Raritan DOMINION KX II DKX2-0E-E User Manual

Raritan DOMINION KX II DKX2-0E-E User Manual

Raritan computer server user manual
Table of Contents

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Dominion KX II

User Guide

Release 2.0.5
Copyright © 2007 Raritan, Inc.
DKX2-0E-E
September 2007
255-62-4023-00

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Summary of Contents for Raritan DOMINION KX II DKX2-0E-E

  • Page 1: User Guide

    Dominion KX II User Guide Release 2.0.5 Copyright © 2007 Raritan, Inc. DKX2-0E-E September 2007 255-62-4023-00...
  • Page 2 © Copyright 2007 Raritan, Inc., CommandCenter®, Dominion®, Paragon® and the Raritan company logo are trademarks or registered trademarks of Raritan Computer, Inc. All rights reserved. Java® is a registered trademark of Sun Microsystems, Inc. Internet Explorer® is a registered trademark of Microsoft Corporation.
  • Page 3: Table Of Contents

    Contents Chapter 1 Introduction Dominion KX II Overview ... 2 Virtual Media ... 3 Product Photos... 3 Product Features... 4 Hardware ... 4 Software... 5 Terminology... 6 Package Contents ... 7 User Guide... 7 Organization of Information... 8 Related Documentation... 9 Chapter 2 Getting Started Login Information ...
  • Page 4 Step 4: Connect the Equipment ... 29 1. AC Power ... 29 2. Network Ports... 30 3. Local Access Port (local PC)... 30 4. Target Server Ports... 31 Step 5: Dominion KX II Initial Configuration... 31 Changing the Default Password ... 32 Valid Special Characters... 32 Assigning an IP Address...
  • Page 5 Discover Devices - KX Subnet ... 55 Add New Favorite ... 56 Chapter 5 Accessing Target Servers Port Access Page... 58 Connecting to a Target Server ... 59 Port Action Menu ... 60 Switching between Target Servers ... 61 Disconnecting Target Servers ... 61 Power Controlling a Target Server ...
  • Page 6 Local Drives ... 93 Conditions when Read-Write is not Available... 94 CD-ROM/DVD-ROM/ISO Images ... 94 Disconnecting Virtual Media ... 95 File Server Setup (File Server ISO Images Only)... 96 Chapter 8 User Management User Management Menu ... 98 User List... 99 Add New User ...
  • Page 7 Chapter 9 Device Management Device Management Menu ... 121 Network Settings ... 122 Network Basic Settings... 123 Network Miscellaneous Settings... 124 LAN Interface Settings ... 125 Date/Time Settings ... 128 Event Management ... 129 Event Management - Settings... 130 SNMP Configuration ... 130 Syslog Configuration ...
  • Page 8 Available Resolutions ... 179 Accessing Target Servers... 180 Server Display... 180 Hotkeys... 181 Accessing a Target Server ... 181 Returning to the KX II Local Console Interface ... 181 Local Port Administration... 182 Local Port Settings (KX II Local Console Only) ... 182 Factory Reset (KX II Local Console Only)...
  • Page 9 Computer Interface Modules (CIMs) ... 192 Remote Connection ... 193 KVM Properties ... 193 TCP and UDP Ports Used... 194 Target Server Connection Distance and Video Resolution... 195 Network Speed Settings ... 195 Appendix B Updating the LDAP Schema Returning User Group Information ... 197 From LDAP ...
  • Page 10 Contents Macintosh Keyboard ... 208 Mouse Pointer Synchronization (Fedora) ... 208 Resolving Fedora Core Focus ... 209 SUSE/VESA Video Modes... 209 CIMs ... 210 Windows 3-Button Mouse on Linux Targets... 210 Virtual Media ... 210 Dell OpTiplex and Dimension Computers ... 210 Virtual Media not Refreshed after Files Added ...
  • Page 11 Table of Figures Figure 1: Dominion KX II Configuration ... 2 Figure 2: Dominion KX2-116... 3 Figure 3: Dominion KX2-432... 4 Figure 4: Dominion KX II CIMs: D2CIM-VUSB (left); D2CIM-PWR (right) ... 4 Figure 5: Terminology and Topology... 6 Figure 6: Solaris Mouse Configuration... 24 Figure 7: Dominion KX II Connections ...
  • Page 12 Figure 61: Power Strip Connections ... 140 Figure 62: Port Page (power strips) ... 141 Figure 63: Port Page (KVM ports) ... 143 Figure 64: Port Page (Target Server Settings for D2CIM-VUSB) ... 145 Figure 65: Security Settings... 147 Figure 66: Security Settings (Strong Passwords)... 149 Figure 67: Security Settings (User Blocking) ...
  • Page 13 Table of Figures Figure 80: Reboot Confirmation... 166 Figure 81: Network Interface ... 168 Figure 82: Network Statistics (statistics)... 169 Figure 83: Network Statistics (interfaces)... 170 Figure 84: Network Statistics (route) ... 170 Figure 85: Ping Host... 171 Figure 86: Trace Route to Host... 172 Figure 87: KX Diagnostics...
  • Page 15: Chapter 1 Introduction

    Chapter 1 Introduction In This Chapter Dominion KX II Overview...2 Virtual Media ...3 Product Photos ...3 Product Features ...4 Terminology ...6 Package Contents...7 User Guide...7...
  • Page 16: Dominion Kx Ii Overview

    Dominion KX II Overview Dominion KX II Overview Dominion KX II is an enterprise-class, secure, digital KVM (Keyboard, Video, Mouse) switch that provides BIOS-level (and up) access, and control of up to 64 servers from anywhere in the world via Web browser. At the rack, Dominion KX II provides BIOS-level control of up to 64 servers and other IT devices from a single keyboard, monitor, and mouse.
  • Page 17: Virtual Media

    Virtual Media All Dominion KX II models support virtual media. The benefits of virtual media - mounting of remote drives/media on the target server to support software installation, and diagnostics - are now available in all of the Dominion KX II models.
  • Page 18: Product Features

    1U or 2U (KX2-464) rack-mountable; brackets included • Dual power supplies with failover; auto-switching power supply with power failure warning • 16, 32, or 64 (on KX2-464) server ports • Multiple user capacity (1/2/4 remote users; 1 local user) • UTP (Cat5/5e/6) server cabling •...
  • Page 19: Software

    One front and three back panel USB 2.0 ports for supported USB devices Fully concurrent with remote user access Local Graphical User Interface (GUI) for administration • Centralized access security • Integrated power control • LED indicators for dual power status, network activity, and remote user status •...
  • Page 20: Terminology

    Dominion KX II to control target servers locally (directly at the rack, not through the network). Dongles that connect to each target server and Raritan power strip. Available for all of the supported Operating Systems. Refer to Supported CIMs for information about the CIMs supported by Dominion KX II.
  • Page 21: Package Contents

    Package Contents Each Dominion KX II ships as a fully-configured stand-alone product in a standard 1U (2U for KX2-464) 19" rackmount chassis. Each Dominion KX II unit ships with the following contents: Dominion KX II Unit Dominion KX II Quick Installation and Setup Guide Raritan User Manuals CD-ROM Rackmount Kit...
  • Page 22: Organization Of Information

    • Chapter 5, Accessing Target Servers. Access, control, and switching between target servers • Chapter 6, Virtual KVM Client. Target server control, mouse pointer synchronization, keyboard macros, and video settings • Chapter 7, Virtual Media. Virtual media configuration and access •...
  • Page 23: Related Documentation

    • Appendix D, FAQs. General questions, remote access, universal virtual media, Ethernet and IP networking, servers, installation, local port, power control, scalability, Computer Interface Modules (CIMs), security, manageability, miscellaneous, and troubleshooting Related Documentation For more information about the Raritan Multi-Platform Client (MPC), refer to the Raritan Multi-Platform Client (MPC) and Raritan Remote Client (RRC) User Guide.
  • Page 24: Chapter 2 Getting Started

    Chapter 2 Getting Started In This Chapter Login Information...10 Default IP Address ...10 Supported Operating Systems (Clients) ...10 Supported Browsers ...11 Supported Operating Systems and CIMs (Target Servers)...12 D2CIM-USB G2 Note ...13 Login Information • The default Dominion KX II login user name is admin and the default password is raritan.
  • Page 25: Supported Browsers

    • Safari 2.0 Chapter 2: Getting Started Yes; Locally held ISO image, Remote File Server mounting directly from KX Yes; Locally held ISO image, Remote File Server mounting directly from KX Yes; Locally held ISO image, Remote File Server mounting directly from KX Yes;...
  • Page 26: Supported Operating Systems And Cims (Target Servers)

    In addition to the new Dominion KX II D2CIMs, most Paragon® and Dominion KX I CIMs are supported. The following table displays the supported target server operating systems, CIMs, virtual media, and mouse modes: Note: D2CIM-VUSB is not supported on Sun (Solaris) targets.
  • Page 27: D2Cim-Usb G2 Note

    Sun USB target servers. A new switch position takes effect only after the CIM is power-cycled. To power- cycle the CIM, remove the USB connector from the target server and plug it back in a few seconds later. D2CIM-USB G2 Note Note: The DCIM-USB G2 provides a small slide switch on the back of the CIM.
  • Page 28: Chapter 3 Installation And Configuration

    Chapter 3 Installation and Configuration In This Chapter Overview...14 Step 1: Configure Target Servers ...15 Step 2 (Optional): Configure Keyboard Language...27 Step 3: Configure Network Firewall Settings ...28 Step 4: Connect the Equipment...29 Step 5: Dominion KX II Initial Configuration ...31 Remote Authentication ...36 Users, Groups, and Access Permissions ...38 Overview...
  • Page 29: Step 1: Configure Target Servers

