HP 15 Maintenance And Service Manual
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HP 15 Maintenance And Service Manual

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HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
HP 250 G2 Notebook PC
HP 255 G2 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 15

  • Page 1 HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 255 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to drive to install the Windows 7 software and change without notice. The only warranties for take full advantage of Windows 7 functionality. HP products and services are set forth in the http://windows.microsoft.com/en-us/ express warranty statements accompanying windows7/get-know-windows-7 for details.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    AMD models ................................7 2 External component identification ....................... 11 Right side ................................11 Left side ................................12 Front ..................................13 Display ................................. 14 Top ..................................15 TouchPad ............................15 Lights ..............................16 Button ..............................17 Keys ..............................18 Bottom ................................. 19 Labels ...................................
  • Page 6 RTC battery ............................102 Hard drive connector ........................104 Weight ............................. 106 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 ..........107 Starting Setup Utility (BIOS) ..........................107 Updating the BIOS .............................. 107 Determining the BIOS version ......................107 Downloading a BIOS update ......................
  • Page 7 Restore and recovery ............................124 Recovering using HP Recovery Manager ..................125 What you need to know ....................125 Using the HP Recovery partition (select models only) ..........125 Using HP Recovery media to recover ................126 Changing the computer boot order ................126 Removing the HP Recovery partition .....................
  • Page 8 Restoring specific files ........................130 Restoring specific files using Windows Backup and Restore ........130 Recovering the original system using HP Recovery Manager ............130 What you need to know ....................130 Recovering using HP Recovery partition (select models only) ........131 Recovering using the recovery media ................

  • Page 9: Product Description

    Product description Intel HM76 Express Chipset models Category Description Non-touch ; Non-touch; Touch; Touch; discrete discrete Product name HP 15 Notebook PC √ √ √ √ HP 15 TouchSmart Notebook PC √ √ √ √ Compaq 15 Notebook PC √...
  • Page 10 HD audio √ √ √ √ Dual speakers √ √ √ √ HP TrueVision HD webcam (fixed, no tilt with activity LED, √ √ √ √ 1280×720 by 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) √ √...
  • Page 11 √ √ USB 2.0 (2 ports) √ √ √ √ VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ √ √ √ √ 75 Hz, hot plug and unplug and auto-detection for correct output to wide-aspect vs. standard aspect video Hot Plug/unplug and auto detect for correct output to wide- aspect vs.

  • Page 12: Intel Bay Trail Chipset Models

    Intel Celeron N2810 processor (2.0-GHz, 1-MB cache, 7.5 W) √ √ Chipset Bay Trail √ √ Graphics UMA graphics: √ √ Intel HD graphics Panel 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA √ √ BrightView (1366×768) display; typical brightness: 200 nits Chapter 1 Product description...
  • Page 13 √ √ HD audio √ √ Dual speakers √ √ HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by √ √ 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) √ √ Intel Bay Trail chipset models...
  • Page 14 √ √ USB 2.0 (2 ports) √ √ VGA (Dsub 15 pin) supporting 2560×1600 external resolution @ 60 Hz, √ √ hot plug and unplug and auto-detection for correct output to wide- aspect vs. standard aspect video Hot Plug/unplug and auto detect for correct output to wide-aspect vs.

  • Page 15: Amd Models

    √ HP Quad-Core, (1.55 GHz, 13W) √ √ √ √ Intel Quad-Core, (1.55 GHz, 13W) √ √ √ √ Intel Celeron HP Dual-Core, (1.05 GHz, 8W √ √ √ √ Dual-Core, (1.05 GHz, 8W) √ √ √ √ Chipset Integrated SOC FCH √...
  • Page 16 AMD Radeon HD 8280 Graphics (E2-3800) √ √ AMD Radeon HD 8210 Graphics (E1-2100) √ √ Panel 39.6-cm (15.6-in), high-definition (HD), light-emitting diode √ √ √ √ (LED), SVA BrightView (1366×768) display; typical brightness: 200 nits Touchscreen, 39.6-cm (15.6-in), high-definition (HD), light- √...
  • Page 17 HD audio √ √ √ √ Dual speakers √ √ √ √ HP TrueVision HD webcam (fixed, no tilt with activity LED, √ √ √ √ 1280×720 by 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) √ √...
  • Page 18 Category Description Non-touch; Non-touch; Touch; Touch; discrete discrete Power 65-W Smart AC adapter; for use in all countries except China and √ √ requirements India) 65-W EM Smart AC adapter; for use in China and India only) √ √ √ √...

