Cannot Print From Client; Network Or Touch Panel Display Disabled After Ldap Search - Toshiba E-STUDIO520 Network Administration Manual

No
8

Cannot Print From Client

Problem Description
After following the instructions in this guide to install and configure your hardware, net-
work, and client software, you are still unable to print from a client computer to this
equipment. This problem can arise as the result of a hardware malfunction, a network
communication or configuration problem, or incorrect client setup or driver properties.
The following checklist will help you identify the source of the errors and direct you to
information resolving the issue. If a problem persists after you have followed all of the
steps, contact your authorized dealer for further assistance.
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1
2
3
4

Network or Touch Panel Display Disabled After LDAP Search

Problem Description
After performing the LDAP search, the network or Touch Panel Display will be disabled.
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1
Network Administration Guide — Troubleshooting Overview
Check...
Check link activities on the
port being used by the
equipment and also the
integrity of the network
cable, Hub, or Switch that is
connecting the equipment
to the network. Replace any
network components that
you suspect are faulty. Can
you ping this equipment
now?
Check...
Is the copier functioning
normally? Do copy jobs out-
put properly?
Check the Device page of
TopAccess. Are the options
specified for the job sup-
ported by the hardware con-
figuration? If not, delete the
job, install the required com-
ponents, and try again.
Can you print jobs from
other client computers?
At this point, the problem you have identified is most likely related to a client-side error.
Refer to the Printing Guide to troubleshoot the error condition.
Check...
Is the LDAP server correctly
running?
3. Troubleshooting
Yes No For Instruction, Go To...
Contact your service representa-
tive.
End
Yes No For Instruction, Go To...
Check the device status dis-
Next Step
played in the Device tab page of
TopAccess.
Contact your service representa-
tive.
Next Step
Refer to following section to trou-
bleshoot the condition.
Next Step
Equipment"
Yes No For Instruction, Go To...
Check the LDAP server is cor-
Next Step
rectly running.
P.108 "Cannot Print To This
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