID Mode button Console port (RJ-45 Serial) USB 2.0 host port Blue beacon LED Ethernet management RJ-45 port...
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Product Overview Front Panel Figure 4: Front Panel of a 16-Port Cisco Catalyst 9500 Switch 16 10G SFP ports USB mini Type B console port Network modules Mode button RFID USB 2.0 host port Console port (RJ-45 Serial) Ethernet management RJ-45 port...
SFP and QSFP Module Ports The SFP and QSFP modules provide copper or fiber-optic connections to other devices. The SFP and QSFP module ports for Cisco Catalyst 9500 Series Switches are as follows : Table 3: Cisco Catalyst 9500 Series Switch Models...
Network Modules, on page Support for Breakout Cables On Cisco Catalyst 9500 Series High Performance Switches ,breakout cables are supported only on the C9500-32C model. Breakout cables enable a single 40G QSFP+ interface to be split into four 10G SFP+ interfaces and a single 100G QSFP28 interface into four 25G SFP28 interfaces.
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Product Overview Port Mapping for Cisco Catalyst 9500 Series Switches C9500-12Q Figure 6: 40G native port numbering Table 4: Port mapping for C9500-12Q 40-Gigabit native ports Configurable 10-Gigabit ports with Breakout Cable 1, 2, 3, and 4 5, 6, 7, and 8...
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Product Overview Port Mapping for Cisco Catalyst 9500 Series Switches Table 5: Port mapping for C9500-24Q 40-Gigabit native ports Configurable 10-Gigabit ports with Breakout Cable 1, 2, 3, and 4 5, 6, 7, and 8 9, 10, 11, and 12...
1, 2, 3, and 4 5, 6, 7, and 8 Port Mapping for Cisco Catalyst 9500 Series High Performance Switches The following figures show how the ports are numbered on different Cisco Catalyst 9500 Series High Performance Switches. C9500-32C Figure 10: Native Port Numbering for C9500-32C...
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Product Overview Port Mapping for Cisco Catalyst 9500 Series High Performance Switches All the 32 ports can be configured as 100G or 40G. Port Type Port Number on the Switch 100G native ports 1—32 40G native ports 1—32 Breakout is supported only on 24 ports of the C9500-32C switch model. Every 4th port of C9500-32C does not support breakout due to ASIC limitation.
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Product Overview Port Mapping for Cisco Catalyst 9500 Series High Performance Switches C9500-32QC Figure 11: Native Port Numbering for C9500-32QC Port Type Port Number on the Switch 40G native ports 1—32 100G native ports 33—48 The 40G ports on this switch can be configured to function as 100G ports using the Command Line Interface (CLI).
• USB mini-Type B console port (5-pin connector). If you use the USB mini-Type B console port, the Cisco Windows USB device driver must be installed on any PC connected to the console port (for operation with Microsoft Windows). Mac OS X or Linux do not require special drivers.
USB Host Ports The Cisco Catalyst 9500 Series Switches support two USB host ports — USB 2.0 on the front panel and USB 3.0 on the back panel. USB 2.0 port supports Cisco USB flash drives with capacities from 128 MB to 8 GB (USB devices with port densities of 128 MB, 256 MB, 1 GB, 4 GB, and 8 GB are supported).
You can use the switch LEDs to monitor switch activity and performance. You can also monitor the status of the fan tray assembly and the power supplies. Figure 15: LEDs on Cisco Catalyst 9500 Series Switches System LED Power Supply Unit(PSU) LED...
Product Overview System LED Figure 16: LEDs on Cisco Catalyst 9500 Series High Performance Switches Ethernet Management port link activity Blue beacon LED Ethernet Management port link status LED Fan LED Reset switch Power Supply Unit (PSU) LED System LED...
Table 13: Ethernet Management Port Link Activity LED Color Description Blinking green Link is up. Link is down. Table 14: Ethernet Management Port Link Status LED Color Description Solid green Link is up. Link is down. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Power Supply Modules SATA SSD Module To support the storage needs on the switch, the Cisco Catalyst 9500 Series High Performance Switches provide support for pluggable Serial Advanced Technology Attachment (SATA) Solid State Drive (SSD) module. The SATA SSD module slot is located at the rear panel of the switch. The SSD module storage capacity ranges are 240GB, 480GB and 960GB.
• PWR-C4-950WDC-R — 950-W DC power supply module C9500-40X • PWR-C4-950WAC-R — 950-W AC power supply module • PWR-C4-950WDC-R — 950-W DC power supply module Table 16: Power Supplies supported by Catalyst 9500 Series High Performance Switches Switch Model Power Supply Modules C9500-32C •...
