Panasonic DBS 576 User Manual
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Panasonic DBS 576 User Manual

Panasonic DBS 576 User Manual

Section 750 key telephone
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3DQDVRQLF
®
User Guide
Section 750
Key Telephone
User Guide
DBS 576 Version 2.5
Issued March, 1999

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Summary of Contents for Panasonic DBS 576

  • Page 1 3DQDVRQLF ® User Guide Section 750 Key Telephone User Guide DBS 576 Version 2.5 Issued March, 1999...
  • Page 2 While this document can be customized and reproduced by Panasonic DBS Dealers, it is the responsibility of the dealer to ensure the accuracy and completeness of any changes. Panasonic is not responsible for any changes to this document made by the dealer.

  • Page 3: Table Of Contents

    CCOUNT ODES Non-verified Account Codes ..............34 Verified ID Codes ................35 ..E EDIALING UTSIDE UMBERS RROR OOKMARK NOT DEFINED ................36 SING PEED IALING Dialing Speed Dial................37 Checking Speed Dial Numbers.............38 4. HANDLING INCOMING CALLS............41 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 4 USIC ................67 SING IMED EMINDERS ID ..................68 SING ALLER Caller ID Call Log ................68 Call Log Format for Small-display Phones .........68 Call Log Format for the Large-Display Phone........69 ..............71 ALKING LASS OF ERVICE DBS 576 (USA), issued January 1999 576-25-750...

  • Page 5: Preface

    The Key Telephone User Guide is for anyone who uses a Panasonic 44-Series digital telephone in conjunction with the Panasonic DBS 576. The DBS 576 is a telephone system that provides you with a powerful set of features for handling calls.

  • Page 6: Notation Used

    FOR MORE INFORMATION For more information about features available with the Panasonic DBS 576 system and digital phones, contact your system administrator or DBS 576 dealer, or refer to the Panasonic publication Feature Operation (Section 700). DBS 576 (USA), issued January 1999...

  • Page 7: Understanding Your Phone

    1.UNDERSTANDING YOUR PHONE The following information in this chapter will familiarize you with your Panasonic digital phone and enable you to effectively use its call-handling features: • Non-display Phones • Small-display Phones • Large-display Phones • Using Variable Mode • Changing the Default Display •...
  • Page 8 Used to hold calls, to retrieve held calls, and to complete FF key programming. Microphone Used to talk to another party without using the handset. Speaker Outputs tones and voice at your extension. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 9: Small-Display Phones

    END Key Used to exit Directory Mode and return the display to Default Mode. Soft Keys Used to select speed dial directories or numbers. PROG Key Used to program Flexible Function (FF) and one- 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 10 Used to hold calls, to retrieve held calls, and to complete FF key programming. Microphone Used to talk to another party without using the handset. Speaker Outputs tones and voice at your extension. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 11: Changing The Default Display

    Several of the more common displays are illustrated below. Figure 3. Idle condition for small-display phone (display default) 10:40 Mar 17 Extension User Name Brandy 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 12: Using Variable Mode

    Using Variable Mode allows you to use the soft keys to access programmed system features when your phone is in the following states: • During an intercom call • During a CO dial tone • During a trunk call • After dialing a busy extension DBS 576 (USA), issued January 1999 576-25-750...

  • Page 13: Large-Display Phones

    R EDI AL MUTE G HI M NO M UTE TU V W XY AUTO OPER O N/ O FF FLA S H V O LU M E H O LD S peaker phone 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 14 Used to activate/deactivate the Mute function. When activated, the party on the other end cannot hear you. (See item 12, MUTE Indicator.) AUTO Key Used to access speed dialing or enter account codes. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 15: Changing The Default Display

    2. Press the MENU key to return to the Main Menu. Note: Menus are programmable or customizable per extension. Therefore, the actual menu that displays depends on your system configuration. 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 16: Understanding Display Information