    Perform OS-specific mouse and video configuration. Supported Video Resolutions Ensure that each target server's video resolution and refresh rate are supported by Dominion KX II and that the signal is non-interlaced. Video resolution and cable length are important factors in the ability to obtain mouse synchronization.
  • Page 30: Desktop Background

    Raritan User Manuals & Quick Setup Guides CD ROM included with your Dominion KX II shipment. Operating System Mouse and Video Settings This section provides video mode and mouse information specific to the Operating System in use on the target server. 1024x768 @72 Hz 1280x1024 @75 Hz 1024x768 @75 Hz...
  • Page 31: Windows Xp / Windows 2003 Settings

    Note: For target servers running Windows 2000 or XP, you may wish to create a user name that will be used only for remote connections through Dominion KX II. This will enable you to keep the target server's slow mouse pointer motion/acceleration settings exclusive to the Dominion KX II connection.
  • Page 32: Windows 2000 Settings

    Step 1: Configure Target Servers Windows 2000 Settings To configure target servers running Microsoft Windows 2000: 1. Configure the mouse settings: a. Select Start > Control Panel > Mouse. b. Open the Motion tab. 2. Disable transition effects: a. Select the Display option from Control Panel. b.
  • Page 33: Linux Settings (Red Hat 9)

    Chapter 3: Installation and Configuration Open the Advanced tab. d. Click the Settings button in the Performance group. The Performance Options dialog opens. Under Custom options, clear the following checkboxes: Animation options: Animate controls and elements inside windows Animate windows when minimizing and maximizing Fade options: Fade or slide menus into view...
  • Page 34 Dominion KX II at a standard VESA resolution and refresh rate. 3. Each Linux target server should also be set so the blanking times are within +/- 40% of VESA standard values: Go to the Xfree86 Configuration file XF86Config...
  • Page 35: Linux Settings (Red Hat 4)

    Note for Red Hat 9 Target Servers If you are running Red Hat 9 on the target server using a USB CIM, and are experiencing problems with the keyboard and/or mouse, there is an additional configuration setting you can try.
  • Page 36: Suse Linux 10.1 Settings

    From the Settings tab, select a Resolution supported by Dominion KX II. Click OK. Note: If you change video resolution, you must logout of the target server and log back in for the video settings to take effect. SUSE Linux 10.1 Settings Note: Do not attempt to synchronize the mouse at the SUSE login prompt.
  • Page 37: Make Linux Settings Permanent

    Chapter 3: Installation and Configuration Make Linux Settings Permanent Note: These steps may vary slightly depending on the specific version of Linux in use. To make your settings permanent in Linux (prompt): 1. Select Main Menu > Preferences > More Preferences > Sessions. The Sessions dialog opens.
  • Page 38: Figure 6: Solaris Mouse Configuration

    VGA output: 1. Issue the Stop+A command to drop to bootprom mode. 2. Issue the following command to change the output resolution: setenv output-device screen:r1024x768x70 3. Issue the “boot” command to reboot the server. Vertical Refresh Rate Aspect Ratio...
  • Page 39 You can also contact your Raritan representative to purchase a video output adapter: If you Have: Sun 13W3 with composite sync output Sun HD15 with composite sync output Sun HD15 with separate sync output Note: Some of the standard Sun background screens may not center precisely on certain Sun servers, with dark borders.
  • Page 40: Ibm Aix 5.3 Settings

    Step 1: Configure Target Servers To change POST resolution: 1. # eeprom output-device=screen:r1024x768x75 2. Logout or restart computer. Video Settings (GUI) The GUI resolution can be checked and set using different commands depending on the video card in use. Please Note that 1024x768x75 is used as an example here;...
  • Page 41: Make Unix Settings Permanent

    6. Select a resolution and refresh rate supported by the Dominion KX II. Please refer to Supported Video Resolutions for more information. Note: If you change video resolution, you must logout of the target server and log back in for the video settings to take effect.
  • Page 42: Change The Keyboard Layout Code (Sun Targets)

    DEL key on your keyboard. The Caps Lock LED starts to blink, indicating that the CIM is in Layout Code Change mode. The text window displays: Raritan Computer, Inc. Current keyboard layout code = 22h (US5 UNIX). 3. Type the layout code desired (for example, 31 for the Japanese keyboard).
  • Page 43: Step 4: Connect The Equipment

    Step 4: Connect the Equipment Connect the Dominion KX II to the power supply, network, local PC, and target servers. The numbers in the diagram correspond to the sections describing the connection. Figure 7: Dominion KX II Connections 1. AC Power To connect the power supply: 1.
  • Page 44: Network Ports

    The local port provides the KX II Local Console graphical user interface for administration and target server access. To connect the local port: Attach a multi-sync VGA monitor, mouse, and keyboard to the respective Local User ports (using either a PS/2 or USB keyboard and mouse).
  • Page 45: Target Server Ports

    Ensure that your target server's video has already been configured to a supported resolution and refresh rate. For Sun servers, also ensure that your target server's video card has been set to output standard VGA (H-and-V sync) and not composite sync.
  • Page 46: Changing The Default Password

    Step 5: Dominion KX II Initial Configuration Changing the Default Password The Dominion KX II ships with a default password. The first time you start the Dominion KX II you are required to change that password. To change the default password: 1.
  • Page 47: Assigning An Ip Address

    Chapter 3: Installation and Configuration Right parenthesis Asterisk Plus sign Comma Dash Period Forward slash < Less than sign Assigning an IP Address These procedures describe how to assign an IP Address using the Network Settings page. For complete information about all of the fields and the operation of this page, refer to Network Settings (on page 122).
  • Page 48: Naming Target Servers

    Naming Target Servers To name the target servers: 1. Connect all of the target servers if you have not already done so (as described in Step 3: Connect the Equipment, Target Server Ports (see "4. Target Server Ports" on page 31)).
  • Page 49: Specifying Power Supply Auto-Detection

    2. Using the KX II Local Console, select Device Settings > Port Configuration. The Port Configuration page opens: Figure 9: Port Configuration 3. Click on the Port Name of the target server you want to rename. The Port Page (see "Associate Target Servers to Outlets (Port Page)" on page 143) opens.
  • Page 50: Note To Cc-Sg Users

    Note on Microsoft Active Directory Microsoft Active Directory uses the LDAP protocol natively, and can function as an LDAP server and authentication source for Dominion KX II. If it has the IAS (Internet Authorization Server) component, a Microsoft Active Directory server can also serve as a RADIUS...
  • Page 51: Authentication Vs. Authorization

    The user's assigned privileges determine what type of access is allowed. This is called authorization. When Dominion KX II is configured for remote authentication, the external authentication server is used primarily for the purposes of authentication, not authorization. The flow diagram illustrates this process:...
  • Page 52: Users, Groups, And Access Permissions

    Note the importance of the group to which a given user belongs, as well as the need to configure the group named, “Unknown”. If the external authentication server returns a group name that is not recognized by the Dominion KX II, that user's permissions are determined by the permanent group named “Unknown”.
  • Page 53: Relationship Between Users And Groups

    You may also choose not to associate specific users with groups. In this case, you can classify the user as “Individual.” Upon successful authentication, the device uses Group information to determine the user's permissions - which server ports are accessible, whether rebooting the unit is allowed, and other features.
  • Page 54: Chapter 4 Connecting To The Dominion Kx

    These include the KX II Local Console, the KX II Remote Console, and the Multi-Platform Client (MPC). The following table identifies these interfaces and their use for target server access and administration locally and remotely: User Interface KX II Local Console...
  • Page 55: Kx Ii Local Console: Kx Ii Devices

    KX II Local Console: KX II Devices When you are located at the server rack, Dominion KX II provides standard KVM switching and administration via the KX II Local Console. The KX II Local Console provides a direct KVM (analog) connection to your connected servers;...
  • Page 56: Dominion Kx Ii Remote Console: Dominion Kx Ii Devices

    Dominion KX II and to remotely administer the Dominion KX II. The Dominion KX II Remote Console provides a digital connection to your connected target servers. Whenever you access a target server using the Dominion KX II Remote Console, a Virtual KVM Client window is opened.
  • Page 57: Multi-Platform Client (Mpc): Kx I And Dominion Kx Ii Devices

    Multi-Platform Client (MPC): KX I and Dominion KX II Devices The Raritan Multi-Platform Client (MPC) is a graphical interface that allows you to remotely access the target devices connected to Dominion units. MPC can be installed for standalone use or accessed through a Web browser.
  • Page 58: Raritan Remote Client (Rrc): Kx I Devices Only

    Raritan Remote Client (RRC): KX I Devices Only Raritan Remote Client (RRC): KX I Devices Only Raritan Remote Client (RRC) is a graphical user interface providing remote access to the target devices. Note: RRC cannot be used with the Dominion KX II; use MPC instead. Language Support The Dominion KX II provides keyboard support for the following languages: US English, UK English, Traditional Chinese, Simplified...
  • Page 59: Launching The Dominion Kx Ii

    IP Address that you assigned to your Dominion KX II unit. You can also use https, the DNS name of the Dominion KX II assigned by the administrator (provided that a DNS server has been configured), or just simply type the IP Address in the browser (Dominion KX II always redirects the IP Address from HTTP to HTTPS.) The Login...
  • Page 60: Dominion Kx Ii Console Layout

