Dell Inspiron 15 5000 Service Manual
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Dell Inspiron 15 5000 Service Manual

Dell Inspiron 15 5000 Service Manual

2-in-1
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See also: Service Manual , Owner's Manual
Inspiron 15 5000
2-in-1

Service Manual

Computer Model: Inspiron 15-5579
Regulatory Model: P58F
Regulatory Type: P58F001

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Summary of Contents for Dell Inspiron 15 5000

  • Page 1: Service Manual

    Inspiron 15 5000 2-in-1 Service Manual Computer Model: Inspiron 15-5579 Regulatory Model: P58F Regulatory Type: P58F001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......11 ..................11 Before you begin ..................11 Safety instructions ................12 Recommended tools ....................13 Screw list After working inside your computer......15 Removing the base cover..........16 ....................16 Procedure Replacing the base cover..........19 ....................19 Procedure Removing the battery..........
  • Page 4 Replacing the memory modules........26 ....................26 Procedure ..................28 Post-requisites Removing the hard drive..........29 ................... 29 Prerequisites ....................29 Procedure Replacing the hard drive..........34 ....................34 Procedure ..................34 Post-requisites Removing the coin-cell battery........35 ................... 35 Prerequisites ....................
  • Page 5 Replacing the status-light board........44 ....................44 Procedure ..................44 Post-requisites Removing the touchpad..........45 ................... 45 Prerequisites ....................45 Procedure Replacing the touchpad..........48 ....................48 Procedure ..................48 Post-requisites Removing the speakers..........49 ................... 49 Prerequisites ....................49 Procedure Replacing the speakers..........52 ....................
  • Page 6 Replacing the heat sink..........58 ....................58 Procedure ..................58 Post-requisites Removing the power-adapter port....... 59 ................... 59 Prerequisites ....................59 Procedure Replacing the power-adapter port........ 61 ....................61 Procedure ..................61 Post-requisites Removing the power and volume-buttons board..62 ................... 62 Prerequisites ....................
  • Page 7 Replacing the system board......... 73 ....................73 Procedure ..................73 Post-requisites ....... 74 Entering the Service Tag in the BIOS setup program Removing the display assembly........75 ....................75 Prerequisites ....................76 Procedure Replacing the display assembly........78 ....................78 Procedure ..................78 Post-requisites Removing the palm rest and keyboard assembly..79 ....................79 Prerequisites ....................79...
  • Page 8 Replacing the display cable.......... 89 ....................89 Procedure ..................89 Post-requisites Removing the display back-cover and antenna assembly..............90 ................... 90 Prerequisites ....................90 Procedure Replacing the display back-cover and antenna assembly..............92 ....................92 Procedure ..................92 Post-requisites Removing the camera..........93 ....................93 Prerequisites ....................
  • Page 9 Downloading drivers............ 99 ..............99 Downloading the audio driver ............. 99 Downloading the graphics driver ................. 100 Intel USB 3.0 xHCI ..............100 Downloading the Wi-Fi driver ..........100 Downloading the media-card reader driver .............. 101 Downloading the chipset driver .............101 Downloading the network driver System setup.............
  • Page 10 Getting help and contacting Dell.........120 ................120 Self-help resources ..................121 Contacting Dell...

  • Page 11: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 12: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 13: Screw List

    Screw list Table 1. Screw list Component Secured to Screw Quantity Screw type image Base cover Palm rest and keyboard M2.5x7 assembly Battery Palm rest and keyboard M2x3 assembly Display hinge Palm rest and keyboard M2.5x7 assembly Display hinge Display back-cover and M2.5x2.5 antenna assembly Big Head...
  • Page 14 Component Secured to Screw Quantity Screw type image Sensor board Display panel M2.5x2.5 Big Head Touchpad Palm rest and keyboard M2x2 assembly Touchpad bracket Palm rest and keyboard M2x2.5 assembly Wireless card Palm rest and keyboard M2x3 assembly...

  • Page 15: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over.
  • Page 17 Remove the ten screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly. Figure 1. Removing screws from the base cover base cover screws (10)
  • Page 18 Using a plastic scribe, pry the base cover off the palm rest and keyboard assembly. Figure 2. Removing the base cover plastic scribe palm rest and keyboard assembly base cover...

  • Page 19: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the palm rest and keyboard assembly and snap the base cover into place.

  • Page 20: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the battery cable from the system board.
  • Page 21 Lift the battery along with its cable off the palm rest and keyboard assembly. Figure 3. Removing the battery battery cable battery palm rest and keyboard screws (2) assembly...

  • Page 22: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 23: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 24: Procedure

    Procedure Lift the Mylar from to access the memory module. Figure 4. Removing the memory modules Mylar memory module Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
  • Page 25 Remove the memory module from the memory-module slot. Figure 5. Removing the memory modules memory-module slot securing clips (2) memory module...

  • Page 26: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Lift the Mylar to access the memory-module slot. Align the notch on the memory module with the tab on the memory-module slot.
  • Page 27 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Figure 6. Replacing the memory modules memory-module slot notch memory module...

  • Page 28: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover.