    SYSTEM DIAL message EXTENSION FUNCTION SYSTEM FUNCTION EXT Figure 12. Reminder alarm for large-display phone 10:40 MAR 17 Alarm Alarm 12:30PM Alarm indicator Time PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT DBS 576 (USA), issued January 1999 576-25-750...
  • Page 17 PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT Figure 15. Internal calling in use for large-display Intercom Talk Greg Called party Call Brandy PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 18 1. Understanding Your Phone This page intentionally left blank. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 19: Setting Up Your Phone

    To adjust the volume of your phone while it is idle 1. Press the ON/OFF key. 2. Press the PROG key. 3. Enter 9, then 1 to adjust the incoming ring tone. (The phone produces a tone.) 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 20: Setting Up Flexible Function Keys

    Note: You cannot set up FF keys that are dedicated to outside lines. Contact your system administrator or DBS 576 dealer to make changes to dedicated FF keys. To set up FF keys 1. Pickup the handset or press the ON/OFF key.

  • Page 21: Setting Up One-Touch Keys

    4. Replace the handset or press the ON/OFF key. SETTING UP ONE-TOUCH KEYS You can set up one-touch keys on a non-display or small-display phone to store phone numbers, speed dial numbers, or feature access codes. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 22 3. Press the one-touch key to be programmed. 4. **If the feature functions at the MCO Code level, press AUTO * #. 5. Enter the desired feature code or extension number. 6. Press the HOLD key. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 23: Setting Up Speed Dialing

    NEXT key. To display the previous 10 bins, press the PREV key. For a list of corresponding PSD bin numbers and one-touch or soft keys, see Figure 16 and Table 4. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 24 For more information, see “Checking Speed Dial Numbers.” Figure 16. One-touch and soft key numbering scheme 02: 28 Thu NO V 14 Langf or d S Large-display phone soft keys PRO G CO NF Small-display phone one-touch keys DBS 576 (USA), issued January 1999 576-25-750...
  • Page 25 4. Enter the phone number you want to be speed-dialed from that key (maximum length = 16 characters). Remember to include the Intercom Level or MCO Code level code depending on how the system is set up. (Refer to the following table.) 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 26 PSD numbers. (See Appendix B. “Customized PSD Bin Numbers.”) 1. Pick up the handset or press the ON/OFF key. 2. Either: • Press the PROG key and then press the AUTO key. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 27: Assigning Ssd Numbers

    SSD codes, your extension is not programmed to display that data. To link speed dial numbers to a PSD bin To link speed dial numbers to a PSD bin 1. Pick up the handset or press the ON/OFF key. 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 28: Assigning And Deleting Names For Psd Numbers

    Note: This task requires a display phone. 1. Pick up the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 0 for the Name Assignment mode. DBS 576 (USA), issued January 1999 576-25-750...
  • Page 29 • Press the # key to enter a space. 8. Press the HOLD key when the name is complete. 9. To enter another speed dial name, repeat steps 5-8. 10. Hang up or press the ON/OFF key. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 30 Y Z . , ’ - M O D E EN D PRO G a -f g -l m -r s -x y -sp CO NF A -F G -L M -R S -X Y -- DBS 576 (USA), issued January 1999 576-25-750...
  • Page 31 S T U V W X s tu v w x Y Z .,’- y z :& /sp M SG CO N F M EN U PREV NEXT PR O G 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 32 “Assigning and Deleting Names for PSD Numbers.” • If using a large-display phone, press the MENU key, then the key to the left of PERSONAL DIAL to have the change reflected on the display. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 33: Placing Outside Calls

    3. PLACING OUTSIDE CALLS Your digital phone, in conjunction with the DBS 576, provides the following ways for you to place outside calls: • Accessing an Outside Line • Using Account Codes • Redialing Outside Numbers • Using Speed Dialing.

