Troubleshooting; Technical Support - D-Link DKVM-4K Quick Installation Manual

Switching with the DKVM- 4K
The DKVM-4K features a Select Button located on the top panel to switch quickly and easily between
both your computers.
Select
Button
You can also use keyboard Hot Keys to switch between your computers. Press the Scroll Lock key
twice to enter Hot Key switching mode. A beep confirms that the Hot Key mode is activated.
Hot Key Menu
• Scroll Lock + Scroll Lock + 1 : Switches to PC 1
• Scroll Lock + Scroll Lock + 2 : Switches to PC 2
• Scroll Lock + Scroll Lock + 3 : Switches to PC 3
• Scroll Lock + Scroll Lock + 4 : Switches to PC 4
• Scroll Lock + Scroll Lock + --> : Switches to next PC
• Scroll Lock + Scroll Lock + <-- : Switches to previous PC
• Scroll Lock + Scroll Lock + B : Turns beeper ON/OFF
• Scroll Lock + Scroll Lock + M : Resets the mouse and keyboard
• Scroll Lock + Scroll Lock + S : Activates Auto Scan Mode. Each computer will be scanned every 10
seconds. Press any key or SPACE bar to exit Auto Scan Mode

Troubleshooting

Keyboard/ Mouse
If your keyboard or mouse is not functional, not detected, or there is a keyboard/mouse error on boot-up,
check the following:
• Make sure that the cables are properly connected between the DKVM-4K and the computer(s), and the
keyboard/mouse to the DKVM-4K. Check that the keyboard/mouse is plugged into the correct PS/2
keyboard/mouse port.
•
Verify that the keyboard/mouse works when plugged into the computer directly. You will have to shut
down your computer first to do this.
•
Try using a different keyboard/mouse.
• If mouse movement is random when switching between computers, try shutting down your computer and
rebooting.
• If a special mouse is used such as a cordless or scrolling mouse, make sure you use generic PS/2
mouse drivers. A non-standard PS/2 mouse may have extensions on the PS/2 protocol that are not
supported by the DKVM-4K.
• Do not move the mouse or press any mouse buttons when switching from one PC to another.
• Try resetting the mouse by unplugging it from the DKVM-4K for about 3 seconds and reconnecting.
Video
If the image on your monitor is not clear, check the following:
• Verify that all video monitor cables are inserted properly.
• Try lowering the resolution and refresh rate of your monitor.
• Try using a shorter video cable.
• Try rescanning for VGA signal from monitor again.
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€0.05ppm peak, €0.045ppm off peak Times Mon-Fri 9.00am - 6.00pm Sat 10.00am - 2.00pm

Technical Support

D-Link UK & Ireland Technical Support over the Telephone:
08456 12 0003 (United Kingdom)
Times Mon-Fri 9.00am - 6.00pm Sat 10.00am - 2.00pm
+1890 886 899 (Ireland)
D-Link UK & Ireland Technical Support over the Internet:
http://www.dlink.co.uk
ftp://ftp.dlink.co.uk
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