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Samsung OFFICESERV 7100 Description

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TM
OfficeServ
7100

General Description

Supports Software Version 4.30
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM-
SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.

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Summary of Contents for Samsung OFFICESERV 7100

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM- SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or...
  • Page 2 Home Page Table of Contents Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS PART DESCRIPTION SYSTEM OVERVIEW GENERAL DESCRIPTION ...1.1 SIZE AND CONFIGURATION ...1.3 1.2.1 CABINET LAYOUT ...1.3 1.2.2 SYSTEM CAPACITIES ...1.5 1.2.3 SAMPLE CONFIGURATION ...1.7 TECHNOLOGY ...1.7 PROGRAMMING ...1.7 MIGRATION TO OFFICESERV 7200 OR OFFICESERV 7400...1.8 HARDWARE DESCRIPTIONS SYSTEM CABINET ...2.1 PROCESSOR CARDS ...2.1 2.2.1 EMBEDDED APPLICATIONS ...2.1 2.2.2 MEDIA CARD ...2.2...
  • Page 4 3.5.2 RING ...3.3 3.5.3 SYSTEM TONES ...3.3 KEYSET LED INDICATIONS ...3.3 OFFICESERV 7100 FEATURE CAPACITIES ...3.4 BUSINESS FEATURE PACKAGE SYSTEM FEATURES DESCRIPTIONS...4.3 STATION FEATURES DESCRIPTIONS ...4.30 DISPLAY FEATURES DESCRIPTIONS ...4.37 AUTO ATTENDANT FEATURE DESCRIPTIONS ...4.44 VOICE MAIL FEATURE DESCRIPTIONS ...4.47 SAMPLE SMDR PRINTOUT WITH CALLER ID ...4.53...
  • Page 5 PART 1. SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION The OfficeServ 7100 is an “office in a box” solution that converges LAN switching functions (LAN/WAN) with the 99.999% reliability of TDM voice processing. The OfficeServ 7100 platform supports industry standard Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) as well as the more robust Telephony over IP (ToIP).
  • Page 6 The OfficeServ 7100 can be rack-mounted in a standard 19” data rack, wall-mounted, or set on a desktop. Its com- pact cabinet design, RJ-45 connectors, and CAT 5 cabling allows it to easily integrate into any data center environ- ment along with existing data equipment. Expanding the OfficeServ 7100 system is both economical and easy.
  • Page 7 1.2.1 CABINET LAYOUT Figure 1.3 indicates the physical card slots in the OfficeServ 7100. These physical card slots support the various combinations of 4 port modules detailed in Part 2. HARDWARE DESCRIPTIONS. System configuration is very flex- ible.
  • Page 8 Single line telephone – SLT Digital telephone – DGP IP telephones – WIRED ITP Wireless IP handsets – WLAN ITP Samsung proprietary network trunk – SPNET TRK SIP Trunks – SIP TRK H.323 Trunks – H323 TRK SIP Station – SIP STN MOBEX Stations –...
  • Page 9 Combine both the physical ports of the main cabinet with the virtual ports in virtual cabinets 2 through 5 to build a system as required. Your authorized Samsung Installation and Service Company has special knowledge and training to do this.
  • Page 10 MAX # OF TRUNKS CANNOT EXCEED 24. Max # of Analog Sets Max # of Digital Sets Max # of Samsung IP Phone Ports Max # of Samsung Softphone Max # of WLAN Phone Ports Max # of SIP Station Ports MAX # OF STATION PORTS CANNOT EXCEED 32.
  • Page 11 1.2.3 SAMPLE CONFIGURATION To better understand how the OfficeServ 7100 is configured, below is an example of a practical 4 x 12 configura- tion using a combination of digital and ITP telephones. Cabinet 1 shows the type of card installed in each phys- ical slot.
  • Page 12 1.5 MIGRATION TO OfficeServ 7200 or OfficeServ 7400 For businesses using the OfficeServ 7100, Samsung provides a convenient, easy and affordable migration path to the larger OfficeServ 7200 or OfficeServ 7400 systems. All keysets can be used on the larger OfficeServ 7000 sys- tems.

  • Page 13: System Cabinet

    2.1 SYSTEM CABINET The OfficeServ 7100 cabinet has three slots to mount boards, an AC to DC power supply, cooling fan, a battery backup connector, and power on/off switch. The cabinet is designed to be rack mounted in a 19 inch rack, wall- mounted with a wall-mounted bracket, or placed on a table top.

