Page 1: Table Of Contents
Troubleshooting - Start-up Failure © Copyright 2005 Philips Consumer Electronics B.V. Eindhoven, The Netherlands. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise without prior permission of Philips.
Page 2: About This Manual
Content of this Manual Note: The MCP9350i will be serviced on a modular level only. Faulty modules will be identified and replaced. Detailed circuit diagrams and technical information on a component level are therefore not provided in this document. 1.1.1.
Page 3: Safety Instructions, Warnings And Notes
Safety Instructions, Warnings and Notes MCP9350i EN 3 Safety Instructions, Warnings and Notes 2.1. Safety Instructions 2.1.1. ESD Protection All ICs and many other semi-conductors are susceptible to electrostatic discharges (ESD). Careless handling during repair can reduce life drastically. When repairing, make sure that you are connected with the same potential as the...
Page 4: System Overview
Cyberlink: Make DVD, CaptureDV, PowerDVD Modem (built in): 1x RJ45 Picture improvement: Trimension MCE USB: 2x USB 2.0 Philips Media Manager IEEE1394: 2x 6 pins IR blaster: 2x to support up to 3 IR blaster eyes Picture Improvement algorithms: Others:...
Page 5: Technical Reference
Technical Reference MCP9350i EN 5 Technical Reference 4.1. System Block Diagram Figure 4.1-1...
Page 6: Figure 4
EN 6 MCP9350i Technical Reference 4.2. System Cable Definition 4.2.1. System Cable Schematic FP I/O Board Cable 1 FP_AUDIO Cable 2 FP_1394 Cable 3 FP_USB Rear panel Rear panel PCI Riser TV Tuner Card Cable 12 TV Daughter Card Rear panel...
Page 7 Technical Reference MCP9350i EN 7 4.2.2. System Cable Definition Table Cable Cable Name Start End(s) Number FP_AUDIO_CABLE MB J8H1 FP BOARD JAUDIO1 FP_1394_CABLE MB J5A2 FP BOARD JFP1 FP_USB_CABLE MB J8A2 FP BOARD JFP2 VFD_USB_CABLE MB J6A1 VFD Board JUSB1...
Page 8: Figure 4
EN 8 MCP9350i Technical Reference 4.3. PSU Cables and Connectors Definition 4.3.1. PSU Cable Schematic 100-240 VAC 50/60 Hz Figure 4.3-1...
Page 9 Technical Reference MCP9350i EN 9 4.3.2. PSU Connector Pin Definition Main Power Connector, 2x12-pin +12V Power Connector, 2x2-pin Figure 4.3-2 Figure 4.3-3 Peripheral Power Connector, 4-pin Serial ATA (SATA) Power Connector Figure 4.3-4 Figure 4.3-5...
Page 10: Required Equipment List
MCP9350i Required Equipment List Required Equipment List Equipment & Facilities • Repair kit Working samples of all modules of the MCP9350i Wireless keyboard with integrated trackball Remote control (MediaCenter version) • PC Monitor with VGA and DVI input • TV with SCART and S-Video input •...
Page 11: Diagnosis And Repair Flowchart
Diagnosis and Repair Flowchart MCP9350i EN 11 Diagnosis and Repair Flowchart Figure 6-1...
Page 12: Installation And Initial Checks
Install the MCP9350i. See paragraph 7.1. Press the Standby-On button. The LED on the Standby-On button will turn-off and the MCP9350i should begin to start up. During the early part of the start-up process press the ‘F2’ key on the keyboard to enter the BIOS setup.
Page 13 + 1.28 V (± 0.064 V) 11. Exit the BIOS setup screen without saving changes. (BIOS menu select: Exit > Exit discarding changes ). The MCP9350i will now continue to start-up. Perform the start-up sequence check, see paragraph 7.3. 7.2.2.
Page 14 Start-up Sequence Check 7.3.1. Test Procedure Power on the MCP9350i. Watch the boot-up sequence for error messages. After a short time the Windows Media Center main window, or the Windows XP desktop (possibly adapted by the user), will be shown on-screen.