  • Page 19: External Component Identification

    External component identification Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.

  • Page 20: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 External component identification...

  • Page 21: Front

    Component Description NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio- in (microphone). Front Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information.

  • Page 22: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 External component identification...

  • Page 23: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 24: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth®...

  • Page 25: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 26: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the spacebaror the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 27: Bottom

    Bottom Component Description Battery lock and unlock latch Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 28: Labels

    Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.
  • Page 29 Component Product name Serial number Product number Warranty period Model number (select models only) Component Serial number Product number Warranty period Labels...
  • Page 30 Component Model number (select models only) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 31: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 32 747124-001 ● Blue 750201-001 ● Purple 750202-001 Top cover (includes keyboard): For use in black HP 15 and Compaq 15 models: ● For use in the United States 747140-001 ● For use in France 747140-051 ● For use in Italy 747140-061 ●...
  • Page 33 For use in Denmark, Finland, and Norway 747140-DH1 ● For use in the Czech Republic and Slovakia 747140-FL1 For use in white HP 15 and Compaq 15 models: ● For use in the United States 747141-001 ● For use in France 747141-051 ●...
  • Page 34 For use in Denmark, Finland, and Norway 747142-DH1 ● For use in the Czech Republic and Slovakia 747142-FL1 For use in blue HP 15 and Compaq 15 models: ● For use in the United States 750195-001 ● For use in Greece 750195-151 ●...
  • Page 35 ● For use in the Netherlands 750196-B31 ● For use in French Canada 750196-DB1 For use in gray HP 15 and Compaq 15 models: ● For use in the United States 747143-001 ● For use in the United Kingdom 747143-031 ●...
  • Page 36 Item Component Spare part number ● For use in Bulgaria 749022-261 ● For use in Thailand 749022-281 ● For use in Japan 749022-291 ● For use in Europe 749022-A41 ● For use in Taiwan 749022-AB1 ● For use in South Korea 749022-AD1 ●...
  • Page 37 Item Component Spare part number ● UMA graphics, Intel HM76 chipset, Windows 8 Professional 747137-601 ● Discrete graphics, Intel HM76 chipset, without Windows 8 748839-001 ● Discrete graphics, Intel HM76 chipset, Windows 8 Standard 748839-501 ● Discrete graphics, Intel HM76 chipset, Windows 8 Professional 748839-601 ●...
  • Page 38 The hard drive bracket is available using spare part number 747117-001. 1-GB, 5400-rpm, 2.5-in 676521-005 750-GB, 5400-rpm, 2.5-in 634250-005 500-GB, 5400-rpm 669299-005 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) 622643-005 (16) Speakers (includes left and right speakers and cable) 747135-001 (17) Battery: 4-cell, 41-Whr, 2.8-Ah Li-ion battery...

  • Page 39: Display Assembly Subcomponents

    For use with HP 250 and HP 255 models 749553-001 Webcam/microphone module 747144-001 Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) For use in HP 15 and Compaq 15 models 747131-001 For use in HP 250 and HP 255 models 749020-001 Hinges (left and right)

  • Page 40: Mass Storage Devices

    Item Component Spare part number Display enclosure: For use in HP 15 and Compaq 15 models: ● Black 747108-001 ● White 747109-001 ● 747110-001 ● Blue 750197-001 ● Gray 747111-001 ● Purple 750198-001 For use in HP 250 and HP 255 models ●...

  • Page 41: Plastics Kit

    Optical drive cover (for use in models without an optical drive) Rubber Kit Component Spare part number Rubber Kit for use in HP 15 and Compaq 15 models 747133-001 Rubber Kit for use in HP 250 models 756215-001 Rubber Kit for use in HP 255 models...