    Both the Dominion KX II Remote Console and the Dominion KX II Local Console interfaces provide an HTML (Web-like) interface for configuration and administration, as well as target server list and selection. The options are organized into various tabs. After successful login, the Port Access page opens listing all ports along with their status and availability.
  • Page 61: Logging Out

    Chapter 4: Connecting to the Dominion KX II To scroll through pages longer than the screen: • Use Page Up and Page Down keys on your keyboard, or • Use the scroll bar on the right For more information about navigation and selection in the Raritan Multi-Platform Client (MPC), refer to the Raritan Multi-Platform Client (MPC) and Raritan Remote Client (RRC) User Guide.
  • Page 62 In addition to being identified in the menu tree above, menu option variations between the Dominion KX II Local Console and the Dominion KX II Remote Console are identified in the following table: Option Virtual Media File Server Setup Backup/Restore Firmware Upgrade KX Diagnostics Manage Favorites...
  • Page 63: Managing Favorites

    Managing Favorites A Favorites feature is provided so you can organize and quickly access the devices you use frequently. The Favorite Devices section is located in the lower left side (sidebar) of the Port Access page and provides the ability to: •...
  • Page 64: Manage Favorites Menu

    Managing Favorites To access a favorite Dominion KX II device: Click the device name for that device (listed beneath Favorite Devices). A new browser opens to that device. To toggle the Favorite Devices list display between name and IP Address: To display Favorites by IP Address: Click the Display by IP button.
  • Page 65: Favorites List

    Chapter 4: Connecting to the Dominion KX II Favorites List From the Favorites List page, you can add, edit, and delete devices from your list of Favorites. To open the Favorites List page: Select Manage > Favorites List. The Favorites List page opens: Figure 15: Favorites List To add a Favorite: Click the Add button.
  • Page 66: Figure 16: Edit (Favorite Information)

    Managing Favorites 2. Click the Edit button. The Edit page opens: Figure 16: Edit (Favorite Information) 3. Update the fields as necessary: Description. Type something meaningful. IP Address. Type the IP Address of the Dominion KX II unit. Port. Change the discovery Port (if necessary). 4.
  • Page 67: Discover Devices - Local Subnet

    Chapter 4: Connecting to the Dominion KX II Discover Devices - Local Subnet This option discovers the devices on your local subnet (that is, the subnet where the Dominion KX II Remote Console is running); access these devices directly from this page, or add them to your list of favorites. Figure 17: Discover Devices - Local Subnet...
  • Page 68 Managing Favorites To discover devices on the local subnet: 1. Select Favorites > Discover Devices - Local Subnet. The Discover Devices - Local Subnet page opens. 2. Select the appropriate discovery port (refer to Network Miscellaneous Settings (on page 124) for information about the discovery port): •...
  • Page 69: Discover Devices - Kx Subnet

    Chapter 4: Connecting to the Dominion KX II Discover Devices - KX Subnet This option discovers the devices on the KX device subnet (that is, the subnet of the Dominion KX II device IP address itself); access these devices directly from this page, or add them to your list of favorites. This feature allows multiple Dominion KX II units to interoperate and scale automatically.
  • Page 70: Add New Favorite

    Managing Favorites Tip: Use the Select All and Deselect All buttons to quickly select all (or deselect all) devices in the Dominion KX II device subnet. To access a discovered device: Click the device name or IP Address for that device. A new browser opens to that device.
  • Page 71: Chapter 5 Accessing Target Servers

    Chapter 5 Accessing Target Servers In This Chapter Port Access Page ...58 Connecting to a Target Server...59 Port Action Menu ...60 Switching between Target Servers ...61 Disconnecting Target Servers...61 Power Controlling a Target Server...62...
  • Page 72: Port Access Page

    Dominion KX II unit; they are connected to the Dominion KX II ports at the back of the unit. Note: For each connection to a target server, a new Virtual KVM Client window is opened. To use the Port Access page: 1.
  • Page 73: Connecting To A Target Server

    Availability. The Availability can be Idle, Connected, Busy, or Unavailable. 2. Click the Port Name of the target server you want to access. The Port Action Menu is displayed. Refer to Port Action Menu (on page 60) for more information about the menu options available.
  • Page 74: Port Action Menu

    Action menu is displayed. Please note that only options available for the selected port are listed in the Port Action menu: Connect. Creates a new connection to the target server. For the KX II Remote Console, a new Virtual KVM Client (on page 64) window is opened.
  • Page 75: Switching Between Target Servers

    Switching between Target Servers With the Dominion KX II, you can access several target servers. Dominion KX II provides the ability to switch from one target server to another. Note: This feature is available in the Dominion KX II Remote Console only.
  • Page 76: Power Controlling A Target Server

    1. From the KX II Remote Console, click the Port Access tab to open it. The Port Access page opens. 2. Click the Port Name of the appropriate target server. The Port Action Menu is displayed. Figure 22: Port Action Menu (power options) 3.
  • Page 77: Power Off A Target Server

    1. From the KX II Remote Console, click the Port Access tab to open it. The Port Access page opens. 2. Click the Port Name of the appropriate target server. The Port Action Menu is displayed. 3. Select Power Off.
  • Page 78: Chapter 6 Virtual Kvm Client

    Chapter 6 Virtual KVM Client In This Chapter Overview...65 Options...66 Mouse Pointer Synchronization...67 Connection Menu ...69 Keyboard Menu ...73 Video Menu ...77 Mouse Menu...81 Virtual Media ...84 Tools Menu ...84 View Menu ...85 Help Menu...86...
  • Page 79: Overview

    Overview Whenever you access a target server using the KX II Remote Console, a Virtual KVM Client window is opened. There is one Virtual KVM Client for each target server connected to; these windows can be accessed via the Windows Taskbar.
  • Page 80: Options

    The following diagram represents all of the menu options available in the Virtual KVM Client. Figure 24: Virtual KVM Client Menu Tree Toolbar Button Real-time information on connection parameters, target server window size, concurrent connections, Caps Lock indicator, and Num Lock indicator. Description Properties Video settings Calibrate color...
  • Page 81: Mouse Pointer Synchronization

    Mouse Pointer Synchronization When remotely viewing a target server that uses a mouse, you will see two mouse pointers: one belonging to your remote client workstation and the other belonging to the target server. When the mouse pointer lies within the Virtual KVM Client target server window, mouse movements and clicks are directly transmitted to the connected target server.
  • Page 82: Mouse Synchronization Tips

    2. Verify that the cable length is within the specified limits for the selected video resolution. Please refer to Target Server Connection Distance and Video Resolution (on page 195) for more information.
  • Page 83: Connection Menu

    Connection Menu Properties Dialog The Dominion KX II dynamic video compression algorithms maintain KVM console usability under varying bandwidth constraints. Dominion KX II units optimize KVM output not only for LAN use, but also for WAN and dialup use. These units can also control color depth and limit video output, offering an optimal balance between video quality and system responsiveness for any bandwidth.
  • Page 84 24 Kb (Slow Modem) Please note that these settings are an optimization for specific conditions rather than an exact speed. The client and server always attempt to deliver video as quickly as possible on the network regardless of the current network speed and encoding setting. But the system will be most responsive when the settings match the real world environment.
  • Page 85: Connection Info

    To cancel without saving changes: Click Cancel. Connection Info To obtain information about your Virtual KVM Client connection: Select Connection > Connection Info. The Connection Info window opens: Figure 27: Connection Info Chapter 6: Virtual KVM Client...
  • Page 86: Exit

    Connection Menu The following information is displayed about the current connection: • Device Name. The name of the Dominion KX II device. • IP Address. The IP Address of the Dominion KX II device. • Port. The KVM Communication TCP/IP Port used to access the target device.
  • Page 87: Keyboard Menu

    Due to its frequent use, a Ctrl+Alt+Delete macro has been pre- programmed into the Virtual KVM Client. This key sequence is sent to the target server to which you are currently connected. In contrast, if you were to physically press the...
  • Page 88: Creating A Keyboard Macro

    Keyboard Menu Creating a Keyboard Macro To create a keyboard macro (add a macro): 1. Select Keyboard > Keyboard Macros. The Keyboard Macros window opens: Figure 28: Keyboard Macros 2. Click Add. The Add Keyboard Macro window opens: Figure 29: Add Keyboard Macro 3.
  • Page 89: Figure 30: Keyboard Macro Example

    b. Click the Press Key button after each selection. As each key is selected, it displays in the Keys to Release field. In this example, select two keys: the Windows key and the letter D key. 5. In the Keys to Release field: a.
  • Page 90: Running A Keyboard Macro

    Keyboard Menu To cancel without saving changes: Click Cancel. To clear all fields and start over: Click the Clear button. Running a Keyboard Macro Once you have created a keyboard macro, execute it by clicking on its name in the Keyboard menu. To execute a macro (using this example): Select Keyboard >...
  • Page 91: Video Menu

    • The Refresh Screen option forces a refresh of the video screen • The Auto-sense Video Settings option automatically detects the target server's video settings • The Calibrate Color option calibrates the video to enhance the colors being displayed In addition, you can manually adjust the settings using the Video Settings option.
  • Page 92: Calibrate Color

    Note: The Calibrate Color option applies to the current connection only. To calibrate the color: 1. Open a remote KVM connection to any target server running a graphical user interface. 2. Select Video > Calibrate Color (or click the Calibrate Color button).
  • Page 93: Figure 32: Video Settings