Page 15: Troubleshooting - Start-Up Failure
If none of the above recommendations have solved the problem and the set cannot be repaired, it must be sent for further analysis to Philips. If the incident happened within the warranty period, the customer shall be provided with a new set. Please initiate a ‘non-policy...
Page 16: Software Update And Repair
EN 16 MCP9350i Software Update and Repair Software Update and Repair This section describes how to update and ‘repair’ the software on the MCP9350i without affecting the customer’s data. 9.1. Software Update and Repair Flowchart...
Page 17 Philips Media Manager Program PMM_windows_3_2_1_0004 In case of a problem with the software, the normal procedure is to recover the system with the latest disc image (as provided by Philips). Repair or upgrade of the software is on the repair technician’s own risk.
Page 18 EN 18 MCP9350i Software Update and Repair Select the ‘ restore my system to an earlier time ’ option. Figure 9.4-2 Select a date in time before the problems were first seen. Figure 9.4-3 Carefully read the instruction and continue.
Page 19 Software Update and Repair MCP9350i EN 19 9.5. System Recovery A system restore is used to return the set to its original software configuration. If a later software built is available, this built should be installed on the system instead (see Chapter 13 – Software Re-installation) In Windows XP select: Start >...
Page 20: Pc Doctor Diagnostic Tool
See Figure 10.2-2. Figure 10.2-2 Note: It is recommended that test sequences be run using the PC Doctor batch files provided by Philips. See paragraph 10.3. Note: More information on the type and sequence of tests can be found in paragraph 11.2.
Page 21 These are tests that run fully automatic, without any user interaction. This test sequence takes approximately 15 minutes to complete. Copy the test script ‘ Automatic.PCB ’ from the test CD to the HDD of the MCP9350i. Insert a DVD+RW disc in the optical drive.
Page 22: Hardware Tests
None of the tests identifies a failing module. If the technician suspects that the problem is not covered by the tests, he can create his own test. Otherwise, the product is marked as ‘NFF’. When the new test finds a problem, the technician has to inform Philips...
Page 23 Hardware Tests MCP9350i EN 23 11.2. Test Sequence Test Method Module Test Type Checked (paragraph) BIOS check Manual Start-Up sequence Manual 11.3 Fan speed Manual 11.4 Automatic 11.5 HDD (Hard disk drive) Automatic 11.6 Memory card reader Automatic 11.7 ODD (Optical disk drive) Automatic 11.8...
Page 24 EN 24 MCP9350i Hardware Tests 11.3. System Fans 11.3.1. Required Equipment None. 11.3.2. Test Procedure At first start-up, the PSU and CPU fans will start at the highest speed. After a couple of seconds, the fans must switch to a slower speed.
Page 25 Hardware Tests MCP9350i EN 25 11.7. 11.7.1. Required Equipment • PC Doctor CD & USB dongle • DVD+RW disc 11.7.2. Test Procedure Insert the DVD+RW disc into the ODD. In PC Doctor: Run the DVD+RW test. 11.7.3. Fail Procedure Replace the ATA33 cable.
Page 26 EN 26 MCP9350i Hardware Tests 11.11. Modem 11.11.1. Required Equipment • PC Doctor CD & USB dongle • Active telephone line • Telephone cable 11.11.2. Test Procedure Connect the Media Center PC to the telephone line using the telephone cable.
Page 27 Hardware Tests MCP9350i EN 27 11.15. Motherboard 11.15.1. Required Equipment PC Doctor CD & USB dongle 11.15.2. Test Procedure In PC Doctor: Run the system board test 11.15.3. Fail Procedure Replace the motherboard. See paragraph 12.16.9. 11.16. IEEE 1394 Controller 11.16.1.
Page 28 EN 28 MCP9350i Hardware Tests 11.19. Microphone, Headphones and Headphones Volume Control 11.19.1. Required Equipment • PC Doctor CD & USB dongle • Headset (combined headphones/microphone) with two 9mm jack plugs 11.19.2. Test Procedure In PC Doctor: Run the microphone test and follow the instructions.
