Page 1: Table Of Contents
Troubleshooting - Start-up Failure © Copyright 2006 Philips Consumer Electronics B.V. Eindhoven, The Netherlands. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise without prior permission of Philips.
Page 2: About This Manual
Content of this Manual Note: The MCP9360i will be serviced on a modular level only. Faulty modules will be identified and replaced. Detailed circuit diagrams and technical information on a component level are therefore not provided in this document. 1.1.1.
Page 3: Safety Instructions, Warnings And Notes
Safety regulations require that after a repair, the set must be returned in its original condition. • Before returning the MCP9360i to the customer always do a safety check. Pay attention to the built-in protective devices, leakage current and insulation resistance.
Page 4: Cable
• Use only lead-free soldering tin Philips SAC305 with order code 0622 149 00106. If lead-free solder paste is required, please contact the manufacturer of your soldering equipment. In general, use of solder paste within workshops should be avoided because paste is not easy to store and to handle.
Page 5: System Overview
Cyberlink: Make DVD, CaptureDV, PowerDVD USB: 2 x USB 2.0 Picture improvement: Trimension MCE IEEE1394: 2 x 6 pins Philips Media Manager IR blaster: 2 x to support up to 3 IR blaster eyes Others: TV in Picture Improvement algorithms:...
Page 6: Technical Reference
EN 6 MCP9360i Technical Reference Technical Reference 4.1. System Block Diagram Figure 4.1-1...
Page 7 Technical Reference MCP9360i EN 7 4.2. System Cable Definition 4.2.1. System Cable Schematic FP I/O Board Cable 1 FP_AUDIO Cable 2 FP_1394 Cable 3 FP_USB Rear panel PCI Riser TV Tuner Card Rear panel Rear panel PCI-E Riser ADD2 Board...
Page 8: Cable
EN 8 MCP9360i Technical Reference 4.2.2. System Cable Definition Table Cable Cable Name Start End(s) Number FP_AUDIO_CABLE MB J8H1 FP BOARD JAUDIO1 FP_1394_CABLE MB J5A2 FP BOARD JFP1 FP_USB_CABLE MB J8A2 FP BOARD JFP2 VFD_USB_CABLE MB J6A1 VFD Board JUSB1...
Page 9: Cable
Technical Reference MCP9360i EN 9 4.3. PSU Cables and Connectors Definition 4.3.1. PSU Cable Schematic 100-240 VAC 50/60 Hz Figure 4.3-1...
Page 10 EN 10 MCP9360i Technical Reference 4.3.2. PSU Connector Pin Definition Main Power Connector, 2x12-pin +12V Power Connector, 2x2-pin Figure 4.3-2 Figure 4.3-3 Peripheral Power Connector, 4-pin Serial ATA (SATA) Power Connector Figure 4.3-4 Figure 4.3-5...
Page 11: Required Equipment List
MCP9360i EN 11 Required Equipment List Equipment & Facilities • Repair kit Working samples of all modules of the MCP9360i Wireless keyboard with integrated trackball Remote control (MediaCenter version) • PC Monitor with VGA and DVI input • TV with SCART and S-Video input •...
Page 12: Diagnosis And Repair Flowchart
EN 12 MCP9360i Diagnosis and Repair Flowchart Diagnosis and Repair Flowchart 9360 Figure 6-1...
Page 13: Installation And Initial Checks
Install the MCP9360i. See paragraph 7.1. Press the Standby-On button. The LED on the Standby-On button will turn-off and the MCP9360i should begin to start up. During the early part of the start-up process press the ‘F2’ key on the keyboard to enter the BIOS setup.
Page 14 + 1.28 V (± 0.064 V) 11. Exit the BIOS setup screen without saving changes. (BIOS menu select: Exit > Exit discarding changes ). The MCP9360i will now continue to start-up. Perform the start-up sequence check, see paragraph 7.3. 7.2.2.
Page 15 Start-up Sequence Check 7.3.1. Test Procedure Power on the MCP9360i. Watch the boot-up sequence for error messages. After a short time the Windows Media Center main window, or the Windows XP desktop (possibly adapted by the user), will be shown on-screen.
