Samsung OFFICESERV OfficeServ 7200 General Description Manual
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Samsung OFFICESERV OfficeServ 7200 General Description Manual

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OfficeServ
7200

General Description

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM-
SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.

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Summary of Contents for Samsung OFFICESERV OfficeServ 7200

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM- SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or...
  • Page 2 Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS PART DESCRIPTION SYSTEM OVERVIEW GENERAL DESCRIPTION ...1.1 SIZE AND CONFIGURATION ...1.2 MAXIMUM DEVICE QUANTITIES ...1.5 TECHNOLOGY ...1.6 PROGRAMMING ...1.6 HARDWARE DESCRIPTIONS SYSTEM CABINETS ...2.1 PROCESSOR CARDS ...2.1 2.2.1 PROCESSOR CARD DAUGHTER BOARDS...2.2 2.2.2 SMARTMEDIA CARDS ...2.2 INTERFACE CARDS ...2.3 2.3.1 TRUNK CARDS ...2.3 2.3.2 STATION CARDS ...2.4 2.3.3 SPECIAL FEATURE CARDS ...2.5...
  • Page 4 OFFICESERV 7200 FEATURE CAPACITIES ...3.5 BUSINESS FEATURE PACKAGE SYSTEM FEATURES DESCRIPTIONS...4.3 STATION FEATURES DESCRIPTIONS ...4.29 DISPLAY FEATURES DESCRIPTIONS ...4.36 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ...4.43 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ...4.44 SAMPLE OF UCD EMBEDDED REPORT ...4.45 UCD CALL STATISTICS...4.46 UCD AGENT STATISTICS ...4.48 SAMPLE TRAFFIC REPORT ...4.49...

  • Page 5: General Description

    PART 1. SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION The Samsung OfficeServ 7200 converged communications platform offers one solution for voice, data, and wire- less for the small to medium size enterprise. Although the 7200 can function as a square key system, PABX, or hybrid, it offers much more.

  • Page 6: Size And Configuration

    Your authorized Samsung Installation and Service Company has special knowledge and training to do this. The decision to install the Samsung data modules in the OfficeServ 7200 system or use third party external data equipment will impact the maximum system capacity. Using internal data modules will decrease total system...
  • Page 7 The following table indicates the maximum quantity of each circuit type allowed. However maximum quantities are decreased by the other card types in the system. For example, the maximum number of stations is decreased by the number of trunk cards installed. The maximum number of trunks is therefore decreased by the number of station cards installed.
  • Page 8 OfficeServ 7200 Cabinet Configuration Front View of Slot 0 Expansion Slot 3 Cabinet Universal Slot 0 Front View of the Main Cabinet Slot 3 Universal Cabinet Expansion Cabinet Main Cabinet Slots 1 ~ 5 are universal slots. Slot 1 Slot 2 Universal Universal Slot 4...

  • Page 9: Maximum Device Quantities

    1.3 MAXIMUM DEVICE QUANTITIES DEVICE TYPE Physical Ports Stations Digital Analog Trunks Analog - Loop Start Digital - T1/PRI Networking Nodes Using QSIG over PRI Using QSIG over IP Media Gateway Ports Conferencing Circuits 5 Party Add-On Unsupervised Barge-In Call Record Common Resources DTMF Receivers DTMF Senders...

  • Page 10: Technology

    1.4 TECHNOLOGY MEMORY The system operates using stored program control. This program is stored on a 32MB SmartMedia card inserted into the Main Control Processor card (MCP). The Smart Media card also provides space for a backup customer database and a backup operating program. The system boots from a 1 Megabyte boot ROM and downloads the operating program into thirty two megabytes of DRAM on the Main Control Processor (MCP) card.

  • Page 11: System Cabinets

    PART 2. HARDWARE DESCRIPTIONS 2.1 SYSTEM CABINETS The cabinets that make up the OfficeServ 7200 system are of metal construction and may be utilized as either as an expansion cabinet or as a main cabinet / key service unit (KSU). The cabinets may be used individually or may be stacked up to two (2) high to achieve maximum capacity.