  • Page 29: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 30 Note the hard-drive cable routing and remove the cable from the routing guides. Figure 7. Removing the hard-drive assembly system board routing guides tape hard-drive assembly palm rest and keyboard hard-drive cable assembly pull tab Remove the three screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.
  • Page 31 Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly. Figure 8. Removing the hard-drive assembly screws (3) hard-drive assembly palm rest and keyboard assembly...
  • Page 32 Disconnect the interposer from the hard-drive assembly. Figure 9. Disconnecting the interposer hard-drive assembly interposer Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
  • Page 33 Lift the hard drive off the hard-drive bracket. Figure 10. Removing the hard-drive bracket hard drive hard-drive bracket screws (4)

  • Page 34: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 35: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 36 Peel the coin-cell battery off the palm rest and keyboard assembly. Figure 11. Removing the coin-cell battery coin-cell battery cable coin-cell battery I/O board palm rest and keyboard assembly...

  • Page 37: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the palm rest and keyboard assembly. Connect the coin-cell battery cable to the I/O board.

  • Page 38: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 39 Slide and remove the wireless card from the wireless-card slot. Figure 12. Removing the wireless card wireless-card bracket screw antenna cables (2) wireless-card slot wireless card...

  • Page 40: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 41: Post-Requisites

    Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the palm rest and keyboard assembly. Figure 13. Replacing the wireless card notch wireless card wireless-card slot antenna cables (2) screw wireless-card bracket Post-requisites Replace the battery. Replace the base cover.

  • Page 42: Removing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 43 Lift the status-light board along with its cable off the palm rest and keyboard assembly. Figure 14. Removing the status-light board latch status-light board cable palm rest and keyboard status-light board assembly foam...

  • Page 44: Replacing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the status-light board into the slot on the palm rest and keyboard assembly.

  • Page 45: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 46 Peel off the tape that secures the touchpad assembly to the palm rest and keyboard assembly. Figure 15. Disconnecting the touchpad cable latches touchpad cable palm rest and keyboard tape assembly Remove the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly.
  • Page 47 Lift the touchpad at an angle off the palm rest and keyboard assembly. Figure 16. Removing the touchpad screws (4) palm rest and keyboard assembly touchpad...

  • Page 48: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the touchpad into the slot on the palm rest and keyboard assembly. Align the screw holes on the touchpad with the screw holes on the palm rest and keyboard assembly.

  • Page 49: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 50 Peel off the tape that secures the speaker cable to the palm rest and keyboard assembly. Figure 17. Removing the speakers I/O board power and volume-buttons board cable coin-cell battery cable system board speaker cable palm rest and keyboard assembly tape...
  • Page 51 Release the tabs on the speakers from the slots on the palm rest and keyboard assembly and lift the speakers along with the cable off the palm rest and keyboard assembly. Figure 18. Removing the speakers system board tabs (4) speakers (2)

  • Page 52: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the tabs on the speakers, place the speakers in the slots on the palm rest and keyboard assembly and snap the speakers into place.

  • Page 53: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 54 Lift the fan along with its cable off the palm rest and keyboard assembly. Figure 19. Removing the fan fan cable system board screws (2) palm rest and keyboard assembly...

  • Page 55: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palm rest and keyboard assembly.

  • Page 56: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 57 Lift the heat sink off the system board. Figure 20. Removing the heat sink captive screws (4) system board heat sink...

  • Page 58: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 59: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 60 Lift the power-adapter port along with its cable off the palm rest and keyboard assembly. Figure 21. Removing the power-adapter port screw power-adapter port palm rest and keyboard power-adapter port cable assembly system board...

  • Page 61: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm rest and keyboard assembly.

  • Page 62: Removing The Power And Volume-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 63 Lift the power and volume-buttons board along with its cable off the palm rest and keyboard assembly. Figure 22. Removing the power and volume-buttons board coin-cell battery cable power and volume-buttons board cable I/O board routing guides power and volume-buttons screw board palm rest and keyboard...

  • Page 64: Replacing The Power And Volume-Buttons Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the power and volume-buttons board on the palm rest and keyboard assembly.

  • Page 65: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 66 Disconnect the coin-cell battery cable and the power and volume-buttons board cable from the I/O board. Figure 23. Removing the I/O board I/O-board cable tape latch I/O board coin-cell battery cable power and volume-buttons board cable Remove the two screws (M2x3) that secure the I/O board to the palm rest and keyboard assembly.
  • Page 67 Lift the I/O board off the palm rest and keyboard assembly. Figure 24. Removing the I/O board screws (2) I/O board palm rest and keyboard assembly...

  • Page 68: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.

  • Page 69: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 70 Open the latch and disconnect the I/O-board cable from the system board. Figure 25. Removing the system board cables fan cable latches (2) display cable touch-screen board cable tape (2) system board I/O-board cable Using the pull tab, disconnect the hard-drive cable from the system board. Disconnect the power-adapter port cable and speaker cable from the system board.
  • Page 71 Open the latches and disconnect the status-light board cable, keyboard cable, keyboard-backlight cable, and touchpad cable from the system board. Figure 26. Removing the system board cables hard-drive cable power-adapter port cable speaker cable latches (4) status-light board cable keyboard cable keyboard-backlight cable touchpad cable Remove the five screws (M2x2 Big Head) that secure the system board to the...
  • Page 72 Lift the system board off the palm rest and keyboard assembly. Figure 27. Removing the system board screws (5) system board palm rest and keyboard assembly...