Page 16: Troubleshooting - Start-Up Failure
If none of the above recommendations have solved the problem and the set cannot be repaired, it must be sent for further analysis to Philips. If the incident happened within the warranty period, the customer shall be provided with a new set. Please initiate a ‘non-policy...
Page 17: Software Update And Repair
Software Update and Repair MCP9360i EN 17 Software Update and Repair This section describes how to update and ‘repair’ the software on the MCP9360i without affecting the customer’s data. 9.1. Software Update and Repair Flowchart...
Page 18: System Restore
Software Update and Repair 9.2. Update BIOS Update the BIOS after installing a new motherboard, or when the MCP9360i is programmed with an older version of the BIOS. Insert the bootable disc with the latest BIOS version. Restart the MCP9360i.
Page 19 Software Update and Repair MCP9360i EN 19 Select the ‘ restore my system to an earlier time ’ option. Figure 9.4-2 Select a date in time before the problems were first seen. Figure 9.4-3 Carefully read the instruction and continue.
Page 20: System Recovery
EN 20 MCP9360i Software Update and Repair 9.5. System Recovery In Windows XP select: Start > All programs > System Recovery > System Recovery . (Alternatively, press the F11 key during boot sequence). Figure 9.5-1 Follow the on-screen instructions to perform a system recovery without performing a format, (operations from this point are carried out in DOS mode).
Page 21: Pc Doctor Diagnostic Tool
See Figure 10.2-2. Figure 10.2-2 Note: It is recommended that test sequences be run using the PC Doctor batch files provided by Philips. See paragraph 10.3. Note: More information on the type and sequence of tests can be found in paragraph 11.2.
Page 22 These are tests that run fully automatic, without any user interaction. This test sequence takes approximately 15 minutes to complete. Copy the test script ‘ Automatic.PCB ’ from the test CD to the HDD of the MCP9360i. Insert a DVD+RW disc in the optical drive.
Page 23: Hardware Tests
None of the tests identifies a failing module. If the technician suspects that the problem is not covered by the tests, he can create his own test. Otherwise, the product is marked as ‘NFF’. When the new test finds a problem, the technician has to inform Philips...
Page 24: Test Sequence
EN 24 MCP9360i Hardware Tests 11.2. Test Sequence Test Method Module Test Type Checked (paragraph) BIOS check Manual Start-Up sequence Manual 11.3 Fan speed Manual 11.4 Automatic 11.5 HDD (Hard disk drive) Automatic 11.6 Memory card reader Automatic 11.7 ODD (Optical disk drive) Automatic 11.8...
Page 25: System Fans
Hardware Tests MCP9360i EN 25 11.3. System Fans 11.3.1. Required Equipment None. 11.3.2. Test Procedure At first start-up, the PSU and CPU fans will start at the highest speed. After a couple of seconds, the fans must switch to a slower speed.
Page 26 EN 26 MCP9360i Hardware Tests 11.7. 11.7.1. Required Equipment • PC Doctor CD & USB dongle • DVD+RW disc 11.7.2. Test Procedure Insert the DVD+RW disc into the ODD. In PC Doctor: Run the DVD+RW test. 11.7.3. Fail Procedure Replace the ATA33 cable.
Page 27 Hardware Tests MCP9360i EN 27 11.11. ADD2 Graphics Card 11.11.1. Required Equipment PC Doctor CD & USB dongle 11.11.2. Test Procedure In PC Doctor: Run the 2d/3d test. 11.11.3. Fail Procedure Replace the PCI-express riser board. See paragraph 12.6. Replace the ADD2 Graphics card. See paragraph 12.6.
Page 28 EN 28 MCP9360i Hardware Tests 11.14. Motherboard 11.14.1. Required Equipment PC Doctor CD & USB dongle 11.14.2. Test Procedure In PC Doctor: Run the system board test. 11.14.3. Fail Procedure Replace the motherboard. See paragraph 12.15.9. 11.15. IEEE 1394 Controller 11.15.1.