  • Page 12: Processor Card Daughter Boards

    2.2.1 PROCESSOR CARD DAUGHTER BOARDS There are four (4) types of daughter board that can fit on the MCP card. These daughter boards will only work on the Main Control Processor (MCP). The various daughter boards and their uses are described below. MULTI-FREQUENCY MODULE (MFM) The MFM Module installs in the third position of the MCP.The main purpose of the MFM daughter board is to pro- vide DSPs for DTMF and tone detection.

  • Page 13: Interface Cards

    Inband or Out-of-band signaling of DTMF tones Note: The MGI can go in any universal slot in any cabinet. Maximum 10 per system. *The OfficeServ 7200 can network using QSig over PRI and QSig over IP to other Samsung iDCS Release 2 systems or 7200 systems.

  • Page 14: Station Cards

    8COMBO This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and eight dedicated analog station ports for industry standard single line telephones or other analog devices. This card installs in any universal slot in any cabinet. A maximum of 10 8COMBO cards can be installed per system.

  • Page 15: Special Feature Cards

    2.3.3 SPECIAL FEATURE CARDS SVMi-20E The SVMi-20E is designed to meet the demands of the sophisticated voice mail user with-out sacrificing simplic- ity. The SVMi-20E is a self contained plug in (In-Skin) Auto Attendant and Voice Mail card. The SVMi-20E may act as an Auto Attendant system only, a Voice Mail System only, or both. The SVMi-20E is equipped with 4 Ports built onto the main PCB assembly and can handle 4 calls simultaneously.The SVMi-20E can currently (at the time of this writing) be upgraded to 8 and/or 12 Ports by adding one or two 4 Port VPMs to han- dle up to either 8 and/or 12 calls simultaneously.

  • Page 16: Data Cards

    Local Area Data Network. The phone wire pair can be extended to 1 Km. Data from the LAN is transmitted over t he standard telephone twisted pair wire which terminates into a Samsung VDSL modem (ordered separately). •...

  • Page 17: Station Equipment

    2.4 STATION EQUIPMENT 2.4.1 iDCS SERIES EQUIPMENT iDCS 28D KEYSET (See Figure 2–1) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 28 programmable keys with tri-colored lights • Four fixed function keys •...
  • Page 18 iDCS 64B AOM (See Figure 2–4) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to provide addi- tional programmable keys • A maximum of 4 per system • Available in dark gray or light gray iDCS 14B STRIP (See Figure 2–5) •...

  • Page 19: Dcs Series Equipment

    Provides contact control to be used with customer-provided electric door lock • Door phone is wall-mounted • Door phone is weather resistant 2.4.2 DCS SERIES EQUIPMENT The OfficeServ 7200 system is compatible with the following models of Samsung’s earlier DCS Keyset family: • LCD 24B • LCD 12B •...

  • Page 20: Officeserv Itp-5000 Series Equipment

    Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5012 L and ITP-5021D desktop ITP phones.

  • Page 21: Officeserv Wireless

    2.4.5 OfficeServ Wireless ™ WIRELESS ACCESS POINT (WBS24 COMBO) wireless access point (WBS24 Combo) provides the wireless coverage to the build- ing. It supports IEEE 802.11b WLAN standard for both voice and data. It gives IP packets pri- ority to the voice. The quality of the service for voice is always guaranteed.
  • Page 22 WIRELESS INTERNET PHONE (WIP-5000M HANDSETS) Wireless Internet Phone (WIP-5000M) is a compact hand- held unit that works within the Samsung OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use.The handset package comes with...

  • Page 23: Specifications

    PART 3. SPECIFICATIONS 3.1 ELECTRICAL SPECIFICATIONS POWER SUPPLY UNIT The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7200. The PSU supplies the power of -48 V DC received from the external power supply unit to each board. The rating is as follows. •...

  • Page 24: Dimensions

    3.2 DIMENSIONS The OfficeServ 7200 consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below: OfficeServ 7200 Main Cabinet OfficeServ 7200 Main Cabinet + Expansion Cabinet Note: When the cabinets are rack mounted, the rack mount bracket will add some heighth to the system. 3.3 ENVIRONMENTAL LIMITS OPERATING TEMPERATURE STORAGE TEMPERATURE...

