There Is No Sound From A Specific Device - Sony STR-DH770 Manual

[146] Troubleshooting Sound

There is no sound from a specific device.

Check that the device is correctly connected to the corresponding audio input jacks.
Check that the cable(s) used for the connection is (are) fully inserted into the jacks on both
the receiver and the device.
Press AMP MENU, then check [<INPUT>] - [INPUT MODE].
Check that the device is correctly connected to the corresponding HDMI jack.
The HDMI settings of some playback devices need to be configured. Refer to the operating
instructions supplied with each device.
Be sure to use a High Speed HDMI Cable with Ethernet when you view images or listen to
sound, especially for 1080p, Deep Color (Deep Colour), 4K or 3D transmission. Premium
High Speed HDMI Cable with Ethernet is required for 4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0
10 bit etc.
Sound may not be output from the receiver while the home menu is displayed on the TV
screen. Press HOME to exit the home menu.
Audio signals (format, sampling frequency, bit length, etc.) transmitted from an HDMI jack
may be suppressed by the connected device. Check the setup of a device connected via an
HDMI cable if the image is poor or the sound does not come out of the device.
When a connected device does not support the copyright protection technology (HDCP), the
image and/or the sound from the HDMI TV OUT jack may be distorted or may not be
output. If this is the case, check the specifications of the connected device.
Set the image resolution of the playback device to more than 720p/1080i to enjoy High
Bitrate Audio (DTS-HD Master Audio, Dolby TrueHD).
The image resolution of the playback device may need to be configured to certain settings
before you can enjoy DSD and Multi Channel Linear PCM. Refer to the operating
instructions of the playback device.
Make sure the TV supports the System Audio Control function.
If the TV does not have a System Audio Control function, press AMP MENU, then set on
the display panel [<HDMI>] - [AUDIO OUT] to:
[TV+AMP] if you want to listen to the sound from the TV speaker and receiver.
[AMP] if you want to listen to the sound from the receiver only.
When you connect the receiver to a video device (projector, etc.), sound may not be output
from the receiver. In this case, press AMP MENU, then set [<HDMI>] - [AUDIO OUT] to
[AMP] on the display panel.
You cannot listen to the sound of a device connected to the receiver while TV input is
selected on the receiver.
Be sure to change the input of the receiver to HDMI if you want to watch a program on a
device connected via HDMI connection to the receiver.
Change the TV channel if you want to watch a TV broadcast.
Be sure to select the correct device or input when watching a program from a device
connected to the TV. Refer to the section on this operation in the operating instructions
of the TV.
Sound is not output if you use [DIRECT] when an HDMI input or digital input (COAXIAL or
OPTICAL) is selected. Use another sound field.
When using the Control for HDMI function, you cannot control connected devices using the
remote control of the TV.
Some devices and TVs need to be set up. Refer to the operating instructions supplied
with each device and TV.
Change the input of the receiver to the HDMI input connected to the device.
Check that the selected digital audio input jack is not assigned to another input.
[147] Troubleshooting Sound
There is no sound from the TV via the HDMI TV OUT
(ARC) jack when using the Audio Return Channel