    Lower settings transmit most pixel changes. Setting this threshold too low can result in higher bandwidth use. Brightness: Use this setting to adjust the brightness of the target server display. Chapter 6: Virtual KVM Client...
  • Page 94 If the video image looks extremely blurry or unfocused, the settings for clock and phase can be adjusted until a better image appears on the active target server. Warning: Please exercise caution when changing the Clock and Phase settings; doing so may result in lost or distorted video and you may not be able to return to the previous state.
  • Page 95: Mouse Menu

    To cancel with saving your changes: Click Cancel. Mouse Menu When controlling a target server, the KX II Remote Console displays two mouse cursors: one belonging to your client workstation and the other belonging to the target server. You can operate in either single mouse mode or dual mouse mode.
  • Page 96: Single Mouse Cursor

    Single Mouse Cursor Single Mouse Cursor enters single mouse mode, in which only the target server mouse cursor is shown; the local PC mouse pointer no longer appears on-screen. While in single mouse mode, the Synchronize Mouse option is not available (there is no need to synchronize a single mouse cursor).
  • Page 97: Standard

    This is the standard mouse synchronization algorithm using relative mouse positions. Standard mouse mode requires that acceleration is disabled and other mouse parameters are set correctly in order for the client and server mouse to stay synchronized. Standard mouse mode is the default. To enter standard mouse mode: Select Mouse >...
  • Page 98: Virtual Media

    Virtual Media Virtual Media Refer to the chapter on Virtual Media (on page 87) for complete information about setting up and using virtual media. Tools Menu Options From the Tools menu, you can specify certain options for use with the Virtual KVM Client: synchronize mouse when in dual mouse mode, enable logging, keyboard type, and the exit target screen resolution mode hotkey.
  • Page 99: View Menu

    This feature increases or reduces the size of the target video to fit the Virtual KVM Client window size, and maintains the aspect ratio so that you see the entire target server desktop without using the scroll bar.
  • Page 100: Help Menu

    Help Menu To exit target screen resolution mode: Press the hotkey configured in the Tools Options dialog. The default is Ctrl+Alt+M. Note to CC-SG Users: Target Screen Resolution is disabled; full screen mode is available only when the Dominion KX II device is not under CC-SG management.
  • Page 101: Chapter 7 Virtual Media

    Chapter 7 Virtual Media In This Chapter Overview...88 Prerequisites for Using Virtual Media ...90 Using Virtual Media ...91 Opening a KVM Session ...92 Connecting to Virtual Media...93 Disconnecting Virtual Media ...95 File Server Setup (File Server ISO Images Only) ...96...
  • Page 102: Overview

    The target server can then read from and write to that media as if it were physically connected to the target server itself. Virtual media can include internal and USB- mounted CD and DVD drives, USB mass storage devices, PC hard drives, and ISO images (disk images).
  • Page 103: Figure 35: Virtual Media Connection

    Chapter 7: Virtual Media Figure 35: Virtual Media Connection...
  • Page 104: Prerequisites For Using Virtual Media

    Internet Explorer as an administrator. To do this, click on the Start Menu, locate IE, right click it and select Run as Administrator. • USB 2.0 ports are both faster and preferred. Target Server • Target servers must support USB connected drives. •...
  • Page 105: Using Virtual Media

    To use virtual media: 1. Connect/attach the media to the client or network file server that you want to access from the target server. This need not be the first step, but it must be done prior to attempting to access this media.
  • Page 106: Opening A Kvm Session

    2. Connect to the target server from the Port Access page: a. Click the Port Name for the appropriate server. b. Select the Connect option from the Port Action Menu. The target server opens in a Virtual KVM Client (on page 64) window.
  • Page 107: Connecting To Virtual Media

    (e.g., the local C drive) has been redirected to them. If this occurs, close the Dominion KX II Remote Console and reconnect before redirecting another virtual media device. If other users are connected to the same target server, they must also close their connections to the target server.
  • Page 108: Conditions When Read-Write Is Not Available

    Connecting to Virtual Media 4. Click Connect. The media will be mounted on the target server virtually. You can access the media just like any other drive Conditions when Read-Write is not Available Virtual media read-write is not available in the following situations: •...
  • Page 109: Disconnecting Virtual Media

    File Server Setup page. Only items you configured using the Dominion KX II File Server Setup page will be in the drop-down list. File Server Username. Username required for access to the file server.
  • Page 110: File Server Setup (File Server Iso Images Only)

    File Server Setup (File Server ISO Images Only) File Server Setup (File Server ISO Images Only) Note: This feature is only required when using virtual media to access file server ISO images. Use the Dominion KX II Remote Console File Server Setup page to designate the files server(s) and image paths that you want to access using Dominion KX II Virtual Media.
  • Page 111 3. Check the Selected checkbox for all media that you want accessible as virtual media. 4. Click Save. All media specified here will now be available for selection in the Map Virtual Media CD/ISO Image dialog. To cancel without saving: Click Cancel.
  • Page 112: Chapter 8 User Management

    Chapter 8 User Management In This Chapter User Management Menu ...98 User List ...99 Add New User ...100 User Group List...102 Add New User Group...103 Change Password ...111 Authentication Settings...112 User Management Menu The User Management menu is organized as follows: User List, Add New User, User Group List, Add New User Group, Change Password, and Authentication Settings.
  • Page 113: User List

    User List The User List page displays a list of all users including their Username, Full Name, and User Group. The list can be sorted on any of the columns by clicking on the column name. From the User List page, you can also add, modify, or delete users.
  • Page 114: Add New User

    Add New User Add New User It is a good idea to define user groups before creating Dominion KX II users, because when you add a user, you must assign that user to an existing user group. From the User page, you can add new users, modify user information, and reactivate users that have been deactivated.
  • Page 115: Modify Existing User

    5. Select the group from the User Group drop-down list. The list contains all groups you have created in addition to the system- supplied default groups (<Unknown> (default setting), Admin, Individual Group). If you do not want to associate this user with an existing User Group, select Individual Group from the drop-down list.
  • Page 116: User Group List

    User Group List User Group List User groups are used with local and remote authentication (via RADIUS or LDAP). It is a good idea to define user groups before creating individual users, because when you add a user, you must assign that user to an existing user group.
  • Page 117: Add New User Group

    To delete a user group: Important: Before deleting a group, ensure that no users are assigned to it, or those users will also be deleted. Tip: To determine the users belonging to a particular group, sort the User List by User Group. 1.
  • Page 118: Figure 43: Group Page

    Add New User Group Click the Add button from the User Group List page Figure 43: Group Page...
  • Page 119: Setting Permissions

    Refer to Setting Permissions (on page 105) for more information. 4. Set the Port Permissions. Specify the server ports that can be accessed by users belonging to this group (and the type of access). Refer to Setting Port Permissions (on page 106) for more information.
  • Page 120: Setting Port Permissions

    User Management Setting Port Permissions For each server port, you can specify the type of access, the type of access to the virtual media, and the power control. Please note that the default setting for all permissions is disabled. Access...
  • Page 121: Figure 44: Group-Based Ip Access Control List

    This feature limits access to the Dominion KX II device by users in the selected group to specific IP addresses. This feature applies only to users belonging to a specific group, unlike the IP Access Control List feature which applies to all access attempts to the device, is processed first, and takes priority.
  • Page 122: Figure 45: Ip Acl Example

    Add New User Group To replace a rule: 1. Specify the Rule # you want to replace. 2. Populate the Starting IP and Ending IP fields. 3. Select the Action from the drop-down list. 4. Click Replace. Your new rule replaces the original rule with the same Rule #.
  • Page 123: Modify Existing User Group

    Modify Existing User Group Note: All permissions are enabled (and cannot be changed) for the Admin group. To modify an existing user group: 1. From the Group page, change the appropriate fields and set the appropriate permissions. Figure 46: Modify Group Chapter 8: User Management...
  • Page 124: Set Permissions For Individual Group

    Refer to Setting Permissions (on page 105) for more information. 3. Set the Port Permissions. Specify the server ports that can be accessed by users belonging to this group (and the type of access). Refer to Setting Port Permissions (on page 106) for more information.
  • Page 125: Change Password

    Change Password To change your password: 1. Select User Management > Change Password. The Change Password page opens: Figure 47: Change Password 2. Type your current password in the Old Password field. 3. Type a new password in the New Password field; retype the new password in the Confirm New Password field.
  • Page 126: Authentication Settings

    Authentication Settings Authentication Settings From the Authentication Settings page you can configure the type of authentication used for access to your Dominion KX II. Refer to Authentication vs. Authorization for more information about how authentication and authorization operate and differ. Note: Even if you select remote authentication (LDAP or RADIUS), local authentication is still used.
  • Page 127: Figure 48: Authentication Settings

    Figure 48: Authentication Settings 2. Select the option for the authentication protocol you want to use (Local Authentication, LDAP, or RADIUS). Selecting the LDAP option enables the remaining LDAP fields; selecting the RADIUS option enables the remaining RADIUS fields. 3. If you selected Local Authentication, proceed to step 6. 4.
  • Page 128 Authentication Settings 5. If you selected RADIUS, read the section entitled Implementing RADIUS Remote Authentication (on page 118) for information about completing the fields in the RADIUS section of the Authentication Settings page. 6. When finished, click OK to save. To cancel without saving changes: Click Cancel.
  • Page 129: Implementing Ldap Remote Authentication

    Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and modifying directory services running over TCP/IP. A client starts an LDAP session by connecting to an LDAP server (the default TCP port is 389). The client then sends operation requests to the server, and the server sends responses in turn.
  • Page 130 Authentication Settings 2. (Optional) Type the IP Address or DNS name of your backup LDAP server in the Secondary LDAP Server field. When the Enable Secure LDAP option is checked, the DNS name must be used. Please note that the remaining fields share the same settings with the Primary LDAP Server field.
  • Page 131: Returning User Group Information From Active Directory Server

    2. On your Active Directory server, create new groups with the same group names as in the previous step. 3. On your AD server, assign the Dominion KX II users to the groups created in step 2. 4. From the Dominion KX II, enable and configure your AD server properly.
  • Page 132: Implementing Radius Remote Authentication

    2. Type the server secret used for authentication (in the Shared Secret fields). The shared secret is a character string that must be known by both the Dominion KX II and the RADIUS server to allow them to communicate securely. It is essentially a password.
  • Page 133: Returning User Group Information Via Radius

    Your remote RADIUS server can provide these user group names by returning an attribute, implemented as a RADIUS FILTER-ID. The FILTER-ID should be formatted as follows:...
  • Page 134: Radius Communication Exchange Specifications

    Authentication Settings RADIUS Communication Exchange Specifications The Dominion KX II unit sends the following RADIUS attributes to your RADIUS server: Attribute Login Access-Request (1) NAS-Port-Type (61) NAS-IP-Address (4) User-Name (1) Acct-Session-ID (44) User-Password(2): Accounting-Request(4) Acct-Status (40) NAS-Port-Type (61) NAS-Port (5)
  • Page 135: Chapter 9 Device Management

    Chapter 9 Device Management In This Chapter Device Management Menu ...121 Network Settings ...122 Date/Time Settings...128 Event Management...129 Power Supply Setup Page...136 Port Configuration Page ...138 Power Control ...140 Device Management Menu The Device Settings menu is organized as follows: Network, Date/Time, Event Management (Settings and Destinations), Power Supply Setup, Port Configuration, and Local Port Settings (Dominion KX II Local Console only).
  • Page 136: Network Settings

    IP Address to change frequently. This option allows you to set the network parameters. • DHCP. The IP Address is automatically assigned by a DHCP server. To change the network configuration: 1. Select Device Settings > Network. The Network Settings page opens.
  • Page 137: Network Basic Settings

    2. Update the Network Basic Settings. Refer to Network Basic Settings (on page 123) for more information about each of the fields. 3. Update the Network Miscellaneous Settings. Refer to Network Miscellaneous Settings (on page 124) for more information about each of the fields.
  • Page 138: Network Miscellaneous Settings

    Server used to translate names into IP Addresses. Secondary DNS Server IP Address. The secondary Domain Name Server used to translate names into IP Addresses (if one is used). If DHCP is used, enter the Preferred host name (DHCP only).
  • Page 139: Lan Interface Settings

    • Discovery Port. Dominion KX II discovery occurs over a single, configurable TCP Port. The default is Port 5000, but you can configure it to use any TCP port except 80 and 443. To access the Dominion KX II unit from beyond a firewall, your firewall settings must enable two-way communication through the default port 5000 or a non-default port configured here.
  • Page 140 Network Settings 100 Mbps/Full 1000 Mbps/Full Half-duplex provides for communication in both directions, but only one direction at a time (not simultaneously). Full-duplex allows communication in both directions simultaneously. Note: Occasionally there are problems running at 10 Mbps in either half or full duplex.
  • Page 141 • Set System ACL. Click this button to set a global-level Access Control List for your Dominion KX II by ensuring that your device does not respond to packets being sent from disallowed IP addresses. The IP Access Control (on page 153) page opens. Note: These ACL values are global, affecting the Dominion KX II unit as a whole.
  • Page 142: Date/Time Settings

    3. Select the method you would like to use to set the date and time: User Specified Time. Select this option to input the date and time manually. Synchronize with NTP Server. Select this option to synchronize the date and time with the Network Time Protocol (NTP) Server.
  • Page 143: Event Management

    Enter the Time in hh:mm format (using a 24-hour clock). 5. For the Synchronize with NTP Server option: a. Enter the IP address of the Primary Time server. b. (Optional) Enter the IP address of the Secondary Time server. 6. Click OK. Event Management...
  • Page 144: Event Management - Settings

    Event Management Event Management - Settings SNMP Configuration Simple Network Management Protocol (SNMP) is a protocol governing network management and the monitoring of network devices and their functions. Dominion KX II offers SNMP Agent support through Event Management. Refer to SNMP Agent Configuration (on page 133) and SNMP Trap Configuration (on page 133) for more information about SNMP Agents and Traps.
  • Page 145: Syslog Configuration

    To configure the Syslog (enable Syslog forwarding): 1. Check the Enable Syslog Forwarding option to log the device's messages to a remote Syslog server. 2. Type the IP Address of your Syslog server in the IP Address field. 3. Click OK. To cancel without saving changes: Click Cancel.
  • Page 146: Event Management - Destinations

    Event Management Event Management - Destinations System events, if enabled, can generate SNMP notification events (traps), or can be logged to Syslog or Audit Log. Use the Event Management - Destinations page to select which system events to track and where to send this information.
  • Page 147: Snmp Agent Configuration

    2. Check the checkboxes for those Event line items you want to enable or disable, and where you want to send the information. Tip: Enable or disable entire Categories by checking or clearing the Category line checkboxes, respectively. 3. Click OK. To cancel without saving changes: Click Cancel.
  • Page 148 Event Management Trap Name deviceUpgradeStarted ethernetFailover factoryReset firmwareFileDiscarded firmwareUpdateFailed firmwareValidationFailed groupAdded groupDeleted groupModified ipConflictDetected ipConflictResolved networkFailure networkParameterChanged passwordSettingsChanged portConnect portConnectionDenied portDisconnect portStatusChange powerNotification powerOutletNotification rebootCompleted rebootStarted securityViolation Description The Dominion KX II has begun update via an RFP file. An Ethernet failover was detected and restored on a new Ethernet interface.
  • Page 149 Trap Name Description startCCManagement The device has been put under CommandCenter Management. stopCCManagement The device has been removed from CommandCenter Management. userAdded A user has been added to the system. userAuthenticationFailure A user attempted to log in without a correct username and/or password.
  • Page 150: Power Supply Setup Page

    Power Supply Setup Page Power Supply Setup Page The Dominion KX II provides dual power supplies, and can automatically detect and provide notification regarding the status of these power supplies. Use the Power Supply Setup page to specify whether you are using one or both of the power supplies. Proper configuration ensures that the Dominion KX II sends the appropriate notifications should a power supply fail.
  • Page 151 Note: If either of these checkboxes is checked and power input is not actually connected, the power LED at the front of the unit displays red. To turn off the automatic detection: Clear the checkbox for the appropriate power supply. To reset to factory defaults: Click the Reset To Defaults button.
  • Page 152: Port Configuration Page

    Port Configuration Page Port Configuration Page The Port Configuration page displays a list of the Dominion KX II ports. Ports connected to target servers or power strips are displayed in blue and can be edited. For ports with no CIM connected or with a blank CIM name, a default port name of Dominion-KX2_Port# is assigned, where Port# is the number of the Dominion KX II physical port.
  • Page 153 Note: Do not use apostrophes for the Port (CIM) Name. Port Type. The type of CIM connected to the port: Port Type Description DCIM Dominion CIM Not Available No CIM connected PCIM Paragon CIM PowerStrip Power CIM Virtual Media CIM (D2CIM-VUSB) 2.
  • Page 154: Power Control

    Dominion KX II using a straight through Cat 5 cable. 3. Attach an AC power cord to the target server and an available power strip outlet. 4. Connect the power strip to an AC power source.
  • Page 155: Name The Power Strip (Port Page For Power Strips)

    Chapter 9: Device Management Name the Power Strip (Port Page for Power Strips) This Port page opens when you select a port from the Port Configuration (see "Port Configuration Page" on page 138) page that is connected to a Raritan remote power strip. The Type and the Name fields are pre- populated;...
  • Page 156 Power Control Note: When a power strip is associated to a target server (port), the outlet name is replaced by the target server name (even if you assigned another name to the outlet). To name the power strip (and outlets): Note: CommandCenter Service Gateway does not recognize power strip names containing spaces.
  • Page 157: Associate Target Servers To Outlets (Port Page)

    CIM type cannot be changed. A server can have up to four power plugs and you can associate a different power strip with each. From this page, you can define those associations so that you can power on, power off, and power cycle the server from the Port Access page.
  • Page 158 To make power associations (associate power strip outlets to target servers): Note: When a power strip is associated to a target server (port), the outlet name is replaced by the target server name (even if you assigned another name to the outlet).
  • Page 159: Note For D2Cim-Vusb Cim Usage

    Media CIM option. Note: For SUSE 9.2 target servers, please enable (check) the Use Full Speed for Virtual Media CIM option for those target server ports. SUSE 9.2 does not work with the Virtual Media CIM when high speed is negotiated.
  • Page 160: Chapter 10 Security Settings

    Chapter 10 Security Settings In This Chapter Security Settings Menu ...146 Security Settings...147 IP Access Control ...153 Security Settings Menu The Security menu is organized as follows: Security Settings and IP Access Control. Use: Security Settings IP Access Control Configure security settings for login limitations, strong passwords, user blocking, and encryption &...
  • Page 161: Security Settings

    Raritan SSL certificates are used for public and private key exchanges, and provide an additional level of security. Raritan web server certificates are self-signed; Java applet certificates are signed by a VeriSign certificate. Encryption guarantees that your information is safe from eavesdropping and these certificates ensure that you can trust that the entity is Raritan, Inc.
  • Page 162: Login Limitations