  • Page 14: Media Card

    This daughter module is a four circuit digital station interface card that provides 1B+D service for the different models of Samsung digital keyset. The 4DLM can be inserted in any of the three slots on the UNI card or on the MP10a card.
  • Page 15 OPX. It also does not contain DTMF receivers, but instead shares the system DSP resources. The OfficeServ 7100 4SLM supports Caller ID to single line tele- phones. The 4SLM can only be inserted in any of the three slots on the UNI card. Each port on this card is intended for connection to one telephone.

  • Page 16: Common Officeserv Interface Cards

    2.5 COMMON OfficeServ INTERFACE CARDS The following OfficeServ 7200 and OfficeServ 7400 interface cards are compatible with the OfficeServ 7100 sys- tem. These cards can be installed in slots 1 and 2 of the OfficeServ 7100 cabinet to achieve higher port configu- rations.
  • Page 17 This card installs in any universal slot in any cabinet. The OfficeServ 7100 supports Caller ID to single line telephones. The 8COMBO2 is not hot swappable.

  • Page 18: Station Equipment

    • Desk- or wall-mounted Note: The KDB-D and KDB-S Keyset daughter boards cannot be used with any keysets on the OfficeServ 7100. Only the KDB-F (full duplex) daughter boards can be used on the OfficeServ 7100. Home Page...
  • Page 19 The KDB-F does not require a second “B” channel. Note: Only one KDB-F can be installed on a DS 5021D or DS 5014D keyset.The KDB-D/S modules are not support- ed on the iDCS and DS keysets on the OfficeServ 7100 system. Home Page...

  • Page 20: Idcs Series Equipment

    Desk- or wall-mounted • Available in dark gray Note: The iDCS keyset type cannot use the KDB-D/S keyset daughter boards on the OfficeServ 7100 system. The iDCS 8D keyset cannot use the 14 button strip. Home Page Table of Contents...
  • Page 21 The FKDBF does not require a second “B” channel like the FKDBD or FKDBS and so can be used on any DLI card. Note: Only one KDBF can be installed on a keyset. The KDB-D/KDB-S modules are not supported on the iDCS and DS keysets on the OfficeServ 7100 system. Home Page Table of Contents...
  • Page 22 • Door phone is wall-mounted • Door phone is weather resistant 2.6.3 DCS SERIES KEYSETS Samsung’s earlier DCS model phones and AOMs (version 1.2 or higher) will work on the OfficeServ 7100 system. Home Page FIGURE 2-13 FIGURE 2-14 2.10...
  • Page 23 2.6.4 OfficeServ ITP-5100 SERIES EQUIPMENT ™ ITP-5121D IP KEYSET (See Figure 2–15) • 32 character display (2 x 16) with three associat- ed soft keys and a scroll key • Built-in Full Duplex speakerphone • 21 programmable keys with tri-colored LEDs •...

  • Page 24: Officeserv™ Softphone

    Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones.

  • Page 25: Call For

    WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS) Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung OfficeServ Wireless system.The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use. The handset package comes with a charger, two batteries, a leather carrying case and a headset with hook switch.

  • Page 26: Transfer To

    Basic Call Setup Notes: Samsung does not make a Samsung SIP phone for the US market, but other third party devices are support- ed on the OfficeServ systems. SIP devices not made by Samsung require the purchase of a 3...

  • Page 27: Electrical Specifications

    POWER SUPPLY UNIT The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. The PSU supplies the power of -48 V DC received from the external battery backup power supply unit to each board. The rating is as follows.

  • Page 28: Environmental Limits

    3.5.1 RING CYCLES The OfficeServ 7100 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of each ring is shown in the table below (it is different according to the country, and can be modified by MMC pro- gramming).

  • Page 29: Ring

    • Frequency: 20 or 25 Hz The OfficeServ 7100 provides the users with various tones to notify the users of the status of functional opera- tions. The ON/OFF cycles of currently specified tones are shown in the table below. 3.5.3 SYSTEM TONES...

