Common Windows Problems - Samsung CLX-3160FN Service Manual

Troubleshooting
Condition
The machine does not send.
The incoming fax has blank spaces
or is of poor-quality.
Some of the words on an incoming
fax are stretched.
There are lines on the originals you
send.
The machine dials a number, but a
connection with the other fax
machine fails.
Faxes do not store in memory.
Blank areas appear at the bottom
of each page or on other pages,
with a small strip of text at the top.

7.2.8 Common Windows problems

Condition
"File in Use" message appears
during installation.
"Error Writing to LPTx" message
appears.
"General Protection Fault",
"Exception OE", "Spool32", or
"Illegal Operation" messages
appear.
"Fail To Print", "A printer timeout
error occurred." messages appear.
Service Manual
7-12
Suggested solutions
Make sure that the original is loaded in the ADF or on the scanner glass.
Sending should show up on the display.
Check the fax machine you are sending to, to see if it can receive your fax.
The fax machine sending you the fax may be faulty.
A noisy phone line can cause line errors.
Check your machine by making a copy.
The toner cartridge may be empty.
The fax machine sending you the fax had a temporary document jam.
Check your scan unit for marks and clean it.
The other fax machine may be turned off, out of paper, or cannot answer
incoming calls.
Speak with the other machine operator and ask her/him to sort out the
problem.
There may not be enough memory space to store the fax. If the display
shows the Memory Full message, delete from memory any faxes you no
longer need and then try again to store the fax.
You may have chosen the wrong paper settings in the user option setting.
For details about paper settings.
Suggested solutions
Exit all software applications. Remove all software from the StartUp Group,
then restart Windows. Reinstall the printer driver.
Ensure that the cables are connected correctly, the machine is on.
If bi-directional communication is not turned on in the driver, it will also
cause this message.
Close all other applications, reboot Windows and try printing again.
These messages may appear during printing. Just keep waiting until the
machine finishes printing. If the message appears in standby mode or after
printing has been completed, check the connection and/or whether an error
has occurred.
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