    Security Settings 2. Update the Login Limitations (on page 148) settings as appropriate. 3. Update the Strong Passwords (on page 149) settings as appropriate. 4. Update the User Blocking (on page 150) settings as appropriate. 5. Update the Encryption & Share (on page 151) settings as appropriate.
  • Page 163: Strong Passwords

    Strong Passwords Strong passwords provide more secure local authentication for the system. Using Strong Passwords, you can specify criteria defining the format of valid Dominion KX II local passwords such as minimum and maximum length, required characters, and password history retention. Figure 66: Security Settings (Strong Passwords) •...
  • Page 164: User Blocking

    Security Settings Enforce at least one printable special character. When checked, at least one special character (printable) is required in the password. Number of restricted passwords based on history. This field represents the password history depth; that is, the number of prior passwords that cannot be repeated.
  • Page 165: Encryption & Share

    • Deactivate User-ID. When selected, this option specifies that the user will be locked out of the system after the number of failed login attempts specified in the Failed Attempts field: Failed Attempts. The number of unsuccessful login attempts after which the user's User-ID will be deactivated.
  • Page 166: Figure 69: Security Settings (Encryption Mode Warning Message)

    Dominion KX II and concurrently view and control the same target server through the device. Click on the drop-down list to select one of the following options: Private: No PC share; this is the default mode. Each target server...
  • Page 167: Checking Your Browser For Aes Encryption

    PC-Share: Target servers can be accessed by up to eight users (administrator or non-administrator) at one time. Each remote user has equal keyboard and mouse control, however, please note that uneven control will occur if one user does not stop typing or moving the mouse.
  • Page 168: Figure 70: Ip Access Control

    IP Access Control To use IP Access Control: 1. Open the IP Access Control page using one of these methods: Select Security > IP Access Control, or Click the Set System ACL button from the Network Settings (on page 122) page The IP Access Control page opens: Figure 70: IP Access Control 2.
  • Page 169 4. Repeat steps 1 through 3 for each rule you want to enter. To insert a rule: 1. Type a Rule #. A Rule # is required when using the Insert command. 2. Type the IP Address and subnet mask in the IP/Mask field. 3.
  • Page 170: Chapter 11 Maintenance

    Chapter 11 Maintenance In This Chapter Maintenance Menu ...156 Maintenance Features (Local/Remote Console) ...156 Audit Log...157 Device Information...159 Backup and Restore ...160 CIM Upgrade...162 Firmware Upgrade ...163 Upgrade Report ...165 Reboot...165 Maintenance Menu The Maintenance menu includes these options: Audit Log, Device Information, Backup/Restore, CIM Firmware Upgrade, Firmware Upgrade, Factory Reset (Dominion KX II Local Console only), Upgrade Report, and Reboot.
  • Page 171: Audit Log

    Use: Upgrade Report View information about the latest upgrade performed. Reboot Reboot the Dominion Dominion KX II unit. Audit Log A log is created of Dominion KX II system events. To view the audit log for your Dominion KX II unit: Select Maintenance >...
  • Page 172 Audit Log The Audit Log page displays events by date and time (most recent events listed first). The Audit Log provides the following information: • Date. The date and time that the event occurred; 24-hour clock. • Event. The event name as listed in the Event Management page. •...
  • Page 173: Device Information

    Device Information The Device Information page provides detailed information about your Dominion KX II device and the CIMs in use. This information is helpful should you need to contact Raritan Technical Support. To view information about your Dominion KX II and CIMs: Select Maintenance >...
  • Page 174: Backup And Restore

    Backup and Restore Backup and Restore From the Backup/Restore page, you can backup and restore the settings and configuration for your Dominion KX II. In addition to using backup and restore for business continuity purposes, you can use this feature as a time-saving mechanism.
  • Page 175 3. Select the location, specify a file name, and click Save. A Download Complete dialog opens. 4. Click Close. The backup file is saved locally on your client machine with the name and location specified. To restore your Dominion KX II: WARNING: Please exercise caution when restoring your Dominion KX II to an earlier version.
  • Page 176: Cim Upgrade

    CIM Upgrade CIM Upgrade Use this procedure to upgrade CIMs using the firmware versions stored in the memory of your Dominion KX II unit. In general, all CIMs are upgraded when you upgrade the device firmware using the Firmware Upgrade (on page 163) page. Use the CIM Upgrade page to upgrade new CIMs.
  • Page 177: Firmware Upgrade

    Firmware Upgrade Use the Firmware Upgrade page to upgrade the firmware for your Dominion KX II unit and all attached CIMs. This page is available in the Dominion KX II Remote Console only. Important: Do not turn off your Dominion KX II unit or disconnect CIMs while the upgrade is in progress - doing so will likely result in damage to the unit or CIMs.
  • Page 178: Figure 76: Firmware Upgrade Review

    Firmware Upgrade 6. Click Upload from the Firmware Upgrade page. Information about the upgrade and version numbers is displayed for your confirmation (if you opted to review CIM information, that information is displayed as well): Figure 76: Firmware Upgrade Review Note: At this point, connected users are logged out, and new login attempts are blocked.
  • Page 179: Upgrade Report

    For information about upgrading the device firmware using the Multi- Platform Client, refer to the Raritan Multi-Platform Client (MPC) and Raritan Remote Client (RRC) User Guide. Upgrade Report Dominion KX II provides information about upgrades performed on the Dominion KX II unit and attached CIMS. To view the upgrade report: Select Maintenance >...
  • Page 180: Figure 79: Reboot

    Reboot logged off. To reboot your Dominion KX II: 1. Select Maintenance > Reboot. The Reboot page opens: Figure 79: Reboot 2. Click the Reboot button. You are prompted to confirm the action: Figure 80: Reboot Confirmation 3. Click Yes to proceed with the reboot. To exit without rebooting: Click No.
  • Page 181: Chapter 12 Diagnostics

    Chapter 12 Diagnostics In This Chapter Diagnostics Menu ...167 Network Interface Page ...168 Network Statistics Page ...169 Ping Host Page ...171 Trace Route to Host Page...172 KX Diagnostics ...173 Diagnostics Menu The Diagnostics pages are used for troubleshooting and are intended primarily for the administrator of the Dominion KX II device.
  • Page 182: Network Interface Page

    Network Interface Page Network Interface Page The Dominion KX II provides information about the status of your network interface. To view information about your network interface: Select Diagnostics > Network Interface. The Network Interface page opens: Figure 81: Network Interface The following information is displayed: •...
  • Page 183: Network Statistics Page

    Network Statistics Page The Dominion KX II provides statistics about your network interface. To view statistics about your network interface: 1. Select Diagnostics > Network Statistics. The Network Statistics page opens. 2. Select the appropriate option from the Options drop-down list: Statistics.
  • Page 184: Figure 83: Network Statistics (Interfaces)

    Network Statistics Page Interfaces. Produces a page similar to the one displayed here: Figure 83: Network Statistics (interfaces) Route. Produces a page similar to the one displayed here: Figure 84: Network Statistics (route) 3. Click the Refresh button. The relevant information is displayed in the Result field.
  • Page 185: Ping Host Page

    Ping is a network tool used to test whether a particular host or IP Address is reachable across an IP network. Using the Ping Host page, you can determine if a target server or another Dominion KX II unit is accessible.
  • Page 186: Trace Route To Host Page

    Trace Route to Host Page Trace Route to Host Page Trace route is a network tool used to determine the route taken all the way to the provided hostname or IP Address. To trace the route to the host: 1. Select Diagnostics > Trace Route to Host. The Trace Route to Host page opens: Figure 86: Trace Route to Host 2.
  • Page 187: Kx Diagnostics

    KX Diagnostics Note: This page is for use by Raritan Field Engineers or when you are directed by Raritan Technical Support. KX Diagnostics downloads the diagnostics information from Dominion KX II to the client machine. Three operations can be performed on this page: •...
  • Page 188: Figure 87: Kx Diagnostics

    KX Diagnostics Figure 87: KX Diagnostics 2. To enable the Command Line Interface for use by Raritan Technical Support: Note: UDP Port 21 is required for this feature. a. Check the Enable Command Line Interface for KX Diagnostics checkbox. b. Click OK. UDP port 21 must be opened and made available to Raritan Technical Support.
  • Page 189: Figure 89: File Download

    Chapter 12: Diagnostics a. Click the Save to File button. The File Download dialog opens: Figure 89: File Download b. Click Save. The Save As dialog opens. Navigate to the desired directory and click Save. d. Email this file as directed by Raritan Technical Support.
  • Page 190: Chapter 13 Kx Ii Local Console

    The Dominion KX II Local Console provides a direct analog connection to your connected servers; the performance is as if you were directly connected to the server's keyboard, mouse, and video ports. The KX II Local Console provides the same administrative functionality as the Dominion KX II Remote Console.
  • Page 191: Physical Connections

    Chapter 13: KX II Local Console Physical Connections The physical connections for the local ports can be found on the back panel of the Dominion KX II: Figure 91: Local User Panel on Dominion KX II Monitor: Attach a standard multi-sync VGA monitor to the HD15 (female) video port.
  • Page 192: Starting The Kx Ii Local Console

    Starting the KX II Local Console The actions that are performed when the reset button is pressed are defined in the graphical user interface. Refer to Security Settings, Encryption & Share (see "Encryption & Share" on page 151) for more information.
  • Page 193: Security And Authentication