Page 29 Hardware Tests MCP9350i EN 29 11.20. Wireless Network Connection (802.11b/g) 11.20.1. Required Equipment Wireless router/access point within range of the Media Center PC 11.20.2. Test Procedure In Windows XP, open the Wireless LAN client utility. (Select: Start > All Programs > Wireless LAN).
Page 30 EN 30 MCP9350i Hardware Tests 11.21. USB Connectors 11.21.1. Required Equipment USB memory stick or USB mouse 11.21.2. Test Procedure Insert the USB device into one of the USB slots. Check that the device is detected and that it functions correctly.
Page 31 Hardware Tests MCP9350i EN 31 11.23. Graphics Card and Video Output Connectors 11.23.1. Required Equipment • TV and/or Monitor with the following inputs: • SCART • • • S-Video • Cables for each of these inputs 11.23.2. Test Procedure Connect the TV and/or monitor to the four video outputs of the Media Center.
Page 32 EN 32 MCP9350i Hardware Tests 11.24. FM Tuner 11.24.1. Required Equipment RF FM Radio signal source (examples: external FM antenna, cable) 11.24.2. Test Procedure In MediaCenter, select the Radio option and search for a channel. 11.24.3. Fail Procedure Replace the PCI riser card. See paragraph 12.7.1.
Page 33 S-Video signal source (examples: DVD player, camcorder) 11.25.2. Test Procedure Connect the Composite Video source to the upper connector on the MCP9350i back panel. Connect the TV signal source to the TV RF-in connector. Go to the TV signal setup section in the Windows Media Center program. (Select: Settings > TV > Set Up TV Signal ) Acknowledge that the current settings will be deleted (in actuality, the procedure will be cancelled at the end so the settings will remain).
Page 34 EN 34 MCP9350i Hardware Tests Select the manual configuration option (this screen is skipped in some versions). Select Cable or Digital Cable as the source of the TV signal. Select the correct signal type (in general: NTSC for America, PAL/SECAM for Europe).
Page 35 12. Select Composite Video . Check for the expected Composite Video signal in the video window. 13. Disconnect the Composite Video cables from the MCP9350i. Connect the S-Video source to the upper connector on the back panel.
Page 36 EN 36 MCP9350i Hardware Tests 16. Click on back to return to the Which Tuners Do You Want to Confiure? screen. Select NVIDIA NVTV Dual Tuner Card Tuner 2 . 17. Repeat the previous S-Video and Composite video checks for Tuner 2.
Page 37 Hardware Tests MCP9350i EN 37 11.28. IR Blaster 11.28.1. Required Equipment • Two IR blaster cables • Test CD 11.28.2. Test Procedure Insert the two IR blaster cables in the rear IR blaster ports. Hold the 'eyes' of the cables in front of the IR receiver in the front of the set (to the left of the VFD display).
Page 38: Hardware Repair
12.1.1. Top Cover Removal WARNING: Disconnect the AC power from the MCP9350i before removing the top cover. At the rear of the chassis remove the 4 torx screws (1). See Figure 12.1-1. Slide the top cover towards the rear, until the locking tabs disengage. See Figure 12.1-2.
Page 39 12.2.1. Main Bezel Removal Check the front of the MCP9350i for cosmetic damage. Make a note of any existing damage to the main bezel and ODD bezel. Remove the top cover. See paragraph 12.1.1. At the front of the MCP9350i insert a straightened paper clip into the access hole under the ODD tray.
Page 40 EN 40 MCP9350i Hardware Repair 12.3. HDD (Hard Disk Drive) 12.3.1. HDD Subassembly Removal Remove the top cover. See paragraph 12.1.1. Disconnect all cables (1) from the HDD. See Figure 12.3-1. Remove the 2 mounting screws (2) from the HDD subassembly. See Figure 12.3-2.
Page 41 Hardware Repair MCP9350i EN 41 12.4. ODD (Optical Disk Drive) 12.4.1. ODD Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Disconnect all cables (1) from the ODD. See Figure 12.4-1.