21000 rpm. The fan unit is responsible for cooling the entire chassis and interfacing with environmental monitors to trigger alarms when conditions exceed thresholds. The fan modules contain thermal sensors to detect ambient temperature and adjust the fan speed. Table 17: Fan Modules supported by Catalyst 9500 Series Switches Part Number Description...
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Product Overview Fan Modules Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
If ordered separately, install the power supplies. Installing a network module Install the network modules on the network module slots. Installing the fan Install the fan modules in the fan module slots. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
(such as power supplies, fans, or cards); these types of handles are not designed to support the weight of the unit. Statement 1032 Warning Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. Statement 1034 Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
The system ground provides additional grounding for EMI shielding requirements and grounding for the low voltage supplies (DC-DC converters) on the modules. You must observe the following system grounding guidelines for your chassis: Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
• Wire-stripping tool to remove the insulation from the grounding wire. Connecting the System Ground To establish an earth ground for the chassis, you must attach a grounding cable from the chassis’ grounding lug to the rack. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
• Ensure you read the Regulatory Compliance and Safety Information (RCSI) before installing the switch. • Installation in racks other than 19-inch racks requires a bracket kit not included with the switch. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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This figure shows the standard 19-inch brackets and other optional mounting brackets. You can order the optional brackets from your Cisco sales representative. 19-inch brackets 23-inch brackets Extension rails and brackets for four-point mounting, includes 19-inch brackets. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Use four Phillips flat-head screws to attach the long side of the bracket to each side of the switch for the front- or rear-mounting positions. Figure 21: Attaching 19-inch Rack Mounting Brackets Figure 22: Attaching 23-inch Rack Mounting Brackets Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Figure 23: Front, Middle and Rear Mounting positions of Rack Mounting Brackets Mounting the Switch a Rack Procedure Step 1 Use the Phillips machine screws to attach the brackets and the extension rail to the switch. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Switch Installation Mounting the Switch a Rack Figure 24: Attaching the Extension Rail Step 2 Use the black Phillips machine screw to attach the cable guide to the left or right bracket. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Switch Installation Mounting the Switch a Rack Figure 25: Attaching the Cable Guide 19-inch bracket Cable guide Phillips machine screws Cable guide screws Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Front-mounting position Cable guide Number-12 or number-10 Phillips machine screws After Switch Installation • Configure the switch. For more information, see "Setting up the Switch" topic. • Connect to the front-panel ports. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Switch Installation After Switch Installation Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
This is supported on the following switch models: • C9500-16X • C9500-40X Blank Network Module Insert this blank module when the switch has no uplink ports (this is required for (NM-C4-10G-BLANK) sufficient air flow). Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
• Do not remove the blank module from the slot unless you are installing an SFP/SFP+/SFP28/QSFP module. Either a module or a dust plug must be in the slot at all times. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Position the module face up to install it in the module slot. Slide the module into the slot until the back of the module faceplate is flush with the switch faceplate. Secure the network module in place by latch. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Disconnect the cables from the SFP/SFP+/SFP28/QSFP module. Step 3 Step 4 Release latch and carefully slide the network module out of the slot. Step 5 Install a replacement network module or a blank module in the slot. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Place the module that you removed in an antistatic bag or other protective environment. Finding the Network Module Serial Number If you contact Cisco Technical Assistance regarding a network module, you need to know its serial number. Figure 31: Network Module Serial Number Location...