  • Page 25: Cable Requirements

    3.4 CABLE REQUIREMENTS EQUIPMENT DIGITAL KEYSET ADD-ON MODULE SINGLE LINE STATION DOOR PHONE *This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable feet from the KSU. The total distance must not exceed 1230 feet. 3.5 RINGS AND TONES 3.5.1 RING CYCLES The OfficeServ 7200 provides the trunk line rings, station rings, door rings, and alarm rings.

  • Page 26: System Tones

    3.5.3 SYSTEM TONES TONE DIAL TONE BUSY TONE DO NOT DISTURB TONE RING BACK TONE CALL PARK TONE CONFIRMATION/CAUTION/BARGE-IN TONE CALL BACK/HOLD TONE RING BACK TONE ERROR/NUMBER UNOBTAINABLE TONE MESSAGE CAMP ON TONE Note: The ON/OFF cycle can be adjusted by changing the values of the system database. 3.6 KEYSET LED INDICATIONS CONDITION LINE IDLE...

  • Page 27: Officeserv 7200 Feature Capacities

    OfficeServ 7200 Feature Capacities Station Groups Trunk Groups UCD Groups Station Group Members Unconditional Group Members Trunk Group Members Internal Page Members 99 x 5 External Page Members 8 x 4 Toll Restriction Entries Toll Allowance Entries DID Translation Entries Authorization Code Entries Account Code Entries Station Groups...

  • Page 29: Business Feature Package

    PART 4. BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Forced - Verified Forced - Not Verified Voluntary Account Code Key Account Code Key - One Touch Administrator Program Key All Call Voice Page Attention Tone Audio Message with Alarm (Timer) Reminder Authorization Codes Forced...
  • Page 30 Live System Programming From any Display Keyset With a Personal Computer Meet Me Page and Answer Memory Protection Message Waiting Indications Message Waiting Key Microphone On/Off per Station Mobility Solution Multiple Language Support Music on Hold—Flexible Music on Hold—Sources Networking QSIG over IP QSIG over PRI Operator Group...

  • Page 31: System Features Descriptions

    4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.
  • Page 32 ADMINISTRATOR PROGRAM KEY This feature gives designated stations the ability to administer a number of System functions from their key- set using a flexibly assigned button. The Administrator Program (PROG) key is programmed in MMC 722. The station passcode must be changed from the default value to use this feature. Guide for more information.

  • Page 33: Background Music

    The SVMi-20E allows multi-level customizable Menu Trees. These Menu trees can be very simple or as com- plex as needed for the application. Callers can be automatically routed based on CID, ANI, CLI, DNIS, and/or Trunk ID information received. The SVMi-20E (at the time of this writing) can handle from 4 to 12 simultaneous callers depending on which port options are purchased.
  • Page 34 DataView CTI application that provides historical reporting, agent and call monitoring and wallboard dis- plays. NOTE: Some features require optional hardware or software. Ask your authorized Samsung Dealer for details. Agent Busy / Manual Wrap-Up Key This UCD group feature allows an agent to have a programmed button that when depressed will remove the keyset from free status within the group.
  • Page 35 EMBEDDED REPORTING PACKAGE The OfficeServ 7200 system provides some basic reports and statistics available to a supervisor using a dis- play keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView reporting and monitoring package. Agent Statistics UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in.
  • Page 36 CALL COSTING The OfficeServ 7200 software provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration or the call cost depending on the station selection.
  • Page 37 Save Caller ID Number At any time during an incoming call that provides Caller ID information, you may press the SAVE key. This saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial the Caller ID number.