  • Page 73: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 74: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 75: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 76: Procedure

    Procedure Turn the computer over and open the display to 180-degree angle. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. Figure 28. Removing the display assembly palm rest and keyboard display assembly assembly Place the computer on a flat surface with the display facing down.
  • Page 77 Lift the display assembly off the palm rest and keyboard assembly. Figure 29. Removing the display assembly display assembly screws (2) display hinges (2) routing guide antenna cables (2) palm rest and keyboard assembly...

  • Page 78: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 79: Removing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 80 Figure 30. Removing the palm rest and keyboard assembly palm rest and keyboard assembly...

  • Page 81: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a clean and flat surface. Post-requisites...

  • Page 82: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 83 Using a plastic scribe, pry up the display-panel assembly to release the tabs that secure display-panel assembly to the display back-cover and antenna assembly. Figure 31. Removing the display back cover and antenna assembly display-panel assembly plastic scribe hinge covers (2) display cable display back-cover and antenna assembly...
  • Page 84 Remove the display cable. After performing the preceding steps, we are left with the display panel. Figure 32. Display panel display panel...

  • Page 85: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the display panel on a soft and clean surface to avoid scratching the display.

  • Page 86: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 87 Open the latch and disconnect the sensor-board cable from the sensor board. Figure 33. Removing the sensor-board cable display panel tape latch sensor-board cable Peel off the tape on the display-cable connector. Open the latch and disconnect the display cable from the display panel. Note the display cable routing and remove the display cable from the routing guides on the display-panel assembly.
  • Page 88 Lift the display cable off the display-panel assembly. Figure 34. Removing the display cable tape display-panel assembly latch display cable tape...

  • Page 89: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the tape that secures the display cable to the display-panel assembly. Route the display cable through the routing guides on the display-panel assembly.

  • Page 90: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 91: Assembly

    Figure 35. Display back-cover and antenna assembly display back-cover and antenna antenna cables assembly...

  • Page 92: Procedure

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Post-requisites Follow the procedure from step 5 to step 6 in “Replacing the display...

  • Page 93: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 94 Turn the camera over and disconnect the display cable from the camera module. Figure 36. Removing the camera camera module plastic scribe display cable display-panel assembly...

  • Page 95: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the display cable to the camera module. Using the alignment posts, place the camera module on the display panel and snap it into place.

  • Page 96: Removing The Sensor Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 97 Lift the sensor board off the display-panel assembly. Figure 37. Removing the sensor board tape latch sensor-board cable screw sensor board display-panel assembly...

  • Page 98: Replacing The Sensor Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the sensor board with the screw hole on the display- panel assembly and snap the sensor board in place.

  • Page 99: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 100: Intel Usb 3.0 Xhci

    Intel USB 3.0 xHCI Install the Intel USB 3.0 xHCI driver update from www.dell.com/support. Figure 38. USB controllers NOTE: USB 3.0 driver supports USB 3.1 Gen 1 features. Downloading the Wi-Fi driver Turn on the computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit.

  • Page 101: Downloading The Chipset Driver

    Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
  • Page 102 Click Drivers & downloads → Find it myself. Scroll down the page and expand Network. Click Download to download the network driver for your computer. Save the file, and after the download is complete, navigate to the folder where you saved the network driver file. Double-click the network driver file icon and follow the instructions on screen.

  • Page 103: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears. you can: •...

  • Page 104: Bios Overview

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.

  • Page 105: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 106 General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 107 General-System Information Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options.
  • Page 108 System Configuration Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Configure the operating mode of the keyboard illumination feature.
  • Page 109 Security Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages. PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.
  • Page 110 Intel Software Guard Extensions Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled.
  • Page 111 Intel Software Guard Extensions Default: Enabled. Numlock Enable Enable or disable Numlock. Default: Enable Numlock. Fn Lock Options Enable or disable the Fn lock mode. Fastboot Enable to set the speed of the boot process. Default: Thorough. Extend BIOS POST Time Configure additional pre-boot delay.

  • Page 112: System And Setup Password

    Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 113: Assigning A System Password And Setup Password

    CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature is disabled. Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or re-boot.

  • Page 114: Clearing Cmos Settings

    Remove the base cover. Remove the battery. Disconnect the coin-cell battery. Wait for one minute. Connect the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 115: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 116: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 117: System Diagnostic Lights

    Select the device from the left pane and click Run Tests. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity.

  • Page 118: Flea Power Release

    Table 14. Diagnostics Light pattern Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use.

  • Page 119: Wi-Fi Power Cycle

    Connect the battery cable to the system board. Replace the base cover. Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: Turn off your computer.

  • Page 120: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...

  • Page 121: Contacting Dell

    Enter the Service Tag number or Product ID into the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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