    KX II allows access only to those servers to which a user has access permissions (refer to User Management (on page 98) for additional information on specifying server access and security settings). If your Dominion KX II has been configured for external authentication...
  • Page 194: Accessing Target Servers

    Accessing Target Servers Accessing Target Servers Server Display After you login to the KX II Local Console, the Port Access page opens. This page lists all of the Dominion KX II ports, the connected target servers, and their status and availability.
  • Page 195: Hotkeys

    Hotkeys Because the Dominion KX II Local Console interface is completely replaced by the interface for the target server you are accessing, a hotkey is utilized so you can switch between these interfaces. The Local Port hotkey allows you to rapidly access the KX II Local Console user interface when a target server is currently being viewed.
  • Page 196: Local Port Administration

    Local Port Administration Local Port Administration The Dominion KX II can be managed by either the KX II Local Console or the KX II Remote Console. Please note that the KX II Local Console also provides access to these administrative functions: •...
  • Page 197 Dubeolsik Hangul (Korean) 3. Select the Local Port Hotkey. The Local Port Hotkey is used to return to the KX II Local Console interface when a target server interface is being viewed. The default is Double Click Scroll Lock, but you can...
  • Page 198 Local Port Administration 1280x1024 7. Select the Refresh Rate from the drop-down list: 60 Hz 75 Hz 8. Select the type of Local User Authentication: Local/LDAP/RADIUS. This is the recommended option; for more information about authentication, refer to Remote Authentication (on page 36) and Authentication vs. Authorization (on page 37).
  • Page 199: Factory Reset (Kx Ii Local Console Only)

    Factory Reset (KX II Local Console Only) Note: This feature is available only on the Dominion KX II Local Console. The Dominion KX II offers several types of reset modes from the Local Console user interface. Note: It is recommended that you save the audit log prior to performing a factory reset.
  • Page 200 Local Port Administration Subnet Mask Gateway IP address Primary DNS server IP address Secondary DNS server IP address Discovery Port Bandwidth Limit LAN Interface Speed & Duplex Enable Automatic Failover Ping Interval (seconds) Timeout (Seconds) You will be prompted to confirm this action because all network settings will be permanently lost.
  • Page 201: Chapter 14 Cc Unmanage

    Chapter 14 CC Unmanage In This Chapter Overview...187 Removing Dominion KX II from CC-SG Management ...188 Overview When a Dominion KX II device is under CommandCenter Secure Gateway control and you attempt to access the device directly using the Dominion KX II Remote Console, the following message is displayed (after entry of a valid username and password): Figure 96: Device Managed by CC-SG Message...
  • Page 202: Removing Dominion Kx Ii From Cc-Sg Management

    Removing Dominion KX II from CC-SG Management Removing Dominion KX II from CC-SG Management Unless the Dominion KX II is released from CC-SG control, you cannot access the device directly. If, however, the Dominion KX II does not receive heartbeat messages from CommandCenter (e.g., CommandCenter is not on the network), you can release the Dominion KX II from CC-SG control in order to access the device.
  • Page 203: Figure 99: Device Removed From Cc Management

    Chapter 14: CC Unmanage 2. Click the Really Unmanage button. A message is displayed confirming that the device is no longer under CC management: Figure 99: Device Removed from CC Management 3. Click OK. The Dominion KX II login page opens.
  • Page 204: Appendix A Specifications

    Appendix A Specifications In This Chapter Environmental Requirements ...190 Remote Connection ...193 KVM Properties ...193 TCP and UDP Ports Used...194 Target Server Connection Distance and Video Resolution ...195 Network Speed Settings...195 Environmental Requirements Operating Temperature 0℃- 40℃ (32℉- 104℉) Humidity...
  • Page 205: Physical Specifications

    Physical Specifications Part DKX2-116 DKX2-132 Number Line Item 16-Port 32-Port Description Dominion Dominion KX II with 1- KX II with 1- user user Network Network Access and Access and Local Port; Local Port; Virtual Virtual Media, Dual Media, Dual Power Power Weight 8.65 lbs;...
  • Page 206: Electrical Specifications

    Environmental Requirements Electrical Specifications Parameter Input Nominal Frequencies Nominal Voltage Range Maximum Current AC RMS AC Operating Range Output +5 VDC, +12VDC -5 VDC, -12VDC Maximum DC Power Output Maximum AC Power Consumption Maximum Heat Dissipation Volt-Ampere Rating Computer Interface Modules (CIMs) Part Number D2CIM-VUSB Line Item Description...
  • Page 207: Remote Connection

    Part Number DCIM-SUN Line Item Description Dominion KX I & II Computer Interface Module [Sun Port, HD15 Video] Product Weight 0.2 lbs Product Dimensions 1.3" x 3.0" x 0.6" (WxDxH) Shipping Weight 0.2 lbs Shipping Dimensions 7.2" x 9" x 0.6" (WxDxH) UPC Code 785813338549...
  • Page 208: Tcp And Udp Ports Used

    SNTP (Time Server) on Configurable UDP Port 123 (optional) - Dominion KX II offers the optional capability to synchronize its internal clock to a central time server. This function requires the use of UDP Port 123 (the standard for SNTP), but can also be configured to use any port of your designation.
  • Page 209: Target Server Connection Distance And Video Resolution

    The use of Paragon CIMs will not increase the distance between the Dominion KX II and the target server. Due to the multiplicity of server manufacturers and types, OS versions, video drivers, etc. and the subjective nature of video quality, Raritan cannot guarantee performance across all distances in all environments.
  • Page 210 Network Speed Settings Legend: Note: For reliable network communication, configure the Dominion KX II and the LAN switch to the same LAN Interface Speed and Duplex. For example, configure both the KX II and LAN Switch to Autodetect (recommended) or set both to a fixed speed/duplex such as 100Mbps/Full.
  • Page 211: Appendix B Updating The Ldap Schema

    Your remote LDAP server can provide these user group names by returning an attribute named as follows: rciusergroup This may require a schema extension on your LDAP server. Consult your authentication server administrator to enable this attribute. In addition, the standard LDAP memberOf is used.
  • Page 212: Setting The Registry To Permit Write Operations To The Schema

    Setting the Registry to Permit Write Operations to the Schema Setting the Registry to Permit Write Operations to the Schema To allow a domain controller to write to the schema, you must set a registry entry that permits schema updates. 1.
  • Page 213: Adding Attributes To The Class

    3. Click New, and then select Attribute. When the warning message appears, click Continue and the Create New Attribute window opens. Figure 101: Create New Attribute 4. Type rciusergroup in the Common Name field. 5. Type rciusergroup in the LDAP Display Name field. 6.
  • Page 214: Figure 102: Adding The Attributes

    Adding Attributes to the Class 2. Scroll to the user class in the right pane, and right-click on it. Figure 102: Adding the Attributes 3. Select Properties from the menu. The user Properties window appears. 4. Click on the Attributes tab to open it. Figure 103: Adding the Attributes to the Class 5.
  • Page 215: Updating The Schema Cache

    Management Console) console. Editing rciusergroup Attributes for User Members To run Active Directory script on Windows 2003 server, please use the script provided by Microsoft (available on the Windows 2003 server installation CD). These scripts are loaded onto your system with a Microsoft Windows 2003 installation.
  • Page 216: Figure 105: Adsi Edit (Cn=Users)

    Editing rciusergroup Attributes for User Members 5. Open the Domain. 6. In the left pane of the window, select the CN=Users folder. Figure 105: ADSI Edit (CN=Users) 7. Locate the user name whose properties you want to adjust in the right pane.
  • Page 217: Figure 106: Administrator Properties (Attribute Editor)

    Appendix B: Updating the LDAP Schema 9. Select rciusergroup from the Attributes list. Figure 106: Administrator Properties (attribute editor)
  • Page 218: Figure 107: User Properties

    Editing rciusergroup Attributes for User Members 10. Click Edit. The String Attribute Editor dialog opens: Figure 107: User Properties 11. Type the user group (created in Dominion Dominion KX II) in the Edit Attribute field. Figure 108: Edit Attribute (adding user to KX II group) 12.
  • Page 219: Appendix C Informational Notes

    Appendix C Informational Notes In This Chapter Overview...205 Non-US Keyboards...205 Macintosh Keyboard ...208 Mouse Pointer Synchronization (Fedora)...208 Resolving Fedora Core Focus...209 SUSE/VESA Video Modes ...209 CIMs ...210 Virtual Media ...210 CC-SG...211 Overview This chapter includes important notes on Dominion KX II usage. Future updates will be documented and available online through the Help - User Guide link in the KX II Remote Console interface.
  • Page 220: Accent Symbol (Windows Xp Clients Only)

    Non-US Keyboards Note: These procedures do not apply to the circumflex accent (above vowels). In all cases, the ^ key (to the right of the P key) works on French keyboards to create the circumflex accent when used in combination with another character. Accent Symbol (Windows XP Clients only) From the Virtual KVM Client and the Multi-Platform Client, the key combination of Alt Gr + 7 results in the accented character displaying...
  • Page 221: Java Runtime Environment (Jre)

    Appendix C: Informational Notes Java Runtime Environment (JRE) Because of a limitation in the Java Runtime Environment (JRE), Fedora, Linux, and Solaris clients receive an invalid response from Alt Gr on UK English and US International language keyboards. Fedora, Linux, and Solaris do not pick up events for the Alt Gr key combination for Java 1.4.2 or 1.5.
  • Page 222: Macintosh Keyboard