  • Page 38: Call Forwarding

    Caller ID to Analog Port When equipped with the optional RCM2 card, Caller ID from the telephone company is sent to analog ports within the system. CALL FORWARDING This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant, a hunt group, voice mail, external number or another station user.
  • Page 39 Let the computer dial for you, then press the EP key to speak with the called party. CALL RECORDING When using Samsung’s proprietary SVMi in-skin voice mail system, keyset and OfficeServ Softphone users can record their telephone conversations in their personal mailbox for playback or e-mail later.
  • Page 40 CALL WAITING/CAMP-ON Busy stations are notified that a call is waiting (camped-on) when they receive a tone.The tone is repeated at a programmable interval. Digital keysets receive an off-hook ring signal through the speaker while single line stations and IP keysets receive a tone in the earpiece of the handset.The volume of the camp-on tone can be set by the station user.
  • Page 41 Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5012 L and ITP-5021D desktop ITP phones.
  • Page 42 Split A keyset user can “split” a conference into separate outside calls, then speak with each caller privately. Then the individual calls can be conferenced again in any combination. NOTE:This feature requires individual trunk buttons and auto-hold must be enabled. CONFERENCE GROUP Users that have a 5012L-ITP large screen keyset or OfficeServ Softphone may have 1-5 conference groups programmed.
  • Page 43 to a single circuit or small group of circuits. The DID circuit can be a channel on a digital T1 service terminat- ing on an OfficeServ 7200 TEPRI card. Both way DID is a service that combines DID service with normal outbound local telephone service.This serv- ice is provided over E&M tie line circuits.
  • Page 44 This feature allows the user who barged-in to retain the trunk call after the original station has hung up. WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MIS- USE OF THIS FEATURE.
  • Page 45 EXTERNAL MUSIC INTERFACES The OfficeServ 7200 MIS daughter card provides two inputs for connecting to customer provided external music sources. Each system can support one MIS card. These sources can be used to provide background music, or any of the varied Music On Hold (MOH) uses. EXTERNAL PAGE INTERFACES The OfficeServ 7200 MIS daughter card provides one external page output and two zone control relays.
  • Page 46 IP KEYSETS The OfficeServ 7200 system allows the use of Samsung proprietary keysets that use Internet Protocols (IP) for voice and data transport. They may be local to the system or installed in a remote location via a LAN/WAN.
  • Page 47 MOBILITY SOLUTION Samsung offers a Single-Line integrated Mobility (SLiM) solution that provides hand-off and roaming capa- bilities. Each SLiM handset requires one SLI port in the OfficeServ 7200 system. See your Authorized Samsung Dealer for additional information. See also Wireless LAN.
  • Page 48 7200 systems running V2.46 or higher software. The physical connection between systems can be an IP net- work or proprietary PRI connection using Samsung’s proprietary version of QSIG, called SPNet. If PRI connec- tion is used, the maximum number of nodes may be limited by the maximum number of TEPRI cards that can be installed.
  • Page 49 Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to be shared by all stations in a multi-node network. This feature is only available with the Samsung SVMi or SVMi-E integrated voice mail systems. Users in one Node can call forward their calls to the voice mail sys- tem in another Node.
  • Page 50 • Forward External: This feature operates in the same manner as a non networked system with the excep- tion that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switch to avoid confusion in operation between networked and non networked calls.
  • Page 51 Station Group When calls ringing a station group go unanswered, they can overflow to another destination after a pro- grammed period of time. Each station group has its own timer. The overflow destination can be a station or station group located in that system. OVERRIDE CODES This feature allows users to make emergency outside calls from a station that has a forced code such as Account code or authorization code enabled but without requiring them to enter a forced code.
  • Page 52 recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual program- mable timers. Calls recalling to buttons with tri-colored LEDs will flash amber. RECALL TO OPERATOR This function will allow the call to recall the operator instead of to the transferring station after the transfer recall time expires.
  • Page 53 tem. When an executive is in DND, all calls to the executive ring the first secretary assigned to that executive; if that secretary is busy, the call will hunt to the next available secretary assigned to that executive. If the sec- retary must communicate with the executive while he/she is in DND, pressing the corresponding executive button on the secretary’s keyset results in an Auto Answer intercom call being made to the executive (pro- viding the executive is free).
  • Page 54 Class of Service act as one station. This is convenient when an individual has two offices or an office exten- sion and a cordless extension. NOTE: Not all system features are applicable to station pairs. Features designed for a single user may conflict with paired stations. SYSTEM ALARMS A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect password attempts.

  • Page 55: Voice Mail

    TOLL RESTRICTION OVERRIDE Program options allow system speed dial numbers to follow or bypass a station’s toll restriction class. In addi- tion, users may make calls from a toll restricted station by using the walking class of service or authorization code feature.
  • Page 56 Integrated (In-Skin): The OfficeServ 7200 can be equipped with Samsung’s proprietary SVMi-20E voice mail/auto attendant card. This card provides 4 to 12 ports of voice processing to be expandable to 20 ports. Because it is built into the system it provides such features as one touch call record, answering machine emu- lation, and voice mail box administration with interactive keyset displays.