Part Number Description PWR-C4-950WAC-R 950W AC Power Supply C9K-PWR-650WAC-R 650W AC Power Supply C9K-PWR-1600WAC-R 1600W AC Power Supply C9K-PWR-930WDC-R 930W DC Power Supply C9-PWR-950WDC-R 950W DC Power Supply C9K-PWR-1600WDC-R 1600W DC Power Supply Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Installing Field Replaceable Units Power Supply Overview Figure 32: Cisco Catalyst 650W AC Input Power Supply Power cord retainer Release latch PSU fan Retainer clips AC power cord connector Power status and power supply failure LEDs Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Installing Field Replaceable Units Power Supply Overview Figure 33: Cisco Catalyst 1600W AC Input Power Supply PSU fan Release latch Release handle Retainer clips Cable tie AC input connector Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Installing Field Replaceable Units Power Supply Overview Figure 34: Cisco Catalyst 950W AC Input Power Supply PSU LED Power cord retainer AC input connector Release handle Release latch PSU fan Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Installing Field Replaceable Units Power Supply Overview Figure 35: Cisco Catalyst 950W DC Input Power Supply DC input connector PSU LED Release handle Grounding terminal PSU fan Release latch Figure 36: Power Supply Slot Cover Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Both 12V aux output and 12V main output are on; Power supply is functioning normally. 1Hz blinking amber Warning detected; PSU 12V main output is on. 2Hz blinking green PSU 12V main output is off and 12V aux output is on. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. Statement 1003 Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
• AC-input power supply—It is automatically grounded when you connect its power cable to the power supply and the power source. • DC-input power supply—You do not connect the power supply directly to the earth ground. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
LEDs on the DC grid power supplies are off. Step 4 Depending on the power supply installed, install the two cables from the DC power supply to the DC power source as follows: Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Positive terminal Negative terminal • If you are using PWR-C4-950WDC-R, do the following: 1. Remove the safety cover on the terminal box on the front of the DC power supply. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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2. Loosen and unscrew the two nuts on the terminal box. The terminal box has two slots for power terminals. Each terminal has a nut that you use to fasten the power cable to the terminal. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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When you first activate the power supply, you can verify the functionality of the LED by checking that LED turns on for a couple of seconds. If the LED is flashing amber or red, check the power connections on the power supply and the power source. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Finding the Serial Number If you contact Cisco Technical Assistance, you need to know the serial number. These figures show where the serial number is located. You can also use the show version privileged EXEC command to see the serial number.
FAN-T4-R • Supported on switches, C9500-32C, C9500-12Q, C9500-16X, C9500-24Q, and C9500-40X. • Each switch contains five individual fan modules operating in N+1 redundancy mode. • Type 4 hot-swappable fan module. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Figure 41: FAN-T4-R Fan Module Fan assembly levers Fan LED Fan assembly retention latch Figure 42: Fan Tray Unit with Dual-Stacked Fans Fan LED Fan assembly retention latch Fan assembly levers Fans Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
When the fan is operating, a green LED is on in the top left corner of the fan. Do not reach into a vacant slot when installing or removing a module. Exposed circuitry is an energy Warning hazard. Statement 206 Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Figure 43: Installing the Fan Module Finding the Fan Module Serial Number If you contact Cisco Technical Assistance regarding a fan module, you need to know the fan module serial number. See the following illustration to find the serial number.
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SATA SSD Module Overview Figure 45: SATA SSD Status LED Blue beacon LED Hot-swap button The following table lists the SATA SSD modules supported on Cisco Catalyst 9500 Series High Performance Switches. Table 21: SATA SSD modules SATA SSD Description...
*Mar 12 11:22:22.285: %IOSXE-3-PLATFORM: R0/0: kernel: ata1: irq_stat 0x00400040, connection status changed *Mar 12 11:22:28.310: %IOSXE-4-PLATFORM: R0/0: kernel: ata1: limiting SATA link speed to 1.5 Gbps *Mar 12 11:22:33.613: %IOSXE-4-PLATFORM: R0/0: kernel: ata1.00: disabled Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Remove the SSD module from the module slot and insert the blank slot cover. If you are replacing the SSD module, insert the new module into the slot. For more information, see Installing an SSD Module, on page Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
If this unit has more than one power cord, repeat Step 1 for each power supply. If the Power Supply LED still fails to light when the switch is connected to a different power source with a new power cord, the power supply is probably faulty. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact a Cisco customer service representative for assistance and additional instructions. Before you call, have the following information ready to help your service provider assist you as quickly as possible:...
Finding the Serial Number If you contact Cisco Technical Assistance, you need to know the switch serial number. The figure shows where the serial number is located. You can also use the show version privileged EXEC command to see the serial number.