Page 29: Fp I/O Board
Hardware Tests MCP9360i EN 29 11.18. Microphone, Headphones and Headphones Volume Control 11.18.1. Required Equipment • PC Doctor CD & USB dongle • Headset (combined headphones/microphone) with two 9mm jack plugs 11.18.2. Test Procedure In PC Doctor: Run the microphone test and follow the instructions.
Page 30 EN 30 MCP9360i Hardware Tests 11.19. Wireless Network Connection (802.11b/g) 11.19.1. Required Equipment Wireless router/access point within range of the Media Center PC 11.19.2. Test Procedure In Windows XP, open the Wireless LAN client utility. (Select: Start > All Programs > Wireless LAN).
Page 31: Fp I/O Board
Hardware Tests MCP9360i EN 31 11.20. USB Connectors 11.20.1. Required Equipment USB memory stick or USB mouse 11.20.2. Test Procedure Insert the USB device into one of the USB slots. Check that the device is detected and that it functions correctly.
Page 32 EN 32 MCP9360i Hardware Tests 11.22. ADD2 Graphics Card and Video Output Connectors 11.22.1. Required Equipment • TV and/or Monitor with the following inputs: • SCART • • • S-Video • Cables for each of these inputs 11.22.2. Test Procedure Connect the TV and/or monitor to the four video outputs of the Media Center.
Page 33 Hardware Tests MCP9360i EN 33 11.23. FM Tuner 11.23.1. Required Equipment RF FM Radio signal source (examples: external FM antenna, cable) 11.23.2. Test Procedure In MediaCenter, select the Radio option and search for a channel. 11.23.3. Fail Procedure Replace the PCI riser card. See paragraph 12.7.1.
Page 34 S-Video signal source (examples: DVD player, camcorder) 11.24.2. Test Procedure Connect the Composite Video source to the upper connector on the MCP9360i back panel. Connect the TV signal source to the TV RF-in connector. Go to the TV signal setup section in the Windows Media Center program. (Select: Settings > TV > Set Up TV Signal ) Acknowledge that the current settings will be deleted (in actuality, the procedure will be cancelled at the end so the settings will remain).
Page 35 Hardware Tests MCP9360i EN 35 Select the manual configuration option (this screen is skipped in some versions). Select Cable or Digital Cable as the source of the TV signal. Select the correct signal type (in general: NTSC for America, PAL/SECAM for Europe).
Page 36 12. Select Composite Video . Check for the expected Composite Video signal in the video window. 13. Disconnect the Composite Video cables from the MCP9360i. Connect the S-Video source to the upper connector on the back panel.
Page 37 Hardware Tests MCP9360i EN 37 16. Click on back to return to the Which Tuners Do You Want to Configure? screen. Select NVIDIA NVTV Dual Tuner Card Tuner 17. Repeat the previous S-Video and Composite video checks for Tuner 2.
Page 38 EN 38 MCP9360i Hardware Tests 11.27. IR Blaster 11.27.1. Required Equipment • Two IR blaster cables • Test CD 11.27.2. Test Procedure Insert the two IR blaster cables in the rear IR blaster ports. Hold the 'eyes' of the cables in front of the IR receiver in the front of the set (to the left of the VFD display).
Page 39: Hardware Repair
12.1.1. Top Cover Removal WARNING: Disconnect the AC power from the MCP9360i before removing the top cover. At the rear of the chassis remove the 4 torx screws (1). See Figure 12.1-1. Slide the top cover towards the rear, until the locking tabs disengage. See Figure 12.1-2.
Page 40 12.2.1. Main Bezel Removal Check the front of the MCP9360i for cosmetic damage. Make a note of any existing damage to the main bezel and ODD bezel. Remove the top cover. See paragraph 12.1.1. At the front of the MCP9360i insert a straightened paper clip into the access hole under the ODD tray.
Page 41 Hardware Repair MCP9360i EN 41 12.3. HDD (Hard Disk Drive) 12.3.1. HDD Subassembly Removal Remove the top cover. See paragraph 12.1.1. Disconnect all cables (1) from the HDD. See Figure 12.3-1. Remove the 2 mounting screws (2) from the HDD subassembly. See Figure 12.3-2.