  • Page 57: Station Features Descriptions

    STATION FEATURES Add-On Modules Appointment Reminder Automatic Hold Automatic Privacy Background Music Busy Station Callback Busy Station Indications (BLF) Call Coverage Key Call Forwarding Call Forwarding Override Call Logs Call Pickup Direct Station Selection (DSS) Divert to Voicemail Do Not Disturb (Override) Do Not Disturb (Programmable) Door Lock Release Exclusive Hold...
  • Page 58 APPOINTMENT REMINDER When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may be set at each keyset.

  • Page 59: Call Logs

    at the station that is forwarded. The TRSF/transfer key also lights if Forward All is set and no key is pro- grammed for Forward All. Keyset users can be given an external call forward button to forward their calls to an external phone number.
  • Page 60 EXCLUSIVE HOLD Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom calls are automatically placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of serv- ice.
  • Page 61 OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait- ing. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line sta- tions will receive a tone burst through the handset receiver instead of a ring.
  • Page 62 PROGRAMMED STATION MESSAGES Any station may select one of 20 messages to be displayed at a calling party’s keyset to advise others of their status.Ten messages are factory-programmed but may be reprogrammed. Five can be created by the system administrator. Each display keyset user may create five additional messages unique to them. NOTE: The calling party must have a display keyset to view these messages.
  • Page 63 SPEAKERPHONE DCS LCD 24B and DCS LCD 12B keysets have built-in speakerphone. The speakerphone enables calls to be made and received without the use of the handset. The iDCS 28D keyset and the iDCS 18D keyset can have a Full Duplex Speakerphone Module added. All ITP phones are speaker phones. STATION LOCK With a programmable personal station passcode, any keyset or single line station can be locked and unlocked to control use of each telephone.There are two lock options: 1=LOCKED OUTGOING and 2=LOCKED...

  • Page 64: Display Features Descriptions

    DISPLAY FEATURES Account Code Display Call Duration Timer Call for Group Identification Call Processing Information Caller ID Information Calling Party Name Calling Party Number Conference Information Date and Time Display Dial by Name Dialed Number 4.3 DISPLAY FEATURES DESCRIPTIONS ACCOUNT CODE DISPLAY Account codes are conveniently displayed for easy confirmation.
  • Page 65 Next Call In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N (MMC 119) selection.
  • Page 66 CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added. When a station is added, its display shows [Conf with xxx] alerting the user that other par- ties are on the line.
  • Page 67 OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis- play if the system is set for barge-in with tone. PROGRAMMED MESSAGE DISPLAY Preprogrammed station messages set by other stations are displayed at the calling station’s keyset. SOFT KEYS Below the display, there are three soft keys and a SCROLL button.These keys allow the user to access features in his/her class of service without requiring the keyset to have designated feature keys.
  • Page 68 SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor- mation is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 209:Tim Kelly FRI 23 Sep 02:54 Idle display shows extension, name, day, date and time.
  • Page 69 201. SAMSUNG TELECOM BARGE NND DROP This display shows an investigation of a station that is talking to Samsung Telecom. Investigator can BARGE-in to the conversation, DROP the call from the system or examine further NND information. SAMSUNG TELECOM CALL FOR:500 This display shows an incoming call from Samsung Telecom ringing at group 500.
  • Page 70 SAMPLE UCD DISPLAYS 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds.This data applies to all calls since the supervisor data was last cleared.
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  • Page 72 4...

  • Page 73: Sample Of Ucd Embedded Report

    4.6 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)...00:40 NUMBER OF TIMES ALL AGENTS BUSY...00002 AVERAGE TIME IN QUEUE...00:51 TOTAL CALLS RECEIVED...00011 LONGEST QUEUE TIME(TODAY)...02:14 TOTAL CALLS ABANDONED...00004...

  • Page 74: Ucd Call Statistics

    4.7 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high num- ber probably means that there are not enough agents available and the wait time is too long.
  • Page 75 This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination. Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today.