Page 42 EN 42 MCP9350i Hardware Repair 12.5. Riser Card 12.5.1. Riser Card Subassembly Removal Remove the top cover. See paragraph 12.1.1. Remove the 2 mounting screws (1) from the riser card subassembly. See Figure 12.5-1. Disconnect the TV daughter card cable (2) from the TV tuner card. See Figure 12.5-2.
Page 43 Hardware Repair MCP9350i EN 43 12.6. Graphic Card 12.6.1. Graphic Card Removal Remove the top cover. See paragraph 12.1.1. Remove the riser card subassembly. See paragraph 12.5.1. Remove the 4 mounting screws (1) from the riser card subassembly backplate. See Figure 12.6-1.
Page 44 EN 44 MCP9350i Hardware Repair 12.7. TV Tuner Card & TV Daughterboard 12.7.1. TV Tuner Card Removal Remove the top cover. See paragraph 12.1.1. Remove the riser card subassembly. See paragraph 12.5.1. Remove the 4 mounting screws (1) from the riser card subassembly backplate. See Figure 12.7-1.
Page 45 Hardware Repair MCP9350i EN 45 12.7.3. TV Daughterboard Subassembly Removal Remove the top cover. See paragraph 12.1.1. Remove the riser card subassembly. See paragraph 12.5.1. Remove the thermistor (4) from the motherboard. See Figure 12.7-4. Remove the 2 mounting screws (5) from the TV daughterboard subassembly. See Figure 12.7-5.
Page 46 EN 46 MCP9350i Hardware Repair 12.8. WLAN Card & Antenna 12.8.1. WLAN Card Removal Remove the top cover. See paragraph 12.1.1. Remove the riser card subassembly. See paragraph 12.5.1. Disconnect the antenna cables (1) from the WLAN card. See Figure 12.8-1.
Page 47 Hardware Repair MCP9350i EN 47 Figure 12.8-4 12.8.4. Right Wireless Antenna Re-Assembly To re-assemble the right wireless antenna, do all processes described in paragraph 12.8.3 in reverse order. Note: The torque setting required for the antenna mounting screws (6) is 2kg-cm...
Page 48 EN 48 MCP9350i Hardware Repair 12.9. Modem & RJ11 Connector 12.9.1. Modem Card Removal Remove the top cover. See paragraph 12.1.1. Remove the riser card subassembly. See paragraph 12.5.1. Disconnect the PSU cable (1) from the motherboard. See Figure 12.9-1.
Page 49 Hardware Repair MCP9350i EN 49 12.9.4. RJ11 Connector Subassembly Re-Assembly To re-assemble the RJ11 connector subassembly, do all processes described in paragraph 12.9.3 in reverse order. Note: The torque setting required for the RJ11 connector subassembly mounting screws (6) is 8kg-cm 12.9.5.
Page 50 EN 50 MCP9350i Hardware Repair 12.10. SW Board & RF Receiver 12.10.1. SW Board & RF Receiver Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Disconnect all cables (1) from the SW board & RF receiver. See Figure 12.10-1.
Page 51 Hardware Repair MCP9350i EN 51 12.11. Card Reader 12.11.1. Card Reader Subassembly Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Disconnect the cable (1) from the rear of the card reader board. See Figure 12.11-1.
Page 52 EN 52 MCP9350i Hardware Repair 12.12. FP I/O Board 12.12.1. FP I/O Board Subassembly Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the ODD. See paragraph 12.4.1.
Page 53 Hardware Repair MCP9350i EN 53 12.12.3. FP I/O Board Replacement Remove the FP I/O board subassembly. See paragraph 12.12.1. Remove the 3 mounting screws (4) from the FP I/O board. See Figure 12.12-4. Remove the FP I/O board from the FP I/O board cage.
Page 54 EN 54 MCP9350i Hardware Repair 12.13. VFD Board 12.13.1. VFD Board Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the 2 mounting screws (1) from the CPU fan subassembly. See Figure 12.13-1.
Page 55 Hardware Repair MCP9350i EN 55 12.14. PSU 12.14.1. PSU Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the ODD. See paragraph 12.4.1. Remove the riser card subassembly. See paragraph 12.5.1.