  • Page 34: Using Account Codes

    You can enter a non-verified account code before making a call or during a call. To enter a non-verified account code before making a call 1. Pick up the handset or press the ON/OFF key. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 35: Verified Id Codes

    5. Dial 9 or press an FF key that is dedicated to an outside line. 6. Dial the phone number. REDIALING OUTSIDE NUMBERS You can use the REDIAL key to redial the last number dialed or to redial a busy number. 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 36: Using Speed Dialing

    • For information on deleting PSD numbers, see “Assigning and Deleting PSD Numbers.” • You cannot delete SSD numbers assigned to one-touch or soft keys. These numbers are programmed from the attendant’s phone. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 37: Dialing Speed Dial

    In the SSD directory, 10 alphabetical entries are displayed.) 2. For the PSD directory, proceed to step 3. For the SSD directory, press the soft key to the left of the desired group of 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 38: Checking Speed Dial Numbers

    1. Press the MODE key one time. (66' and 36' appear on the second line of the display.) 2. Press the soft key next to 66' or 36'. (The first two speed dial entries appear on the second line of the display.) DBS 576 (USA), issued January 1999 576-25-750...
  • Page 39 To check speed dial entries by entering the speed dial bin number 1. Pick up the handset or press the ON/OFF key. 2. Press the CONF key. 3. Press the AUTO key. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 40 000-799). (The speed dial number appears on the first line of the display. The speed dial bin number appears on the second line of the display, along with any name that has been assigned to the speed dial number.) DBS 576 (USA), issued January 1999 576-25-750...

  • Page 41: Handling Incoming Calls

    (default = 703). b. Enter the number of the call pickup group (01-72) where the phone is ringing. 3. Complete the call, and replace the handset or press the ON/OFF key. 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 42: Using Call Hold

    Press the HOLD key (if no FF key is flashing). From a different extension Press the FF key that is flashing red. than the one that placed the call on hold DBS 576 (USA), issued January 1999 576-25-750...

  • Page 43: Transferring Calls

    If On-hook Transfer is disabled for your extension, press the PROG key. Note: On-hook Transfer requires system programming. Unsupervised Transfers In an unsupervised transfer, you do not announce the call to the person receiving the 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 44: Call Pickup

    Note: On-hook Transfer requires system programming. USING CALL PICKUP The System allows the following types of Call Pickup. • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 45: Extension Group Pickup

    2. Enter the Specified Group Pickup code (default=703). 3. Enter the number of the call pickup group (01-72) where the call is ringing. 4. Complete the call and replace the handset or press the ON/OFF key. 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 46: Extension Direct Pickup

    You can use Call Park to transfer a call, even if you cannot locate the intended recipient of the call. There are two ways for an extension to park a call on the DBS. One way is to park DBS 576 (USA), issued January 1999 576-25-750...
  • Page 47 1. At the extension with the transferred park call, lift the handset or press the ON/OFF key. 2. Enter the Call Park Answer/Self access Code (default=772). 3. If necessary, page the party that needs to retrieve the call. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 48 4. Handling Incoming Calls This page intentionally left blank. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 49: Communicating Within Your Office

    5. COMMUNICATING WITHIN YOUR OFFICE The DBS 576 provides a variety of ways to handle calls within your office: • Calling Other Extensions • Switching Between Tone and Voice Calling • Using Paging • Answering a Page with Universal Night Answer •...

  • Page 50: Switching Between Tone And Voice Calling

    3. If your phone is set for tone calling and you want to make a voice call, enter 1. (Or if your phone is set for voice calling and you want to make a tone call, enter 1.) DBS 576 (USA), issued January 1999 576-25-750...

  • Page 51: Using Paging

    DBS 576 system. When you issue a page, you specify a paging group so that your announcement is heard only on the phones that are members of that group.

  • Page 52: Answering A Page (Meet-Me Answer)

    2. Enter the UNA to Page Pickup code (default = 705). MAKING ANNOUNCEMENTS TO BUSY EXTENSIONS Note: This feature requires system programming or a specific DBS 576 configuration, and may not be available. For information, see your system administrator or DBS 576 dealer.