  • Page 76: Ucd Agent Statistics

    4.8 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.

  • Page 77: Sample Traffic Report

    4.9 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 ACTIVITY INCOMING TRUNK CALLS - ANSWERED... INCOMING TRUNK CALLS - NOT ANSWERED... OUTGOING TRUNK CALLS ... A SELECTED TRUNK WAS BUSY... INTERCOM CALLS - COMPLETED... INTERCOM CALLS - NOT ANSWERED...

  • Page 78: Traffic Report Overview

    4.10 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 ACTIVITY INCOMING TRUNK CALLS - ANSWERED...0000 INCOMING TRUNK CALLS - NOT ANSWERED...0000 OUTGOING TRUNK CALLS ...0000 A SELECTED TRUNK WAS BUSY...0000 INTERCOM CALLS - COMPLETED...0000 INTERCOM CALLS - NOT ANSWERED...0000 TRUNK RECALLS TO STATION...0000 TRUNK RECALLS TO OPERATOR GROUP...0000 INTERNAL PAGE USED...0000...
  • Page 79 10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13.
  • Page 80 6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code. D**************************** STATION HUNT GROUPS ************************** <————————...
  • Page 81 5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station.

  • Page 83: Data Module Features

    PART 5. DATA MODULE FEATURES With the WIM and LIM modules, the OfficeServ 7200 functions as a data router, data switch, performs security functions, and serve as a data access interface (WAN, LAN, DMZ). WIM Module Mail Server (Web Server) 10/100Base-TX 10Base-T ADSL/VDSL/...

  • Page 84: Wim Router Features

    802.1d Spanning Tree The switch configures and processes the forwarding tree based on the spanning tree algorithm to prevent a packet forwarding loop in the switch. 802.1p Packet Priority The switch extracts the priority field from the Ethernet frame configured according to the 802.1p specifica- tion standard, and discriminatively processes the frame according to the priority of the specified operation standard.
  • Page 85 Subnet Routing The network interfaces of the WAN1, WAN2, LAN, and DMZ are configured with different sub-network inter- faces, which enable them to perform the routing process with each other. Routing Protocol The OfficeServ 7200 supports routing information-exchange protocols to react to the changing network environment more effectively.

  • Page 86: Security

    5.3 SECURITY NAT/PT This security function supports the conversion between private IP addresses and public IP addresses. Network Address Translation and Port Address Translation services protect devices on the private internal LAN from being exposed on the Public Network. This service also allows a single public IP address to be shared among multiple hosts on the internal LAN.

  • Page 87: Long Distance Ethernet

    The 4DSL extends Ethernet over single-pair copper wiring at distances of up to 1 km (0.6 miles).This long dis- tance Ethernet solution is comprised of the 4DSL module and Samsung’s VDSL modem. Each 4DSL multiplex- es traffic from 4 VDSL modems into one 100M Ethernet port that connects to any Ethernet port on the LIM or external Ethernet Switch.

  • Page 89: Hotel/Motel Feature Package

    MUST be activated in MMC 813 before it can be used. Samsung’s OfficeServ 7200 Hotel / Motel software is designed to operate in small to medium sized hotel proper- ties, such as Bed and Breakfast Inn, Hunting and Fishing Lodges or small Hotel/Motels. Those with, up to approxi- mately, 50 rooms.