  • Page 30: Officeserv 7100 Feature Capacities

    OfficeServ 7100 Feature Capacities Station Groups Station Group Members (Sequential or Distributed) Trunk Groups UCD Groups Unconditional Group Members Trunk Group Members Internal Page Members/Zone 32 x 5 Toll Restriction Entries Toll Allowance Entries DID Translation Entries Authorization Code Entries...

  • Page 31: System Features

    PART 4. BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Forced - Verified Forced - Not Verified Voluntary Account Code Key Account Code Key - One Touch Call Hold Administrator Program Key All Call Voice Page Attention Tone Audio Message with Alarm Call Park and Page (Timer) Reminder Call Pickup...
  • Page 32 Memory Protection Programmable Line Privacy Message Waiting Indications Programmable Timers Message Waiting Key Recalls Microphone On/Off per Station Recall to Operator Mobile Extension (MOBEX) Redial Review Mobility Solution Remote Programming—PC Multiple Language Support Ring Modes Music on Hold—Flexible Music on Hold—Sources Networking QSIG over IP QSIG over PRI...

  • Page 33: System Features Descriptions

    4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.

  • Page 34: Authorization Codes

    This feature provides an option that allows a recorded message to be played to a user when they go off hook to answer an alarm reminder ring (timed reminder ring). The message is recorded on the Samsung embed- ded voicemail. In addition, if the AA group is busy when the reminder call is answered the system will play a designated MOH source to the user.

  • Page 35: Automatic Hold

    There are a total of 20 branch groups available, but a station can only be in one branch group. CALL ACTIVITY DISPLAY The OfficeServ 7100 will record and buffer all calling activity within the system. With a Call Activity Display (CAD) key, the OfficeServ 7100 will display a “snapshot” of the following information: •...
  • Page 36 EMBEDDED REPORTING PACKAGE The OfficeServ 7100 system provides some basic reports and statistics available to a supervisor using a dis- play keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView...
  • Page 37 LED wallboards. CALL COSTING The OfficeServ 7100 software provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost.

  • Page 38: Call Forwarding

    Home Page Table of Contents CALL FORWARDING This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant, a hunt group, voice mail, external number or another station user. If the destination station is in Do Not Disturb (DND), the calling party will receive DND/Reorder tone.

  • Page 39: Call Hold

    Let the computer dial for you, then press the EP key to speak with the called party. CALL RECORDING When using Samsung’s embedded SVMi in-skin voice mail system, keyset and OfficeServ Softphone users can record their telephone conversations in their personal mailbox for playback or e-mail later.

  • Page 40: Caller Id Features

    CALL WAITING/CAMP-ON Busy stations are notified that a call is waiting (camped-on) when they receive a tone.The tone is repeated at a programmable interval. Digital keysets receive an off-hook ring signal through the speaker while single line stations and IP keysets receive a tone in the earpiece of the handset.The volume of the camp-on tone can be set by the station user.

  • Page 41: Caller Identification

    Number only and Name and Number, sometimes called Deluxe. The OfficeServ 7100 is compatible with both formats. Even if the telephone company only offers the number only, a name can be attached to the telephone number of frequent callers via the CID/ANI translation table. Caller ID is supported on Digital, IP and Single Line stations.

  • Page 42: Chain Dialing

    These 2 relays are shared with external page zones. COMPUTER TELEPHONY INTEGRATION (CTI) Computer Telephone Integration (CTI) allows integration between the OfficeServ 7100 and a personal com- puter (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that use the CID information to display computer records in conjunction with the presentation of the call to the station on the OfficeServ 7100.
  • Page 43 Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5112L and ITP-5121D desktop ITP phones.

  • Page 44: Data Security

    Direct Dial In (DDI). This is the name given to DID, Bothway DID, and DNIS services when they are provided over an ISDN PRI circuit. The OfficeServ 7100 has an option to select which MOH source is played to callers to a specific DID number. DID/DDI Call Limits This option defines the maximum number of simultaneous calls that the system will accept for each DID number.

  • Page 45: Distinctive Ringing

    (Station Features). DISA SECURITY Telephone fraud and long distance theft are a serious concern. The OfficeServ 7100 provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily. Both the number of incorrect passcode attempts and the time that DISA is disabled are programmable.

  • Page 46: Flexible Numbering

    This source can be used to provide background music, or any of the varied Music On Hold (MOH) uses. EXTERNAL PAGE INTERFACES The OfficeServ 7100 MP10a provides one external page output and two zone control relays. Common relays are shared between external page zones and common bell feature.

