Information To Collect If You Open A Tac Service Request - Cisco 12000 Series Hardware Troubleshooting Manual

Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures
FDIAG_STAT_IN_PROGRESS(3): test #44 To Fabric FIA48 ASIC Registers
FDIAG_STAT_IN_PROGRESS(3): test #45 To Fabric FIA48 Packet
FDIAG_STAT_IN_PROGRESS(3): test #46 To Fabric FIA48 Asic BMA Bus Parity Error
FDIAG_STAT_IN_PROGRESS(3): test #47 To Fabric FIA48 Asic CiscoCell Fifo Parity Er
FDIAG_STAT_IN_PROGRESS(3): test #48 From Fabric FIA48 ASIC Registers
FDIAG_STAT_IN_PROGRESS(3): test #50 SLI Packet Loopback
FDIAG_STAT_IN_PROGRESS(3): test #51 Fabric Packet Loopback
FD 3> INT_CAUSE_REG = 0x00000620
FD 3> Unexpected L3FE Interrupt occurred.
FD 3> ERROR: TX FIA48 Asic Interrupt Occurred
FD 3> *** 0-INT: External Interrupt ***
FD 3> Dumping out TX FIA Status Registers, Disabling
FD 3> TX FIA Interrupt, resetting Asics, continuing...
FDIAG_STAT_DONE_FAIL(3) test_num 51, error_code 3
Field Diagnostic: ****TEST FAILURE**** slot 3: last test run 51,
Fabric Packet Loopback, error 3
Field Diag eeprom values: run 3 fail mode 1 (TEST FAILURE) slot 3
last test failed was 51, error code 3
Shutting down diags in slot 3
slot 3 done, will not reload automatically
Router#
These results are then stored in an Electrically Erasable Programmable Read-Only Memory (EEPROM) on the line
card. You can view the results of the last diagnostic performed on the line card with the diag <slot> previous
command. Here is a sample output:
Router#diag 3 previous
Field Diag eeprom values: run 0 fail mode 0 (PASS) slot 3
last test failed was 0, error code 0
If no previous field diagnostics have been performed on the card, the output looks like this:
Router#diag 3 previous
Field Diags have not been run on this board previously -
EE prom results uninitialized.
Field Diag eeprom values: run 16777215 fail mode 0 (PASS) slot 9
last test failed was 65535, error code 65535
There have been some bugs in the past that have caused the diagnostic tests to fail even though the card is not faulty,
so, as a precaution, if the line card fails and it has already been replaced previously, it would be useful to check this
output with the Technical Assistance Center (TAC).

Information to Collect if You Open a TAC Service Request

If you have identified a component that needs to be replaced,
contact your Cisco partner or reseller to request a replacement
for the hardware component that is causing the issue. If you have
a support contract directly with Cisco, use the TAC
Request Tool (
registered
request for a hardware replacement. Make sure you attach the
http://kbase/paws/servlet/ViewFile/15926/hwts_gsrlc_15926.xml?convertPaths=1[8/6/2010 3:56:13 PM]
) to open a TAC service
customers only
following information:
Service