    As a result, the Virtual KVM Client and the Multi-Platform Client (MPC) are unable to process these keys from a Mac client's keyboard. Mouse Pointer Synchronization (Fedora) When connected in dual mouse mode to a target server running Fedora, the target and local mouse pointers may lose synchronization after some time.
  • Page 223: Resolving Fedora Core Focus

    2. Either comment out this line (using #) or delete it completely. 3. Restart the X server. With this change, the internal video mode timing from the X server will be used and will correspond exactly with the VESA video mode timing, resulting in the proper video display on the Dominion KX II.
  • Page 224: Cims

    Dell OpTiplex and Dimension Computers From certain Dell Optiplex and Dimension computers, it may not be possible to boot a target server from a redirected drive/ISO image, or to access the target server BIOS when a virtual media session is active (unless the Use Full Speed for Virtual Media CIM option is enabled from the Port page).
  • Page 225: Cc-Sg

    Appendix C: Informational Notes CC-SG Virtual KVM Client Version not Known from CC-SG Proxy Mode When the Virtual KVM Client is launched from CommandCenter Secure Gateway (CC-SG) in proxy mode, the Virtual KVM Client version is unknown. In the About Raritan Virtual KVM Client dialog, the version is displayed as “Version Unknown”.
  • Page 226: Appendix D Faqs

    Appendix D FAQs In This Chapter General Questions ...213 Remote Access...215 Universal Virtual Media ...217 Ethernet and IP Networking ...218 Servers ...222 Installation ...224 Local Port ...226 Power Control ...228 Scalability...229 Computer Interface Modules (CIMs)...230 Security...231 Manageability...233 Miscellaneous ...234 Troubleshooting...235...
  • Page 227: General Questions

    Intel, Sun, PowerPC running Windows, Linux, Solaris, etc. State-independent / Agentless - Dominion KX II does not require the managed server OS to be up and running, nor does it require any special software to be installed on the managed server.
  • Page 228 Yes. The Dominion KX II ships standard with 19" rack mount brackets. be rack mounted? It can also be reverse rack mounted so the server ports face forward. How large is the Dominion KX II is only 1U high (except KX2-464, which is 2U), fits in a Dominion KX II? standard 19"...
  • Page 229: Remote Access

    DKX2-216, up to eight users can access and control the server on channel one and up to another eight users on channel two. For four-channel devices, up to eight users per channel, for a total of 32 (8 x 4) users, can access and control four servers in a similar fashion.
  • Page 230 Remote Access Question Answer What is the file size of The Virtual KVM Client applet used to access Dominion KX II is the applet that is used to approximately 500KB in size. The following chart describes the time access Dominion KX II? required to retrieve Dominion KX II's applet at different network How long does it take to speeds:...
  • Page 231: Universal Virtual Media

    Virtual KVM Client released. For instance, continuing to press the Alt key while pressing session, the Alt key the space bar might cause the focus to change from the target server to appears to get stuck. the client PC. What should I do?
  • Page 232: Ethernet And Ip Networking

    Dominion KX II will provide redundant fail- failover to the secondary network port with the same IP address - over, or load balancing? ensuring that server operations are not disrupted. Note that automatic failover must be enabled by the administrator.
  • Page 233 As a general rule, a conservative estimate for bandwidth utilization (at Dominion KX II's default settings) is approximately 0.5Mbit/second per active KVM user (connected to and using a server), with very occasional spikes up to 2MBit/second. This is a very conservative estimate because bandwidth utilization will typically be even lower.
  • Page 234 Web browser and authentication capabilities completely built-in. operate? If an external authentication server (such as LDAP, Active Directory, RADIUS, etc.) is used, Dominion KX II allows this as well, and will even failover to its own internal authentication should the external authentication server become unavailable.
  • Page 235 Question Answer Can Dominion KX II be Dominion KX II may work with remote access products like CITRIX if used with CITRIX? configured appropriately, but Raritan cannot guarantee it will work with acceptable performance. Products like CITRIX utilize video redirection technologies similar in concept to digital KVM switches so that two KVM-over-IP technologies are being used simultaneously.
  • Page 236: Servers

    KVM solution to resolve the situation. Therefore, it is imperative that the KVM solution, in turn, must not rely on these same Windows servers (or any server, for that matter) to be operational in order for the KVM solution to function.
  • Page 237 Question Answer What comes in the The following is included: (a) Dominion KX II unit; (b) Quick Setup Dominion KX II box? Guide; (c) standard 19" rack mount brackets; (d) User manual CD- ROM; (e) Network cable; (f) Crossover cable; (g) Localized AC Line Cord;...
  • Page 238: Installation

    In general servers can be up to 150 feet (45 m) away from Dominion KX be from Dominion KX II depending on the type of server. (Please refer to the Raritan Web site or Target Server Connection Distance (see "Target Server Connection Distance and Video Resolution"...
  • Page 239 Question Answer How many servers can Dominion KX II models range from 16 or 32 server ports in a 1U chassis be connected to each to 64 server ports in a 2U chassis. This is the industry's highest digital Dominion KX II unit? KVM switch port density.
  • Page 240: Local Port

    How do I select between The local port displays the connected servers using the same user servers while using the interface as the remote client. Connect to a server with a simple click of local port? the mouse. How do I ensure that...
  • Page 241 CommandCenter appliance? If I use Dominion KX II's Yes. If the name of a server is changed remotely, or via Raritan's remote administration optional CommandCenter Secure Gateway management appliance, this tools to change the name update immediately affects Dominion KX II's on-screen display.
  • Page 242: Power Control

    Dominion KX II offer? simple one-time configuration step, just right click on the server name to power on, off, or recycle a hung server. Note that a hard reboot provides the physical equivalent of unplugging the server from the AC power line, and reinserting the plug.
  • Page 243: Scalability

    Yes. Analog KVM switches can be connected to one of Dominion KX existing analog KVM II's server ports. Simply use a PS/2 Computer Interface Module (CIM), switch to Dominion KX and attach it to the user ports of the existing analog KVM switch. Please...
  • Page 244: Computer Interface Modules (Cims)

    Computer Interface Modules (CIMs) Computer Interface Modules (CIMs) Question Answer Can I use Computer Yes. Certain Paragon computer interface modules (CIMs) may work Interface Modules with Dominion KX II (please check the Raritan Dominion KX II release (CIMs) from Raritan's notes on the web site for the latest list of certified CIMs).
  • Page 245: Security

    Active Directory, or RADIUS. For each authenticated user, Dominion such as Active Directory, KX II receives from the authentication server the user group to which RADIUS, or LDAP? that user belongs. Dominion KX II then determines the user's access permissions depending on the user group to which he or she belongs.
  • Page 246 Security Question Answer If the Dominion KX II The encryption level that is auto-negotiated is dependent on the Encryption Mode is set browser in use: to Auto, what level of Browser encryption is achieved? Internet Explorer 6 Internet Explorer 7 Firefox 1.5 Firefox 2.0 Mozilla 1.7...
  • Page 247: Manageability

    For instance, reported events include (but KX II offer? are not limited to): user login, user logout, user access of a particular server, unsuccessful login, configuration changes, etc. Can Dominion KX II Yes. In addition to Dominion KX II's own internal logging capabilities,...
  • Page 248: Miscellaneous

    Miscellaneous Miscellaneous Question Answer What is Dominion KX 192.168.0.192 II's default IP address? What is Dominion KX The KX II's default username and password are admin/raritan [all II's default username lower case]. However, for the highest level of security, the KX II forces and password? the administrator to change the Dominion KX II default administrative username and password when the unit is first booted up.
  • Page 249: Troubleshooting

    Troubleshooting Question Answer I am logged into the Yes, this is correct behavior and is the direct result of how browsers Dominion KX II using and cookies function. Firefox, and I opened another Firefox browser. I am automatically logged into the same Dominion KX II with the second Firefox browser.
  • Page 251: Index

    1. AC Power • 29 2. Network Ports • 30 3. Local Access Port (local PC) • 30 4. Target Server Ports • 31, 35 About Raritan Virtual KVM Client • 90 Absolute • 16, 87 Accent Symbol (Windows XP Clients only) •...
  • Page 252 Exit • 76 Factory Reset (KX II Local Console Only) • 43, FAQs • 222 Favorites List • 54 File Server Setup (File Server ISO Images Only) • 95, 100 Firmware Upgrade • 44, 168, 169 French Keyboard • 215 From LDAP •...
  • Page 253 Port Action Menu • 62, 63, 188, 189 Port Configuration Page • 144, 147, 149 Power Control • 146, 238 Power Controlling a Target Server • 65 Power Cycle a Target Server • 65 Power Off a Target Server • 66 Power On a Target Server •...
  • Page 254 Syslog Configuration • 136 Target BIOS Boot Time with Virtual Media • Target Screen Resolution • 89 Target Server Connection Distance and Video Resolution • 15, 72, 204, 234 TCP and UDP Ports Used • 203 Terminology • 6, 15 Tilde Symbol •...
  • Page 255 Index Windows 2000 Settings • 18 Windows 3-Button Mouse on Linux Targets • Windows Vista • 18 Windows XP / Windows 2003 Settings • 17...
  • Page 257 U.S./Canada/Latin America Monday - Friday 8 a.m. - 8 p.m. ET Phone: 800 724-8090 or 732-764-8886 For CommandCenter NOC: Press 6, then Press 1 For CommandCenter Secure Gateway: Press 6, then Press 2 Fax: 732 764-8887 Email for CommandCenter NOC: tech-ccnoc@raritan.com Email for all other products: tech@raritan.com Europe Monday - Friday...

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