  • Page 47: Hot Line

    Hot desking is an industry term that describes stations where multiple people have one or more work areas or share a common work are. Samsung IP keysets allow users to log in and out from any keyset of the same model in the system.

  • Page 48: Least Cost Routing

    DMS 100/250 LAN INTERFACE The OfficeServ 7100 MP10a card provides a 10/100 base T Ethernet interface for connection to a data net- work. This interface allows a high speed connection for PC programming across an IP network. LEAST COST ROUTING Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for the outside number dialed by any station.

  • Page 49: Technology

    W5100E, and IP-enabled OfficeServ system. MULTIPLE LANGUAGE SUPPORT The OfficeServ 7100 can be programmed to support multiple languages in the display. This is on a per-key- set basis. When set the keyset will have its display information presented in the programmed language. The languages are defined in MMC 121.

  • Page 50: Programming

    VMMOH source requires a dedicated voicemail port. NETWORKING The OfficeServ 7100 system allows up to 5 systems using QSIG over PRI or 99 systems using SPNet over IP to be networked together with a high level of feature integration. The networked systems may be any combi- nation of OfficeServ 100, OfficeServ 500, OfficeServ 7200, and OfficeServ 7400 systems (OS 100, OS 500, and OS 7200 running V.2.48 or higher and OS 7400 running V3.31 or higher software).
  • Page 51 Node regardless of where the lines/trunks from the telephone company are connected. Callers to Node A can be answered by the Samsung Voicemail in Node B, then transferred to Node C. An incoming caller that dials an invalid extension number to the Samsung Voicemail can be routed after a programmable number of attempts to a predetermined station or station group anywhere in the net- work to receive assistance.
  • Page 52 • Forward External: This feature operates in the same manner as a non networked system with the excep- tion that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switch to avoid confusion in operation between networked and non networked calls.
  • Page 53 Account code or authorization code enabled but without requiring them to enter a forced code. The basis of this feature is an override code table containing 8 entries of up to 11 digits each. The OfficeServ 7100 will examine digits that are dialed from a station to see if they match any entry in the Override Code table. If the digits match the table, the system will process the call without requiring a forced code.
  • Page 54 PROGRAMMABLE LINE PRIVACY Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other par- ties to join your conversation by pressing the line button. This is similar to 1A2 key telephone operation. PROGRAMMABLE TIMERS There are over 50 programmable system timers to allow each installation to be customized to best fit the end user’s application.
  • Page 55 In the case of the UAS, the OfficeServ system can be configured as the server, permitting standard SIP termi- nals (Non-Samsung) from third party manufacturers (eg; Cisco, Linksys, Aastra) to register as internal stations and use the entire Samsung SIP supplementary feature set of the OfficeServ SIP server.

  • Page 56: Speed Dial Numbers

    SPEED DIAL BY DIRECTORY The OfficeServ 7100 system provides the user with the ability to look up a speed dial number and place the call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.

  • Page 57: System Directory

    TRAFFIC REPORTING The OfficeServ 7100 system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements.

  • Page 58: Universal Answer

    VIRTUAL EXTENSIONS The OfficeServ 7100 has a number of virtual extension ports encoded in the system database. They can be assigned as keyset or single line analog ports. The system has 24 virtual extension ports. These ports have all the attributes of an actual station port including call forwarding.

  • Page 59: Voice Mail

    IP network connection. The Officeserv 7200 MGI16 card can be added into any uni- versal OfficeServ 7100 card slot. The OfficeServ 7100 supports a maximum of one MGI-16 card per system. The OfficeServ 7100 MP10a comes with 8 MGI channels built-in and can be activated with the appropriate license key.

  • Page 60: Station Features Descriptions

    STATION FEATURES Add-On Modules Appointment Reminder Automatic Hold Automatic Privacy Background Music Busy Station Callback Busy Station Indications (BLF) Call Coverage Key Call Forwarding Call Forwarding Override Call Logs Call Pickup Direct Station Selection (DSS) Divert to Voicemail Do Not Disturb (Override) Do Not Disturb (Programmable) Door Lock Release Exclusive Hold...

  • Page 61: Automatic Privacy

    APPOINTMENT REMINDER When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may be set at each keyset.