Page 42 EN 42 MCP9360i Hardware Repair 12.4. ODD (Optical Disk Drive) 12.4.1. ODD Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Disconnect all cables (1) from the ODD. See Figure 12.4-1.
Page 43: Riser Card
Hardware Repair MCP9360i EN 43 12.5. Riser Card 12.5.1. Riser Card Subassembly Removal Remove the top cover. See paragraph 12.1.1. Remove the 2 mounting screws (1) from the riser card subassembly. See Figure 12.5-1. Push the locking tab arm (3) on the motherboard PCI-E connector to release the PCI-E riser card. See Figure 12.5-2.
Page 44 EN 44 MCP9360i Hardware Repair 12.6. ADD2 Graphics Card 12.6.1. ADD2 Graphics Card Removal Remove the top cover. See paragraph 12.1.1. Remove the riser card subassembly. See paragraph 12.5.1. Remove the 4 mounting screws (1) from the riser card subassembly backplate. See Figure 12.6-1.
Page 45: Tv Tuner Card
Hardware Repair MCP9360i EN 45 12.7. TV Tuner Card 12.7.1. TV Tuner Card Removal Remove the top cover. See paragraph 12.1.1. Remove the riser card subassembly. See paragraph 12.5.1. Remove the 4 mounting screws (1) from the riser card subassembly backplate. See Figure 12.7-1.
Page 46 EN 46 MCP9360i Hardware Repair 12.8. WLAN Card & Antenna 12.8.1. WLAN Card Removal Remove the top cover. See paragraph 12.1.1. Remove the riser card subassembly. See paragraph 12.5.1. Disconnect the antenna cables (1) from the WLAN card. See Figure 12.8-1.
Page 47 Hardware Repair MCP9360i EN 47 Figure 12.8-4 12.8.4. Right Wireless Antenna Re-Assembly To re-assemble the right wireless antenna, do all steps described in paragraph 12.8.3 in reverse order. Note: The torque setting required for the antenna mounting screws (6) is 2 kg-cm.
Page 48 EN 48 MCP9360i Hardware Repair 12.9. SW Board & RF Receiver 12.9.1. SW Board & RF Receiver Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Disconnect all cables (1) from the SW board & RF receiver. See Figure 12.9-1.
Page 49 Hardware Repair MCP9360i EN 49 12.10. Card Reader 12.10.1. Card Reader Subassembly Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Disconnect the cable (1) from the rear of the card reader board. See Figure 0-1.
Page 50: Fp I/O Board
EN 50 MCP9360i Hardware Repair 12.11. FP I/O Board 12.11.1. FP I/O Board Subassembly Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the ODD. See paragraph 12.4.1.
Page 51: Fp I/O Board
Hardware Repair MCP9360i EN 51 12.11.3. FP I/O Board Replacement Remove the FP I/O board subassembly. See paragraph 12.11.1. Remove the 3 mounting screws (4) from the FP I/O board. See Figure 12.11-4. Remove the FP I/O board from the FP I/O board cage.
Page 52 EN 52 MCP9360i Hardware Repair 12.12. VFD Board 12.12.1. VFD Board Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the 2 mounting screws (1) from the CPU fan subassembly. See Figure 12.12-1.
Page 53 Hardware Repair MCP9360i EN 53 12.13. PSU 12.13.1. PSU Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the ODD. See paragraph 12.4.1. Remove the riser card subassembly. See paragraph 12.5.1.
Page 54 EN 54 MCP9360i Hardware Repair 12.13.3. PSU Fan Removal Remove the top cover. See paragraph 12.1.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the riser card subassembly. See paragraph 12.5.1. Remove cable ties (1) from the PSU cables. See Figure 12.13-1.
Page 55 Hardware Repair MCP9360i EN 55 12.14. CPU Heat Sink 12.14.1. CPU Heat Sink Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the ODD. See paragraph 12.4.1.