  • Page 90: Hotel/Motel Features

    6.2 HOTEL / MOTEL FEATURES Call Costing Check In Check Out Deposit Posting DSS Key Use During Feature Activation Enhanced User Programming Executive DND Express Check-In Guest Services Billing 100 Item Codes with Costing Lobby Phone Service Printed Reports Phone Bill Guest and Meeting Room Bill Room Status Wake Up Call Activity...
  • Page 91 CHECK OUT In addition the feature allows an Administrator keyset to check a guest out of a room by pressing the CHECK OUT key. The CHECK OUT option will print out the total room charges and clear the room information from the transaction record buffer.
  • Page 92 EXPRESS CHECK-IN This feature is designed to expedite the Check In procedure. It is a second check in option. It is used express- ly to check in a guest quickly. The Express Check In feature (X-CHIN key) eliminates several steps from the standard Check In procedure.This feature does not request any billing type, or guest’s name information.
  • Page 93 The information in the phone bill includes the date and time the report was requested, the room number requested, date and time of call, the number dialed, call duration and the charge for the call. Guest and Meeting Room Bill This printout includes all room-related charges, from time of check in.
  • Page 94 ROOM STATUS The OfficeServ 7200 Hotel / Motel system provides three methods to review the five room status conditions. An administrator’s display keyset can be used to view the status of any individual room and scroll through the list of all other rooms to view their status. One or more 64 Button Modules can be used to view the status of all rooms for any of the five room con- ditions (Example: press the Room Status View key for “AVAILABLE”...
  • Page 95 MEETING ROOM – A meeting room is similar to a guest room in the respect that it generates a room bill but has different class of service option requirements. GUEST NO SMOKING – When a station is designated as this type, it will appear in the administrator’s key- set display as a no smoking room.

  • Page 96: Sample Reports And Printouts

    6.3 SAMPLE REPORTS AND PRINTOUTS 6.3.1 GUEST ROOM BILL PRINTOUT 6.3.2 ROOM STATUS PRINTOUTS – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 6.3.3 TRANSACTION RECORD OUTPUT SAMPLE 6.3.4 INDIVIDUAL GUEST PHONE BILL 6.3.5 ALL GUEST PHONE BILL (SMDR) 6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT 6.3.7 SAMPLE GUEST PHONE TEMPLATES...

  • Page 97: Guest Room Bill Printout

    6.3.1 GUEST ROOM BILL PRINTOUT Date and time the bill was printed Room number requested Daily room charge Phone calls and their charges Wake up call activity – Time wake up was set for – Each wake up call attempt, answered/not answered –...
  • Page 98 GUEST BILL FROM [SUNSHINE SUITES ] CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME 01/27 12:11 01/27 12:11 01/27 12:11 01/27 12:11 01/27 12:30 01/27 12:30 01/27 12:30 01/27 12:31 01/27 14:55 01/27 14:55 01/27 14:55 01/27 14:55 01/27 14:58 01/27...
  • Page 99 6.3.2 ROOM STATUS PRINTOUT Date and time the report was printed Status of guest and meeting rooms – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: – AVAILABLE –...
  • Page 100 ROOM STATUS PRINTOUT ROOM STATUS AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE Sunshine AVAILABLE 11:59 ROOM STATUS AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE 12/02 ROOM STATUS AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE Suites 6.12...
  • Page 101 Date and time the report was printed Status of guest and meeting rooms – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING –...
  • Page 102 ROOM STATUS PRINTOUT ROOM STATUS OCCUPIED NEED MAINTENANCE OCCUPIED HOLD NEED MAINTENANCE Sunshine OCCUPIED 13:56 ROOM STATUS OCCUPIED OCCUPIED OCCUPIED NEEDS MAINTENANCE NEEDS CLEANING 11/02 ROOM STATUS OCCUPIED OCCUPIED NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING Suites 6.14...
  • Page 103 Date and time the report was printed Status of guest and meeting rooms – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING –...
  • Page 104 ROOM STATUS PRINTOUT ROOM STATUS NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING Sunshine NEEDS CLEANING ROOM STATUS NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING 13:50 11/02 ROOM STATUS NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING Suites 6.16...
  • Page 105 Date and time the report was printed Status of guest and meeting rooms – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING –...
  • Page 106 ROOM STATUS PRINTOUT ROOM STATUS NEED MAINTENANCE Sunshine NEED MAINTENANCE ROOM STATUS 308 NEED MAINTENANCE 402 NEED MAINTENANCE 14:01 11/02 ROOM STATUS Suites 6.18...
  • Page 107 Date and time the report was printed Status of guest and meeting rooms – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING –...

