Cisco Tac Escalation Center; Obtaining Additional Publications And Information - Cisco ONS 15454 SDH E1-75 Installing

Obtaining Additional Publications and Information

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). When you call the center, please have available your service agreement
number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
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This document is to be used in conjunction with the documents listed in the
Installing the Cisco ONS 15454 SDH E1-75/120 Impedance Conversion Panel
10
The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as
ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new
and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking
Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design
Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest
information about the field of networking. You can access Packet magazine at this URL:
http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in the design, development, and operation of public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
Training—Cisco offers world-class networking training, with current offerings in network training
listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
"Related Documentation" section.
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