Related Manuals for HP HP 15 TouchSmart
Summary of Contents for HP HP 15 TouchSmart
- Page 1 HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSmart Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide...
- Page 2 HP Inc. bound by the terms of the HP End User License Not all features are available in all editions of under license. Microsoft and Windows are U.S.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................5 Display ..................................5 Front ..................................6 Right side ................................6 Left side ................................. 8 Top ..................................9 TouchPad ............................. 9 Lights ..............................11 Button ..............................12 Keys .............................. - Page 6 Battery ............................... 31 Optical drive ............................33 Keyboard ............................35 6 Removal and replacement procedures for Authorized Service Provider parts ........... 39 Component replacement procedures ........................39 Display subcomponents (bezel, webcam, panel) ................39 Top cover ............................43 Power button board .......................... 46 TouchPad button board ........................
- Page 7 Downloading a BIOS update ......................81 Using HP PC Hardware Diagnostics (UEFI) ......................81 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........82 10 Using HP PC Hardware Diagnostics (UEFI) ..................... 83 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............84 11 Backing up, restoring, and recovering in Windows 10 ..................
- Page 8 DVD±RW SuperMulti DL Drive specifications ....................100 15 Power cord set requirements ........................101 Requirements for all countries .......................... 101 Requirements for specific countries and regions ..................... 102 16 Recycling ..............................105 Battery ................................105 Display ................................105 Index ................................111 viii...
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Page 9: Product Description
Product description Category Description Product name HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC Processors AMD A8-6410 processor (2.0-GHz, 2-MB L2 cache, 1600-MHz DDR3L) AMD A6-6310 processor (1.8-GHz, 2-MB L2 cache, 1600-MHz DDR3L) AMD A4-6210 processor (1.8-GHz, 2-MB L2 cache, 1600-MHz DDR3L) - Page 10 Single digital microphone HD audio, dual speakers HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) HP Webcam: VGA camera (fixed, no tilt with activity LED, 640x480 by 24 frames per second)
- Page 11 Category Description Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (1 port) USB 2.0 (2 ports) AC Smart Pin adapter plug Headphone/microphone in combo jack Keyboard/pointing...
- Page 12 Chapter 1 Product description...
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Page 13: External Component Identification
External component identification Display Component Description WLAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). -
Page 14: Front
To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. To access this guide in Windows 10, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. - Page 15 Component Description NOTE: For disc compatibility information in Windows 8.1, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. For disc compatibility information in Windows 10, type help in the taskbar search box, select Help and Support, and then type disc compatibility in the search box.
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Page 16: Left Side
Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter. -
Page 17: Top
To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. To access this guide in Windows 10, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. - Page 18 Component Description NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...
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Page 19: Lights
Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. -
Page 20: Button
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 21: Keys
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the spacebaror the key. Windows key (Windows 8.1) Returns you to the Start screen from an open app or the Windows desktop. -
Page 22: Bottom
Bottom Component Description Battery lock and unlock latch Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. -
Page 23: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay. - Page 24 Component Model number (select models only) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...
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Page 25: Illustrated Parts Catalog
Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components... - Page 26 For use in French Canada 749658-DB1 For use in Denmark, Finland, and Norway 749658-DH1 For use in the Czech Republic and Slovakia 749658-FL1 Top cover (includes touchpad) Black licorice/textured HP 15 models 749639-001 Purple HP 15 models 775088-001 Chapter 3 Illustrated parts catalog...
- Page 27 Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.1 Professional or Windows 10 For use in HP 15 and Compaq 15 models with a touch screen: ● AMD A8-6410 processor, UMA graphics, and 2 memory slots 782949-xxx ●...
- Page 28 1-TB, 5400-rpm, 2.5-inch for use in HP 15 and Compaq 15 models 778192-005 750 GB, 5400 rpm hard drive, 2.5 inch for use in HP 15 and Compaq 15 models 778190-005 500-GB, 5400-rpm, 7-mm for use in HP 15 and Compaq 15 models...