Page 56 EN 56 MCP9350i Hardware Repair 12.14.3. PSU Fan Removal Remove the top cover. See paragraph 12.1.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the riser card subassembly. See paragraph 12.5.1. Remove cable ties (1) from the PSU cables. See Figure 12.14-1.
Page 57 Hardware Repair MCP9350i EN 57 12.15. CPU Heat Sink 12.15.1. CPU Heat Sink Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the ODD. See paragraph 12.4.1.
Page 58 EN 58 MCP9350i Hardware Repair 12.15.3. CPU Fan Subassembly Removal Remove the CPU heat sink. See paragraph 12.15.1. Remove the cable tie (7) from the CPU fan cable. See Figure 12.15-1. Remove the 2 mounting screws (8) from the CPU fan subassembly. See Figure 12.15-4.
Page 59 Hardware Repair MCP9350i EN 59 12.16. Motherboard 12.16.1. Motherboard Subassembly Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the ODD. See paragraph 12.4.1. Remove the riser card subassembly. See paragraph 12.5.1.
Page 60 EN 60 MCP9350i Hardware Repair Figure 12.16-6 Figure 12.16-5 12.16.2. Motherboard Subassembly Re-Assembly To re-assemble the motherboard subassembly, do all processes described in paragraph 12.16.1 in reverse order. The torque setting required for the motherboard subassembly mounting screws (12) is 8kg-cm...
Page 61 Hardware Repair MCP9350i EN 61 12.16.5. CPU Replacement Remove the motherboard subassembly. See paragraph 12.16.1. Release the CPU mounting clamp (18). See Figure 12.16-9. Remove the CPU from the socket. Figure 12.16-9 12.16.6. CPU Re-Assembly To re-assemble the CPU, do all processes described in paragraph 12.16.5 in reverse order.
Page 62 EN 62 MCP9350i Hardware Repair 12.16.8. DIMM Re-Assembly To re-assemble the DIMM, do all processes described in paragraph 12.16.7 in reverse order. Note: The DIMM connectors must be populated in the correct sequence. See figure 12.16-11 for connector identification and population sequence.
Page 63 The torque setting required for the motherboard tray backplate mounting screws (22) is 6kg-cm The torque setting required for the motherboard tray base mounting screws (21) is 6kg-cm Note: After re-assembling the MCP9350i install the latest BIOS. See paragraph 9.2.
Page 64: Software Re-Installation
Caution: Performing a system re-installation will result in the loss of all user data. Insert the DVD with the latest disc image (provided by Philips). Reboot the MCP9350i. Press ‘F’ for the full recovery option.
Page 65: End Test
End Test MCP9350i EN 65 14. End Test Before the set can be returned to the customer an end test must be performed. Run the automatic test batch file in PC Doctor. See paragraph 10.3. • For sets where a software and/or hardware repair has been done run the script once. The test will take approximately 15 minutes.
Page 66: Parts Information
EN 66 MCP9350i Parts Information 15. Parts Information 15.1. Internal Parts & Module Identification Top View Front View Rear-Right View Right View Motherboard subassembly Motherboard subassembly Power Supply Unit (PSU) (12) VFD Board Graphic Card (13) Backpanel Riser Card subassembly...
Page 67 9965 000 32383 PA05 KEYBOARD USB WIRELESS KEYBOARD (NETHERLANDS) E771100290 MPC9350I/05 MPC9350I/05 UK (KEYBORD QWERTY UK) 9965 000 32381 PA02 KEYBOARD USB WIRELESS KEYBOARD (PHILIPS) E771100286 MPC9350I/19 MPC9350I/19 FR (KEYBOARD AZERTY) 9965 000 32380 PA03 KEYBOARD USB WIRELESS KEYBOARD (FRENCH) E771100292 MPC9350I/02...
Page 68 After replacement All faulty cables and modules must be stored by the service center for a minimum of two months. In that period Philips has the opportunity to ask for shipment to a central location for further analysis. After that period the faulty items may be disposed of in an...
Page 69 Parts Information MCP9350i EN 69 NOTES :...

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