Please refer to the following before contacting Customer Service Centre
for a service / repair:
Failure
Out of operation
Remote Control is not operational
Unable to remove odour
Unable to remove the dirt in the air
Loud operational noise level
7
Failure and Solutions
Checklist
Please check whether the power plug
is properly inserted into the socket.
Please check whether the batteries
are still usable.
The batteries are placed in the
correct poles.
The unit's receiver are facing the
remote control line of sight.
The air intake may be blocked.
Please clean both the air intake ducts.
If the filters are too dirty, please clean
each of the filters or replace with new
ones if the unit is still not functioning
properly.