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Page 29: Miscellaneous Parts
Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001 AC adapter, 65-W, non-PFC, 4.5 mm 710412-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001 People’s Republic of China and India) -
Page 30: Display Assembly Subcomponents
Display assembly subcomponents Item Component Spare part number Display bezel (includes Mylar screw covers): For use with HP models 749644-001 For use with Compaq models 749645-001 Display cable (includes display panel cable and webcam/microphone cable) Non-touch screen 749646-001 Touch screen... - Page 31 For use in models with a touch screen 774166-001 Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) For use in HP 15 and Compaq 15 models without a touch screen 750635-001 For use in HP 15 models with a touch screen...
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Page 32: Mass Storage Devices
Mass storage devices Item Component Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001 Hard drive, SATA; does not include bracket): 1-TB, 5400-rpm, 2.5-in 778192-005 750-GB, 5400-rpm, 2.5-in 778190-005 500-GB, 5400-rpm, 7-mm 778186-005 Hard drive bracket 749648-001 Chapter 3 Illustrated parts catalog... -
Page 33: Plastics Kit
Plastics Kit Item Component Spare part number Plastics Kit, includes: 749656-001 Left cover Right cover Rubber Kit Component Spare part number Rubber Kit, includes: 749652-001 Front feet Rear feet Plastics Kit... - Page 34 Chapter 3 Illustrated parts catalog...
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Page 35: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 36: Drive Handling
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 37: Packaging And Transporting Guidelines
Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V... - Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts
Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures... - Page 40 Remove the battery from the computer (3). Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
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Page 41: Optical Drive
Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 750636-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. - Page 42 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
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Page 43: Keyboard
Keyboard Description Spare part number Keyboard for use in the United States 749658-001 Keyboard for use in India 749658-002 Keyboard for use in the United Kingdom 749658-031 Keyboard for use in Germany 749658-041 Keyboard for use in France 749658-051 Keyboard for use in Italy 749658-061 Keyboard for use in Spain 749658-071... - Page 44 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 31). To remove the keyboard: Position the computer upside down with the front toward you. Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer.
- Page 45 Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures...
- Page 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
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Page 47: Removal And Replacement Procedures For Authorized Service Provider Parts
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures... - Page 48 Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
- Page 49 Disconnect the cable (2) from the module. To remove the display panel: Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1).
- Page 50 On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
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Page 51: Top Cover
NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Top cover for use in black licorice/textured HP 15 models (includes touchpad) 749639-001 Top cover for use in purple HP 15 models (includes touchpad) 775088-001 Top cover for use in sparkling black HP 15 models (includes touchpad) - Page 52 Remove the two Phillips broadhead PM2.5×2.0 screws from the optical drive bay (4). Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer. Position the computer upright with the front toward you. Disconnect the power button board cable (1) and the touchpad button board cable (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
- Page 53 Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. Lift the rear edge of the top cover (1) until it disengage from the base enclosure. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures...
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Page 54: Power Button Board
Power button board Description Spare part number Power button board (includes cable) 749650-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 55: Touchpad Button Board
TouchPad button board Description Spare part number TouchPad button board (includes bracket) 749651-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 56 Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
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Page 57: Hard Drive
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 1-TB, 5400-rpm, 2.5-in 778192-005 750 GB, 5400 rpm, 2.5 in 778190-005 500-GB, 5400-rpm, 7-mm 778186-005 Hard drive bracket 749648-001 Before removing the hard drive, follow these steps: Shut down the computer. - Page 58 To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to the hard drive. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
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Page 59: Wlan Module
WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-005 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination adapter 753077-005 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 733476-005 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-005 CAUTION:... - Page 60 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
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Page 61: Fan
NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. - Page 62 Remove the fan from the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
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Page 63: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 749647-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 64: System Board
System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.1 Professional or Windows 10 For use in touch screen models: ●... - Page 65 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 31). Remove the following components: ● Keyboard (see Keyboard on page ●...
- Page 66 Lift the right side of the system board (1), and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure (2). NOTE: Be careful not to inadvertently disconnect the speaker cable when lifting the system board. Flip the system board upside down to gain access to the speaker connector (1).
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Page 67: Usb Board
USB board Description Spare part number USB board (includes cable) 749649-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 68: Speakers
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 749653-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 69: Heat Sink Assembly
Reverse this procedure to install the speakers. Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with an AMD processor, UMA graphics, and 1 memory slot 753895-001 Heat sink for use in models with an AMD processor, discrete graphics, and 1 memory slot 762728-001... - Page 70 Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
- Page 71 UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). ● Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures...
