Dump Information - Hitachi HT-4139-28 Troubleshooting Manual

Troubleshooting

1.4 Dump Information

When TWAIN driver error, system down error of scanner systems, unrecoverable error, or
hung-up of the TWAN driver occurs, get TWAIN driver log, memory dump of scanner and send
them .
Resuming operation should be done after saving failure information and recovery operation.
(There may be a case that information will be overwritten.)
(1) Required tools
Formatted data storage device
(2) Procedure
No. Item
1 Getting scanner dump
2 Download log information file
1-4
Contents
Get scanner memory dump and download dump file.
Download log information file of the TWAIN driver.