  • Page 53: Answering An Announcement

    3. Press the OHVA Split key to return to the original call. Transferring Calls with an Announcement Note: This feature requires system programming or a specific DBS 576 configuration, and may not be available. For information, see your system administrator or DBS 576 dealer.

  • Page 54: Using Call Forwarding

    If you are forwarding to another extension, enter the extension number. • If you are forwarding to an outside number, press the # key and enter the speed dial code. 5. Replace the handset or press the ON/OFF key. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 55: Using Camp-On (Call Waiting)

    Beginning with CPC Version 2.0, you can leave a text message that displays on the busy phone. Any one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. All the message can be changed through system programming. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 56 3. After you hear a busy tone, enter the Camp-on (Call Waiting) Set code (default = 2). (The Called party hears an alert tone and you hear a ringback tone.) 4. Stay on the line until the called party answer. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 57: Using Message Waiting/Callback

    For a voice message, the display reflects that a new message has been received. If multiple messages have been received, the display reflects the number of messages 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 58: Using Do-Not-Disturb

    (The sender of a callback request cannot cancel the request once it has been sent.) 3. Replace the handset or press the ON/OFF key. USING DO-NOT-DISTURB Use DND to temporarily stop calls from coming to your extension. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 59: Using Absence Messages

    (default = 750). b. Dial the extension number. 3. Replace the handset or press the ON/OFF key. USING ABSENCE MESSAGES Absence messages appear on the display of any internal caller who calls your extension. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 60 Vacation Absence_No._8 Another Office Absence_No._9 Optionally, a return time can be input. Example return times for Absence Messages include: Input Display No input Return Return 9:00 Return 11:00 Return 6:15 1035 Return 10:35 DBS 576 (USA), issued January 1999 576-25-750...

  • Page 61: Locking Your Extension

    3. Dial the Walking TRS/Station Lockout security code. 4. Replace the handset or press the ON/OFF key. To activate the Station Lockout feature for another extension 1. Lift the handset or press the ON/OFF key. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 62 2. Dial the Station Lockout Security Code Change code (default = 749). 3. Dial the current Walking TRS/Station Lockout security code. 4. Dial the new Walking TRS/Station Lockout security code. 5. Replace the handset or press the ON/OFF key. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 63: Using Additional Features

    6. USING ADDITIONAL FEATURES The DBS 576 provides a variety of additional features that you can use in your daily work: • Mute or MUTE Key • Off-Hook Monitor • Handsfree Answerback and Operation • Voice Recognition • Flash Feature •...

  • Page 64: Using Off-Hook Monitor

    1. When the intercom call arrives, make sure the MUTE LED is off. (If it is lit, press the MUTE key to turn it off.) 2. Speak into the microphone to answer the call. To use system features without lifting the handset 1. Press the ON/OFF key. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 65: Using Voice Recognition

    Note: This feature requires system programming and addition hardware (VB-44224 Telephone and VM-44101 Voice Recognition Adaptor). For more information, see your system administrator or DBS 576 dealer. USING THE FLASH FEATURE You can send a signal to your phone to release an outside line by pressing the FLASH key or the PROG key.
  • Page 66 2. If you did not select the conference party that is giving busy tone, re-enter the conference by pressing CONF. 3. If you selected the conference party that is giving busy tone, hang up and then go off-hook again and press CONF to re-enter the conference call. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 67: Controlling Background Music

    3. Enter the time, in 24-hour format, you want the timed reminder (alarm) to sound. (For example, 0100 = 1:00 am, 1300 = 1:00 pm) 4. Replace the handset or press the ON/OFF key. 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 68: Using Caller Id

    (PSD) bin. To view, dial, or store the call log entry for a small-display phone 1. Go off-hook or press the ON/OFF key. 2. Dial the Call Log Feature Code (default = CONF96). DBS 576 (USA), issued January 1999 576-25-750...