  • Page 42: Miscellaneous Parts

    HP Smart AC adapter: For use with computer models equipped with discrete graphics: ● 90-W PFC HP Smart AC adapter (for use in all countries except China and India) 710413-001 ● 90-W PFC EM HP Smart AC adapter (for use in China and India only)

  • Page 43: Sequential Part Number Listing

    90-W PFC HP Smart AC adapter for use with computer models equipped with discrete graphics (for use in all countries except China and India) 710414-001 90-W PFC EM HP Smart AC adapter for use with computer models equipped with discrete graphics (for use in China and India only) Sequential part number listing...
  • Page 44 Optical drive connector 747120-001 Hinges (left and right) 747121-001 Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in for use in HP 15 black modelsBlack 747122-001 Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in HP 15 white models 747123-001 Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in HP branded red models...
  • Page 45 (includes replacement thermal materials) 747140-001 Top cover with keyboard for use in black HP 15 and Compaq 15 models in the United States 747140-051 Top cover with keyboard for use in black HP 15 and Compaq 15 models in France...
  • Page 46 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Denmark, Finland, and Norway 747140-FL1 Top cover with keyboard for use in black HP 15 and Compaq 15 models in the Czech Republic and Slovakia 747141-001...
  • Page 47 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Denmark, Finland, and Norway 747142-FL1 Top cover with keyboard for use in red HP 15 and Compaq 15 models in the Czech Republic and Slovakia 747143-001...
  • Page 48 747143-DB1 Top cover with keyboard for use in gray HP 15 and Compaq 15 in French Canada 747143-DH1 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Denmark, Finland, and Norway 747144-001 Webcam/microphone module...
  • Page 49 Top cover with keyboard for use in black HP 250 and HP 255 models in Denmark, Finland, and Norway 749022-FL1 Top cover with keyboard for use in black HP 250 and HP 255 models in the Czech Republic and Slovakia 749553-001...
  • Page 50 Top cover with keyboard for use in blue HP 15 and Compaq 15 models in French Canada 750196-001 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in the United States 750196-151 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in Greece...
  • Page 51 Spare part Description number 753100-601 System board for use only in models with UMA graphics, Celeron N2820 processor, and Windows 8 Professional (includes replacement thermal materials) 756215-001 Rubber Kit for use in HP 250 models Sequential part number listing...
  • Page 52 Chapter 3 Illustrated parts catalog...

  • Page 53: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 54: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube...
  • Page 56 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 57: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001 Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 58: Display Subcomponents (Bezel, Webcam, Panel)

    Description Spare part number Raw display panel for use in HP 15 and Compaq 15 models 747131-001 Raw display panel for use in HP 250 models and HP 255 models 749020-001...
  • Page 59 Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 60 Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). To remove the display panel: Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel and hinges forward to gain access to the hinge screws (2).
  • Page 61 Remove the six Phillips PM2.0×3.0 screws (1) that secure the display panel to the hinges, and then rotate the display panel onto the keyboard (2). Component replacement procedures...
  • Page 62 On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.

  • Page 63: Service Door

    Service door NOTE: The service door is available in the Plastics Kit. Description Spare part number Plastics Kit 747130-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 747125-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 65 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 66: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 733476-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your...
  • Page 67 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 68: Memory Module

    Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69: Top Cover/Keyboard

    Top cover/keyboard NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Top cover with keyboard for use in black HP 15 and Compaq 15 models: ● For use in the United States 747140-001 ● For use in France 747140-051 ●...
  • Page 70 For use in Denmark, Finland, and Norway 747141-DH1 ● For use in the Czech Republic and Slovakia 747141-FL1 Top cover with keyboard for use in red HP 15 and Compaq 15 models: ● For use in the United States 747142-001 ●...
  • Page 71 For use in Denmark, Finland, and Norway 747142-DH1 ● For use in the Czech Republic and Slovakia 747142-FL1 Top cover with keyboard for use in blue HP 15 and Compaq 15 models: ● For use in the United States 750195-001 ●...
  • Page 72 For use in French Canada 747143-DB1 ● For use in Denmark, Finland, and Norway 747143-DH1 Top cover with keyboard for use in black HP 250 and HP 255 models: ● For use in the United States 749022-001 ● For use in the United Kingdom 749022-031 ●...
  • Page 73 Description Spare part number ● For use in French Canada 749022-DB1 ● For use in Denmark, Finland, and Norway 749022-DH1 ● For use in the Czech Republic and Slovakia 749022-FL1 Before removing the top cover/keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Disconnect the following cables: (1): Power button board cable (2): Keyboard cable (3): Touchpad cable Remove the 14 Phillips PM2.5×6.0 screws that secure the top cover to the computer. Position the computer upright with the front toward you, and then open the computer. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure.
  • Page 75 Remove the top cover (2). Reverse this procedure to install the top cover/keyboard. Note the antenna routing path on the bottom of the computer when reassembling the computer. Component replacement procedures...

  • Page 76: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 747128-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 77 TouchPad button board Description Spare part number TouchPad button board (includes cable) 747127-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: Display Assembly

    Description Spare part number Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in black HP 15 models 747121-001 Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in white HP 15 models 747122-001 Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in red HP models...
  • Page 79 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 49). Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 58).
  • Page 80 Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. The Mylar screw covers are included in the Rubber Kit, spare part number 747133-001 for HP 15 and Compaq 15 models, 756215-001 for HP 250 models, and 751418-001 for HP 255 models.
  • Page 81 Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image.
  • Page 82 Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) To remove the display panel: Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel (2) onto the computer. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image.
  • Page 83 On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Remove the panel from the display enclosure. To remove the display hinges: Component replacement procedures...
  • Page 84 Remove the six Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). To remove the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) built into the display enclosure. Remove the wireless antenna cables and transceivers (2).
  • Page 85 To remove the display/webcam cable, release the webcam connector (1), webcam cable (2), and display cable (3) from the routing path built into the display enclosure. If replacing the display enclosure, be sure that the other subcomponents (including the webcam/ microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 86: Usb Board

    USB board Description Spare part number USB board (includes cable) 747126-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 87: Hard Drive

    676521-005 750-GB, 5400-rpm, 2.5-in 634250-005 500-GB, 5400-rpm, 2.5-in 669299-005 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) 622643-005 Hard drive bracket 747117-001 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 88 Disconnect the connector from the hard drive (4). To remove the hard drive bracket, remove the four Phillips PM2.5×3.0 screws (1) that secure the bracket to the hard drive. Chapter 4 Removal and replacement procedures...
  • Page 89 Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 90: Optical Drive Connector

    Optical drive connector Description Spare part number Optical drive connector 747119-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 91: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. NOTE: Intel models come with removable processors. AMD models come with processors soldered to the system board that cannot be removed or replaced. Description Spare part number System boards for use in models with Intel processors: ●...
  • Page 92 Description Spare part number ● Windows 8 Standard 747149-501 System board for use only in models with an AMD A4-5000 processor and discrete graphics: ● Without Windows 8 747151-001 ● Windows 8 Standard 747151-501 System board for use only in models with an AMD E2-3800 processor and discrete graphics: ●...
  • Page 93 Component replacement procedures...
  • Page 94 Position the computer upright, and then disconnect the following cables from the system board: (2): Speaker cable (3): USB board cable (4): Optical drive connector cable Remove the seven Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the plastic tape from atop the fan (2).
  • Page 95 Lift the side opposite of the connectors of the system board (3), and then pull the system board away from the connectors to remove it (4). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 96: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Models with Intel processors: ● UMA graphics and Intel HM76 chipset 747241-001 ● UMA graphics and Intel HM86 chipset 747384-001 ● UMA graphics and an Intel Bay Trail chipset 747243-001 ●...
  • Page 97 Remove the fan: Disconnect the fan cable (1) from the system board. Remove the fan from the clip on the system board (2). Remove the fan (3). Intel processor and UMA graphics (not Bay Trail) Intel processor and discrete graphics (not Bay Trail) Component replacement procedures...
  • Page 98 Remove the heat sink: Loosen the four Phillips screws that secure the heat sink to the system board (1). Remove the heat sink (2) from the system board. AMD processor and discrete graphics Chapter 4 Removal and replacement procedures...
  • Page 99 AMD processor and UMA graphics The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part kits. Intel Bay Trail processor and UMA graphics Component replacement procedures...
  • Page 100 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Intel processor and discrete graphics (not Bay Trail) Chapter 4 Removal and replacement procedures...
  • Page 101 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it Intel processor and UMA graphics (not Bay Trail) ●...
  • Page 102 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it AMD processor with UMA graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Chapter 4 Removal and replacement procedures...

