Troubleshooting Your Array; Obtaining Technical Support And Customer Service; Express Service Tag Information; Obtaining Component Diagnostics - Dell EqualLogic PS-M4110 Hardware Owner's Manual

Blade storage arrays

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5 Troubleshooting Your Array

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and

support team.

Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the

safety instructions that came with the product.

Dell's support service is available to answer your questions about PS-M4110 blade storage arrays.

Dell provides several online and telephone-based support and service options. Availability varies by country and

product, and some services might not be available in your area.

Refer to the

Preface on page vi

for information about the warranty and how to obtain technical support and

customer service.

Each PS-M4110 blade storage array has an Express Service Tag number on a pull-out "luggage tag" labeled EST

near the front bottom edge of the array drawer. (See

Figure 2 on page

2.) Have the number available for

customer support when you contact us.

You can collect diagnostic information for the PS-M4110 through the EqualLogic Group Manager GUI or CLI,

and the Dell PowerEdge M1000e CMC GUI.

See the EqualLogic Group Administration guide or CLI Reference manual for the diagnostic information

available through the EqualLogic Group Manager GUI or CLI.

See the Dell PowerEdge M1000e Enclosure Owner's Manual for information about the Health Conditions

available through the CMC GUI.

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