  • Page 62: Call Logs

    The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The OfficeServ 7100 has 20 programmable pickup groups. DIRECT STATION SELECTION (DSS) Programmable keys can be assigned as DSS keys and associated with extension numbers.

  • Page 63: Exclusive Hold

    HEARING AID COMPATIBLE All OfficeServ 7100 keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue.

  • Page 64: Privacy Release

    OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait- ing. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line sta- tions will receive a tone burst through the handset receiver instead of a ring.

  • Page 65: Remote Hold

    PROTECTION FROM BARGE-IN Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on. A station that is not secure cannot be barged-in on when talking to a secure station. REDIAL There are three types of external redial available to all station users. Each type can redial up to a maximum of 18 digits.

  • Page 66: Station Lock

    Fast Flash Red at 1 Second Intervals TRI-COLORED LIGHTS Samsung keysets have keys equipped for tri-colored LED indications (green, red and amber). To avoid confu- sion, your calls always light green, other calls show red and recalls light amber. document for the number of tri-colored lights per keyset model.

  • Page 67: Display Features Descriptions

    Station group number, Station Group Name, Caller ID Name and Caller ID Number. Consult your Service Technician for setup options and operation. Processing outside calls through Samsung Voice Mail System is required to receive Call for Group Number & Group Name display. CALL LOGS Display keyset users may view telephone numbers in incoming and outgoing call logs.
  • Page 68 Home Page Table of Contents Name / Number Display During normal incoming CO calls, Caller ID name and number can be display simultaneously in the display of each keyset. When receiving a transferred CO call, each display keyset user can decide if he/she wants to see the Caller ID name or Caller ID number in the display.

  • Page 69: Dial By Name

    CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered. CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added.

  • Page 70: Soft Keys

    OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name. Incoming calls display this name before the call is answered. This feature is helpful when individual lines must be answered with different greetings. OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis- play if the system is set for barge-in with tone.

  • Page 71: Do Not Disturb

    SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor- mation is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 209:Tim Kelly FRI 23 Sep 02:54 Idle display shows extension, name, day, date and time.

  • Page 72: Call For

    201. SAMSUNG TELECOM BARGE NND DROP This display shows an investigation of a station that is talking to Samsung Telecom. Investigator can BARGE-in to the conversation, DROP the call from the system or examine further NND information. SAMSUNG TELECOM CALL FOR:500 This display shows an incoming call from Samsung Telecom ringing at group 500.
  • Page 73 SAMPLE UCD DISPLAYS 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds.This data applies to all calls since the supervisor data was last cleared.
  • Page 74 FAX DETECTION AND ROUTING The OfficeServ 7100 automated attendant can detect a fax call and transfer it to any extension in the system. This detection can be enabled in any menu and assigned to different destinations for each menu.

  • Page 75: Password Security

    QUESTION & ANSWER FORMS This feature allows the OfficeServ 7100 to be used to conduct surveys or collect responses to a questionnaire. Answers can be collated and stored in a specific mailbox or split into many different mailboxes. This is a use- ful tool any time you need to collect specific information from a caller but do not want to devote a staff mem- ber to take the calls directly.
  • Page 76 TRANSFER DIRECT TO MAILBOX The OfficeServ 7100 automated attendant can transfer callers directly to a voicemail box without the need to ring a station first. This is handy for things such as night time message taking or for playing announcements, such as directions, to a customer.

  • Page 77: Voice Mail Feature Descriptions

    4.5 VOICE MAIL FEATURES DESCRIPTIONS AVAILABILITY SCHEDULE OfficeServ 7100 voicemail subscribers can configure a weekly availability schedule that lets the system know when they will be available to take calls. Calls made outside of normal working hours will be sent directly to the user’s voicemail box.

  • Page 78: Call Blocking

    AUTOMATIC SELF CONFIGURATION During the initial setup of the phone system the OfficeServ 7100 will automatically create mailboxes for each station in the system, greatly reducing system setup time. BUSY STATION QUEUING An administrator may configure a voicemail box to allow queuing when the subscriber’s phone is busy.

  • Page 79: Message Notification

    MESSAGE NOTIFICATION The OfficeServ 7100 voicemail can alert subscribers of messages in a variety of ways. In addition to the nor- mal keyset indicator, the subscriber can be notified via: cell phone, pager, and e-mail. Any or all of these options can be enabled.This allows subscribers a great deal of flexibility in how and where they receive their...