  • Page 69: Call Log Format For The Large-Display Phone

    You can view both the calling number information as well as the detailed information on each entry. In addition, you can outdial the displayed number or store the displayed number in a personal speed dial bin. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 70 6. To store the displayed call log number in a personal speed dial (PSD) bin: Press PROG , the speed dial bin number (80-90), and press the left soft key to dial the add digits (usually an area code) and press the HOLD key. DBS 576 (USA), issued January 1999 576-25-750...

  • Page 71: Walking Class Of Service

    Notes: • Before using this feature, a Walking TRS COS must be assigned for your phone by the system administrator or DBS 576 dealer. • The same Walking TRS COS code may be used by more than one extension. To use a Walking TRS COS code 1.
  • Page 72 Figure 19. Example Directory Number Assignment for Extension 200 When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the EXT LED. DBS 576 (USA), issued January 1999 576-25-750...
  • Page 73 3. If dialing an outside call, dial the outside line group access code (9, 81-84). 4. Dial the phone number or extension number. To receive a call using a non-primary directory number 1. Lift the handset or press the ON/OFF key. 2. Press the desired NPDN key. 576-25-750 DBS 576 (USA), issued March 1999...

  • Page 74: Using Zip Mode

    To enter or cancel Zip mode 1. Press the ON/OFF key. 2. Press the PROG key and dial 80. Press the ZIP key. 3. Press the ON/OFF key. DBS 576 (USA), issued January 1999 576-25-750...
  • Page 75 Call Forward (All Calls): Set 70 + extension number 721 + extension number Call Forward (All Calls): 731 + extension number Cancel Call Forward (All Calls): Set from another ext. Call Forward (All Calls): Cancel from another ext. 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 76 (Ver. 2.0 or higher) Day2 Direct Call Pick-Up 73 + extension number DND: Set/Cancel Extension Call Extension number Extension Directory Name Assignment Flash/Recall Key Floating Hold: Answer Call Park Pickup (Ver. 2.0 or higher)) DBS 576 (USA), issued January 1999 576-25-750...
  • Page 77 Station Lockout Cancel (Other *#03 Ext.) Walking TRS/Station Lockout *#04 Security Code Change Callback Cancellation Zip Mode On/Off (toggle) Version 2.5 or higher Direct Call to a PDN Ext. UNA Pickup Absence Message Code 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 78 ACD-2 Wrap *#88 Ver. 2.5 or higher Text Message Send *75 + (Msg Code No. 0-9) Text Message Reply *76 + (Msg Code No. 0-9) Login Key for CTAPI *#90 Ver. 2.5 or higher DBS 576 (USA), issued January 1999 576-25-750...
  • Page 79 PSD bins on non-display phones. When making changes to PSD numbers, be sure to record the change in this following table. Table 7. Customized PSD numbers (assigned to PSD bins) PSD Bin PSD Number PSD Name Number 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 80 Appendix B. Customized PSD Bin Numbers DBS 576 (USA), issued January 1999 576-25-750...
  • Page 81 Call Pickup- All Calls, 51 announcement, 62 Call Pickup- External Calls, 51 Assigning names to PSD Call Waiting:using, 65 Callback messages, 68 numbers, 32 Assigning names to PSD Calling other extensions, 57 numbers:large-display example, 576-25-750 DBS 576 (USA), issued March 1999...
  • Page 82 Floating hold key, 48 Personal Speed Dialing Handling incoming calls, 47 (PSD):assigning names, 32 Handsfree Personal Speed Dialing answerback/operation:using, 76 (PSD):assigning numbers, 26 In-office communications, 57 Personal Speed Dialing Internal:communications, 57 (PSD):deleting names, 32 DBS 576 (USA), issued January 1999 576-25-750...
  • Page 83 Volume:handset, 21 number, 49 Volume:receiver, 21 Switching from tone to voice Volume:ringer, 21 calling, 58 Volume:speaker, 21 System Speed Dial (SSD) volumes, 21 Numbers:Assigning, 31 Walking Class of Service, 85 576-25-750 DBS 576 (USA), issued March 1999...

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