Troubleshooting; Dell Technical Update Service; When To Use The Dell Diagnostics; Starting The Dell Diagnostics From Your Hard Drive - Dell XPS M2010 Owner's Manual

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Troubleshooting
Dell™ XPS™ M2010 Owner's Manual
Dell Technical Update Service
Dell Diagnostics
Dell Support Utility
Drive Problems
E-Mail, Modem, and Internet Problems
Error Messages
IEEE 1394 Device Problems
Keyboard Problems
Lockups and Software Problems
Dell Technical Update Service
The Dell™ Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be
customized for content, format, and how frequently you receive notifications.
To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in
technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell computers.
You can start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities disc.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell. See
1. Shut down the computer.
2. Connect the computer to an electrical outlet.
3. Diagnostics can be invoked one of two ways:
a. Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.
NOTE: The keyboard must be awake to recognize the keystroke. Ensure the keyboard is awake by touching the touchpad.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your
computer and try again.
b. Press and hold the <Fn> key while powering the computer on.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.
During the assessment, answer any questions that appear.
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Memory Problems
Network Problems
Media Memory Card or ExpressCard Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
Mouse Problems
Video and Display Problems
Lockups and Software Problems
Contacting Dell.
and run the Dell Diagnostics before you contact Dell for