–4 to 149°F (–20 to 65°C) Relative humidity Operating : 5 to 90% (noncondensing) Non-Operating : 5% to 95% (noncondensing) Operating altitude Up to 6000 ft (1800 m) Storage altitude Up to 15,000 ft (4500 m) Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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25.75 lbs (11.68 kg) C9500-12Q Built-In Fan C9500-24Q C9500-40X 23.6 lbs (10.7 kg) C9500-16X 25.64 lbs (11.63 kg) C9500-32C 21.85 lbs (9.91 kg C9500-32QC 21.96 lbs (9.96 kg) C9500-48YC 20.99 lbs (9.52 kg) C9500-24YC Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Technical Specifications This table describes the power requirements. Table 24: Power Requirements Power Requirements Input Voltage 115 to 230 VAC C9500-12Q C9500-16X C9500-24Q C9500-40X 90 to 264 VAC C9500-32C C9500-32QC C9500-48YC C9500-24YC Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
The USB console port uses a USB Type A to 5-pin mini-Type B cable. The USB Type A-to-USB mini-Type B cable is not supplied. You can order an accessory kit (part number 800-33434) that contains this cable. Figure 52: USB Type A-to-USB 5-Pin Mini-Type B Cable Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Copper 1000BASE-T SFP module transceivers use standard four twisted-pair, Category 5 cable at lengths up to 328 feet (100 meters). Cable Pinouts Figure 53: Four Twisted-Pair Straight-Through Cable Schematic Figure 54: Four Twisted-Pair Semi-Cross Cable Schematic Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
PC. You need to provide a RJ-45-to-DB-25 female DTE adapter to connect the switch console port to a terminal. Table 25: Console Port Signaling with a DB-9 Adapter Switch Console Port (DTE) RJ-45-to-DB-9 Terminal Adapter Console Device Signal DB-9 Pin Signal Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Switch Console Port (DTE) RJ-45-to-DB-9 Terminal Adapter Console Device Signal DB-9 Pin Signal Table 26: Console Port Signaling with a DB-25 Adapter Switch Console Port (DTE) RJ-45-to-DB-25 Terminal Adapter Console Device Signal DB-25 Pin Signal Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Connector and Cable Specifications Connector and Cable Specifications Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Connect one end of an ethernet cable to one of the uplink (non-management) ports on the active supervisor and the other end of the ethernet cable to the host (PC). Step 3 Set up your PC as a DHCP client, to obtain the IP address of the switch automatically. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Log on using the default username and password provided with the device. The default username is cisco; the default password is the serial number of the switch chassis. For Cisco Catalyst switches running software versions earlier than Cisco IOS XE Fuji 16.9.x, the default username is webui;...
If you did not select Wired Network, in the earlier step, continue to the next screen to verify your configuration on the Day 0 Config Summary screen, and click Finish. To automatically configure your device based on a site profile, click Setup Options, and select Wired Network. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
To ease your configuration tasks and save time, choose a site profile based on where your device may be installed and managed in your network. Based on the site profile you choose, your device is automatically configured according to Cisco best practices. You can easily modify this default configuration, from the corresponding detailed configuration screens.
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VLANs. Downlink Interfaces Downlink ports Downlink ports Downlink ports configured in Access configured in Access configured in Access mode mode mode Port-channel Not configured Port-channel to Port-channel to distribution created distribution created Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Spanning Tree Mode RPVST+ RPVST+ RPVST+ Mode Transparent Mode Transparent Mode Transparent UDLD Enabled Enabled Enabled Error Disable Recovery Recovery mode set to Recovery mode set to Recovery mode set to Auto Auto Auto Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Trunk mode configured in Trunk mode configured in Trunk mode Port-channel Port-channel to core Port-channel to core or Port-channel to core or created access created distribution created Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
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Recovery mode set to Auto Recovery mode set to Auto Port Channel Load Balance Source Destination IP Source Destination IP Version 2 Version 2 Enabled Enabled VTY Access to Switch Enabled Enabled Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Figure 65: Site Profile - Core Switches Configuring Switch Wide Settings Configuring VLAN Settings Procedure Step 1 In the VLAN Configuration section, you can configure both data and voice VLANs. Type a name for your data VLAN. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Step 5 To ensure that your device is configured with the right time, date and timezone, enter the IP address of the NTP server with which you want to synchronize the device time. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
Choose an option from the Select Switch drop-down list. Step 3 Make selections from the Available list of interfaces based on how you want to enable them and move them to the Enabled list. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
You can access the CLI on a configured or unconfigured switch by connecting the RJ-45 console port or USB console port of the switch to your PC or workstation and accessing the switch through a terminal emulation program. Cisco Catalyst 9500 Series Switches Hardware Installation Guide...
If you are connecting the switch USB console port to a Windows-based PC for the first time, install the USB driver. See Installing the Cisco Microsoft Windows USB Device Driver, on page Note USB Type A port on the switch provides file system support and is NOT a console port. See USB Type A Port section.
Installing the Cisco Microsoft Windows 7 USB Driver Procedure Step 1 Obtain the Cisco USB console driver file from the Cisco.com web site and unzip it. Note You can download the driver file from the Cisco.com site for downloading the switch software.
Step 1 Run setup.exe for Windows 32-bit or setup(x64).exe for Windows-64bit. Click Next. Step 2 The InstallShield Wizard for Cisco Virtual Com appears. Click Next. Step 3 When the Program Maintenance window appears, select the Remove radio button. Click Next.
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Configuring the Switch Uninstalling the Cisco Microsoft Windows 7 USB Driver Cisco Catalyst 9500 Series Switches Hardware Installation Guide...