  • Page 108: Room Status Printouts

    ROOM STATUS PRINTOUT ROOM STATUS HOLD HOLD Sunshine HOLD 11:58 12/02 ROOM STATUS HOLD ROOM STATUS HOLD Suites 6.20...
  • Page 109 Date and time the report was printed Status of guest and meeting rooms – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING –...
  • Page 110 ROOM STATUS PRINTOUT ROOM STATUS AVAILABLE OCCUPIED NEEDS CLEANING NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE OCCUPIED NEEDS CLEANING NEED MAINTENANCE NEEDS CLEANING HOLD AVAILABLE Sunshine 13:58 11/02 ROOM STATUS AVAILABLE AVAILABLE NEED MAINTENANCE AVAILABLE NEEDS CLEANING AVAILABLE OCCUPIED NEEDS CLEANING AVAILABLE HOLD NEED MAINTENANCE...

  • Page 111: Transaction Record Output Sample

    6.3.3 TRANSACTION RECORD OUTPUT SAMPLE The PMS output stream includes information from all transactions within the Hotel / Motel system. This is a one way output only, from the phone system to the PMS system. This information includes: Check In confirmation with: –...
  • Page 112 01/29 06:10 01/29 06:10 01/29 06:10 01/29 06:10 01/29 06:10 01/29 06:11 01/29 06:11 01/29 06:11 01/29 06:11 01/29 06:11 01/29 06:12 01/29 06:13 01/29 06:13 01/29 06:12 01/29 06:15 01/29 06:16 01/29 12:00 01/29 12:00 01/29 12:00 01/29 12:00 01/29 12:00 01/29...

  • Page 113: Individual Guest Phone Bill

    6.3.4 INDIVIDUAL GUEST PHONE BILL Date and time the bill was printed Room number requested Date and time phone call was initiated Number dialed Duration of call Charge of call Total charge for all calls Displays all call information since check in Automatically applies phone credits to the bill Phone bills are printed out on a per room basis Phone bill information may be:...
  • Page 114 PHONE BILL FROM [SUNSHINE SUITES ] CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME 02/10 15:30 02/10 20:44 02/11 06:34 02/11 13:15 02/11 13:40 Sunshine ITEM DESCRIPTION 3055922900 18008764782 18008764782 3055922900 3055922900 02/11/99 13:44 DETAILS CHARGE 01:01:00 00:01:45 00:02:00 00:02:16 00:02:31 TOTAL...

  • Page 115: All Guest Phone Bill (Smdr)

    6.3.5 ALL GUEST PHONE BILL (SMDR) 6.27...

  • Page 116: Individual Wakeup Activity Report

    6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT Date and time the report was printed Room number requested Time wake up activity performed Item code for activity performed Description of activity performed Details column – Time wake up call is set for Charges for wake up related service ACTIVITY TYPES: W/UP SET The time a wake up call is set for...
  • Page 117 WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME 01/23 12:22 01/23 12:25 01/24 11:51 01/25 05:30 01/25 05:31 Sunshine ITEM DESCRIPTION W/UP SET W/UP CANCL W/UP SET W/UP N/ANS W/UP ANS 01/22/98 14:35 DETAILS CHARGE...

  • Page 118: Sample Guest Phone Templates

    6.3.7 SAMSUNG SINGLE LINE TELEPHONE SAMPLE GUEST PHONE TEMPLATE Note: Custom templates for the Samsung family of phones, can be created using the software program DESI for Windows by DESI Telephones Labels, Inc. 6.30...

  • Page 119: General User Information

    PART 7. GENERAL USER INFORMATION 7.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pur- suant to Part 15 of the FCC rules.These limits are designed to provide reasonable protection against harmful inter- ference when the equipment is operated in a commercial environment.

  • Page 120: Telephone Company Interfaces

    SERVICE CENTER If trouble is experienced with the OfficeServ 7200, please contact your local SAMSUNG TELECOMMUNICATIONS AMERICA for repair or warranty information. If the trouble is causing harm to the telephone network, the tele- phone company may request that you remove the equipment from the network until the problem is resolved.

  • Page 121: Underwriters Laboratories

    FIELD REPAIRS Only technicians certified on the OfficeServ 7200 are authorized by SAMSUNG TELECOMMUNICATIONS AMERICA to perform system repairs. Certified technicians may replace modular parts of a system to repair or diagnose trou- ble. Defective modular parts can be returned to SAMSUNG TELECOMMUNICATIONS AMERICA for repair.
  • Page 122 IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF THE DEFECTIVE PRODUCT. No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may extend or modify this warranty, and no modification or extension of this warranty shall be effective...

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