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Page 72: Rtc Battery
RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 73: Memory Module
Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 74: Display Assembly
Description Spare part number Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) For use in HP 15 and Compaq 15 models without a touch screen 750635-001 For use in HP 15 models with a touch screen 764877-001... - Page 75 Description Spare part number Gray Compaq 15 models 749642-001 Black Compaq 15 models 760962-001 Gray HP 15 models 760963-001 Red HP 15 models 760964-001 White HP 15 models 760965-001 Blue HP 15 models 760966-001 Silver HP 15 models 760967-001 Hinges (left and right)
- Page 76 Release the wireless antenna cables from the clips (3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Remove the four Phillips PM2.5×5.0 screws (1) (two from each hinge) and one Phillips PM2.5×3.5 screw (2) (on the right hinge) that secures the display assembly to the computer.
- Page 77 Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Remove the webcam/microphone module (2).
- Page 78 NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).
- Page 79 Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. Component replacement procedures...
- Page 80 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
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Page 81: Using Setup Utility (Bios) In Windows 10
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –... -
Page 82: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 83: Synchronizing A Tablet And Keyboard (Select Products Only)
Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. - Page 84 Chapter 7 Using Setup Utility (BIOS) in Windows 10...
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Page 85: Using Setup Utility (Bios) In Windows 8.1
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. - Page 86 From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.
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Page 87: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux
Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. -
Page 88: Restoring Factory Settings In Computer Setup
Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 89: Downloading A Bios Update
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 90: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page BIOS When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. -
Page 91: Using Hp Pc Hardware Diagnostics (Uefi)
10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 92: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. -
Page 93: Backing Up, Restoring, And Recovering In Windows 10
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 94: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 95: Restore And Recovery
Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. -
Page 96: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 97: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. - Page 98 Chapter 11 Backing up, restoring, and recovering in Windows 10...
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Page 99: Backing Up, Restoring, And Recovering In Windows 8.1
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. -
Page 100: Restore And Recovery
● The creation process can take up to an hour or more. Do not interrupt the creation process. If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP ● Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. -
Page 101: Recovering Using Hp Recovery Manager
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●... -
Page 102: Using Hp Recovery Media To Recover
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 103: 13 Backup And Recovery In Suse Linux
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive. - Page 104 Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.
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Page 105: 14 Specifications
14 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 25.9 cm 10.2 in Width 37.8 cm 14.88 in Height 2.53 cm 1.00 in Weight 2190 g 4.83 lb 3 cell battery 2230 g 4.92 lb 4 cell battery Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A –... -
Page 106: 39.6-Cm (15.6-In) Display Specifications
39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours... -
Page 107: Hard Drive Specifications
Hard drive specifications 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 92.0 g Interface type SATA SATA SATA... -
Page 108: Dvd±Rw Supermulti Dl Drive Specifications
DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter... -
Page 109: 15 Power Cord Set Requirements
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 110: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO... - Page 111 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
- Page 112 104 Chapter 15 Power cord set requirements...
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Page 113: 16 Recycling
NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org. - Page 114 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
- Page 115 Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
- Page 116 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel upright. Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. 108 Chapter 16 Recycling...
- Page 117 Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel.
- Page 118 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. 110 Chapter 16 Recycling...
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Page 119: Index
40, 68 specifications 99 boot order display cable Hard drive bracket changing 89 illustrated 22 illustrated 24 changing HP Recovery Manager removing 70 hard drive bracket display enclosure removing 50 bottom 16 illustrated 23 hard drive light 9 buttons... - Page 120 HP PC Hardware Diagnostics (UEFI) lights ports downloading 82 AC adapter 8 external monitor 8 using 83 caps lock 11 HDMI 8 HP Recovery Manager hard drive 9 product description 3 correcting boot problems 89, 94 mute 11 USB 2.0 6...
- Page 121 40, 69 system 87, 93 Windows USB flash drive 88, 94 hard drive 99 File History 92 using HP Recovery media 86, 92 optical drive 100 restoring files 92 recovery media supported discs system restore point 85, 86, 91...
- Page 122 114 Index...