  • Page 80: Message Waiting Indication

    8 digits. This feature is useful for situations where enhanced security is required. MULTIPLE ALPHABETICAL DIRECTORIES The OfficeServ 7100 voicemail application allows the creation of up to 1000 unique directories. These direc- tories are used by both the voicemail and automated attendant applications to allow callers and subscribers to dial or message subscribers based upon their name rather than their station number.
  • Page 81 PARK AND OVERHEAD PAGE For those subscribers who are frequently away from their desk, the OfficeServ 7100 voicemail provides a Park and Page capability.When a caller reaches one of these subscribers they can be given the option to page the subscriber.
  • Page 82 VOICE PROMPTED PROGRAMMING The OfficeServ 7100 provides a robust telephone user interface (TUI) for voicemail configuration. This TUI allows administrators the ability to manage subscriber mailboxes. It also provides subscribers the ability to configure almost every aspect of their mailbox without the need to memorize a complicated series of key- strokes.
  • Page 83 Home Page Table of Contents 4.53...
  • Page 84 Home Page Table of Contents 4.54...

  • Page 85: Sample Of Ucd Embedded Report

    4.8 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)...00:40 NUMBER OF TIMES ALL AGENTS BUSY...00002 AVERAGE TIME IN QUEUE...00:51 TOTAL CALLS RECEIVED...00011 LONGEST QUEUE TIME(TODAY)...02:14 TOTAL CALLS ABANDONED...00004...

  • Page 86: Ucd Call Statistics

    Home Page Table of Contents 4.9 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high num- ber probably means that there are not enough agents available and the wait time is too long.
  • Page 87 b) Calls that are not answered by an agent and go to final destination. Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today. The queue time is calculated as follows: a) Queue time begins when a caller starts to hear the first UCD message.

  • Page 88: Ucd Agent Statistics

    Home Page Table of Contents 4.10 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.

  • Page 89: Sample Traffic Report

    4.11 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ACTIVITY INCOMING TRUNK CALLS - ANSWERED... INCOMING TRUNK CALLS - NOT ANSWERED... OUTGOING TRUNK CALLS ... A SELECTED TRUNK WAS BUSY... INTERCOM CALLS - COMPLETED... INTERCOM CALLS - NOT ANSWERED...

  • Page 90: Traffic Report Overview

    4.12 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ACTIVITY INCOMING TRUNK CALLS - ANSWERED...0000 INCOMING TRUNK CALLS - NOT ANSWERED...0000 OUTGOING TRUNK CALLS ...0000 A SELECTED TRUNK WAS BUSY...0000 INTERCOM CALLS - COMPLETED...0000 INTERCOM CALLS - NOT ANSWERED...0000 TRUNK RECALLS TO STATION...0000 TRUNK RECALLS TO OPERATOR GROUP...0000 INTERNAL PAGE USED...0000...
  • Page 91 10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13.
  • Page 92 6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code. D**************************** STATION HUNT GROUPS ************************** <————————...
  • Page 93 5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station.

  • Page 94: Radio Frequency Interference

    5.2 FCC REQUIREMENTS The OfficeServ 7100 electronic telephone system complies with Part 68 of the Federal Communications Commission Rules and Regulations.

  • Page 95: Hearing Aid Compatibility

    HEARING AID COMPATIBILITY This equipment, the OfficeServ 7100 is hearing aid compatible as specified in Part 68 of the FCC Rules. EQUIPMENT WITH DIRECT INWARD DIALING (“DID”) THIS EQUIPMENT SHOULD BE OPERATED WITH PROPER ANSWER SUPERVISION. FAILURE TO PROVIDE FOR PROP- ER ANSWER SUPERVISION IS A VIOLATION OF THE PART 68 OF THE FCC’S RULES.

  • Page 96: Copyright

    5.6 UNDERWRITERS LABORATORIES The OfficeServ 7100 system has been tested to comply with safety standards in the United States and Canada as listed below. This system is listed with Underwriters Laboratories.
  • Page 97 IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF THE DEFECTIVE PRODUCT. No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA,L.P. may extend or modify this warranty, and no modification or extension of this warranty shall be effective...

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