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Others
Troubleshooting
If you have a problem with your camera, refer to this section. Consult your dealer or a Canon Service Center if
the problem persists.
Nothing is displayed on the external monitor.
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You may have set a system frequency or frame rate incorrectly.
The [Basic] > [System] > [System Settings] > [3G/HD-SDI Terminals] or [HDMI OUT Terminals] setting
may be set to [Disable] on the Setting Page.
- Change the setting from the Setting Page via the network. For details, refer to Network Operation
Guide.
- By resetting the camera settings with the RESET/REBOOT switches, you can restore the camera's
factory default settings (system frequency 59.94 Hz, frame rate 29.97P, and resolution 1920 x 1080).
Please be aware, however, that all settings will be reset. For details, refer to Setup Guide.
The camera cannot be operated with the buttons or via a remote controller.
The [Basic] > [System] > [System Settings] > [Buttons/Remote Controller] setting may be set to
[Disable] on the Setting Page.
- Change the above setting to [Enable] on the Setting Page. For details, refer to Network Operation
Guide.
Onscreen Warning Displays and Messages
Refer to this section if a warning display or message appears on the screen. Should the camera fail to operate
correctly, consult a Canon Service Center.
[Temp.] appears in red on the screen.
- The camera's internal temperature has risen to a predetermined level. Set [Other Functions] > [Fan
Speed] to [Automatic] or [High]. If [Temp.] continues to appear on the screen after a period of time,
turn off the camera and wait until the temperature has decreased. If that does not solve the problem,
consult a Canon Service Center.
[Fan] appears in red on the screen.
- The cooling fan may not be working properly. Consult a Canon Service Center.
[Lens] appears in red on the screen.
- There was a communication error between the camera and the lens. Turn the camera off and then on
again. Alternatively, turn off the camera, remove the lens, and clean the lens's contact. Next, reattach
the lens. If that does not solve the problem, consult a Canon Service Center.
[ABB error] appears on the screen.
- An error occurred while the camera was automatically adjusting the black balance. Make sure that the
body cap or a compatible EF Cinema lens (A Setup Guide) is firmly attached to the camera blocking
light from entering the camera. Next, perform the operation again. If that does not solve the problem,
consult a Canon Service Center.
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