Page 56 EN 56 MCP9360i Hardware Repair 12.14.3. CPU Fan Subassembly Removal Remove the CPU heat sink. See paragraph 12.14.1. Remove the cable tie (7) from the CPU fan cable. See Figure 12.14-1. Remove the 2 mounting screws (8) from the CPU fan subassembly. See Figure 12.14-4.
Page 57 Hardware Repair MCP9360i EN 57 12.15. Motherboard 12.15.1. Motherboard Subassembly Removal Remove the top cover. See paragraph 12.1.1. Remove the main bezel. See paragraph 12.2.1. Remove the HDD subassembly. See paragraph 12.3.1. Remove the ODD. See paragraph 12.4.1. Remove the riser card subassembly. See paragraph 12.5.1.
Page 58 EN 58 MCP9360i Hardware Repair Figure 12.15-6 Figure 12.15-5 12.15.2. Motherboard Subassembly Re-Assembly To re-assemble the motherboard subassembly, do all steps described in paragraph 12.15.1 in reverse order. Note: The torque setting required for the motherboard subassembly mounting screws (12) is 8 kg-cm.
Page 59 Hardware Repair MCP9360i EN 59 12.15.5. CPU Replacement Remove the motherboard subassembly. See paragraph 12.15.1. Release the CPU mounting clamp (18). See Figure 12.15-9. Remove the CPU from the socket. Figure 12.15-9 12.15.6. CPU Re-Assembly To re-assemble the CPU, do all steps described in paragraph 12.15.5 in reverse order.
Page 60 EN 60 MCP9360i Hardware Repair 12.15.8. DIMM Re-Assembly To re-assemble the DIMM, do all steps described in paragraph 12.15.7 in reverse order. Note: The DIMM connectors must be populated in the correct sequence. See figure 12.15-11 for connector identification and population sequence.
Page 61 The torque setting required for the motherboard tray backplate mounting screws (22) is 6 kg-cm. The torque setting required for the motherboard tray base mounting screws (21) is 6 kg-cm. Note: After re-assembling the MCP9360i install the latest BIOS. See paragraph 9.2.
Page 62: Software Re-Installation
Caution: Performing a system re-installation will result in the loss of all user data. Insert the DVD with the latest disc image (provided by Philips). Reboot the MCP9360i. Press ‘F’ for the full recovery option.
Page 63: End Test
End Test MCP9360i EN 63 14. End Test Before the set can be returned to the customer an end test must be performed. Run the automatic test batch file in PC Doctor. See paragraph 10.3. • For sets where a software and/or hardware repair has been done run the script once. The test will take approximately 15 minutes.
Page 64: Parts Information
EN 64 MCP9360i Parts Information 15. Parts Information 15.1. Internal Parts & Module Identification Figure 15-1: Top View Figure 15-2: Front View Figure 15-3: Rear-Right View Figure 15-4: Right View Figure 15-5: Motherboard subassembly Figure 15-6: Motherboard subassembly (1) Power Supply Unit (PSU)
Page 65: Cable
Parts Information MCP9360i EN 65 15.2. Cables Figure 15-7 Figure 15-8 (C1) IR blaster internal cable (C4) V-type cable (C2) SW RF cable (C5) VFD USB cable (C3) MD cable (RJ11 cable)
Page 66: Cable
15.3. Parts List Pos. 12NC Sort Component Type Description Tatung P/N 996500042150 CPU LGA775 945 3.4GHz 996500042148 ASM-MainBEZEL_COLDEN MCP9360i 996500032387 QUICK TIE,PVC 2.5X100MM 996500042149 Mother Board, OEMD945GSUS2 ViiV 996500038652 POWER CORD,Nordic (Se,DK) 996500032402 Antenna cable 996500032403 Digital Audio Coax cable...
Page 67: Cable
Exchangeable versus Consumable Modules All faulty cables and modules must be stored by the service center for a minimum of two months. In that period Philips has the opportunity to ask for shipment to a central location for further analysis. After that period the faulty items may be disposed of in an...
Page 68 EN 68 MCP9360i Parts Information NOTES :...

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