Remote Support Services; Imageware Remote; Content Delivery System - Canon imagerunner advance C9075 PRO Service Manual

Canon
B.

Remote Support Services

1.

imageWARE Remote

imageWARE Remote 52 is a service that collects the page counter,
service part counter, alarm, jam, and error code data from Canon
devices with the Embedded Remote Diagnostic System (eRDS). The
eRDS enables a device to transmit counter and error code data to a
Universal Gateway (UGW) database that the dealership can retrieve via
a web portal.
a. There are two imageWARE Remote packages available
b. Content Delivery System Scheduler
2.

Content Delivery System

The Content Delivery System (CDS) is Canon's next generation system
for the delivery and installation of firmware and MEAP applications to
the imageRUNNER ADVANCE devices. Advantages of the CDS
include reduced service costs (labor, travel), and improved first call
resolution. Another benefit is that the latest version of firmware is
always available to download and install on the imageRUNNER
ADVANCE devices.
52 Refer to the imageWARE Remote Software Solutions Guide for more information
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Rev. 2
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
(1) imageWARE Remote Meter Reading
This system communicates the meter counter information to
the UGW database for review by the dealership.
(2) imageWARE Remote Service Monitor
This system includes the same service as imageWARE
Remote Meter Reading with the addition of transmitting device
alarm, jam, and error alert notification to the dealership.
imageWARE Remote enables the Dealership to schedule the
download of MEAP applications and firmware using the Content
Delivery System. The Dealership schedules the content (application
or firmware) and time to download using the UGW. As the
imageRUNNER ADVANCE device polls the UGW (via the eRDS),
the device receives the schedule and content to download from the
Content Delivery System server. ImageWARE Remote is required to
use the 'Scheduled Delivery' Method or the 'Full Remote' Method of
the Content Delivery System. See the
page 24.
Content Delivery System,
March 2015
Page 24