  • Page 103: Processor

    Reverse this procedure to reassemble and install the fan/heat sink assembly. Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes replacement thermal materials.
  • Page 104 Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Chapter 4 Removal and replacement procedures...

  • Page 105: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 747116-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 106 Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...

  • Page 107: Card Reader Board

    Card reader board Description Spare part number Card reader board (includes cable) 747129-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 108 Remove the card reader board (3). Reverse this procedure to install the card reader board. 100 Chapter 4 Removal and replacement procedures...

  • Page 109: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 747135-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 110: Rtc Battery

    Remove the speakers (3). Reverse this procedure to install the speakers. RTC battery Description Spare part number RTC battery 747132-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 111 Position the system board upside down. Disconnect the battery cable from the system board (1), and then lift the battery up and off the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures 103...

  • Page 112: Hard Drive Connector

    Hard drive connector Description Spare part number Hard drive connector 747118-001 Before removing the hard drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 113 Remove the hard drive connector (2). Reverse this procedure to install the hard drive connector. Component replacement procedures 105...

  • Page 114: Weight

    Weight Before removing the weight, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 115: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 116: Downloading A Bios Update

    Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 108 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 117: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 118 110 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 119: Using Setup Utility (Bios) And System Diagnostics In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 120: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 121: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.
  • Page 122 114 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7...

  • Page 123: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux

    Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 124: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 125: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
  • Page 126 ● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

  • Page 127: Specifications

    Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 128: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max)

  • Page 129: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* 320-GB* (9.5 mm) (7.0 mm) (9.5 mm) Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm 100.4 mm Width 69.9 mm 69.9 mm 70.1 mm 69.9 mm...

  • Page 130: Dvd±Rw Supermulti Dl Drive Specifications

    R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.15 in) Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 μm Access time Random < 175 ms <...

  • Page 131: Backing Up, Restoring, And Recovering In Windows 8

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 132: Restore And Recovery

    The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 133: Recovering Using Hp Recovery Manager

    ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 125.

  • Page 134: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 135: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 136: Creating The Recovery Media

    Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 130. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 137: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 138: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 139: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 140 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. 132 Chapter 10 Backing up, restoring, and recovering in Windows 7...

  • Page 141: 11 Backup And Recovery In Suse Linux

    Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.
  • Page 142 Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.

  • Page 143: 12 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.

  • Page 144: Non-Volatile Memory Usage

    Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 145 Code is updated when the writing data to this accessible) mouse, & system BIOS is updated. memory and is available battery on the HP website. Writing management). data to this ROM in an inappropriate manner can render the PC non- functional. DIMM Serial...

  • Page 146: Questions And Answers

    Fingerprint Reader 512kByte Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make the templates.
  • Page 147 This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings.
  • Page 148 140 Chapter 12 Statement of Volatility...

  • Page 149: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 150: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 151 BSMI certification mark. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C- UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm conductor size, with plug BS 1363/A with BSI or ASTA marks.
  • Page 152 144 Chapter 13 Power cord set requirements...

  • Page 153: 14 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 154 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
  • Page 155 Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 156 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel upright. Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. 148 Chapter 14 Recycling...
  • Page 157 Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel.
  • Page 158 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. 150 Chapter 14 Recycling...

  • Page 159: Index

    50, 70 packaging 47 boot order display bezel transporting 47 changing 131 illustrated 31 workstation 47 changing HP Recovery Manager removing 50, 72 spare part number 36 bottom 22 display cable hard drive buttons illustrated 31 illustrated 30, 32...
  • Page 160 16 removing 52, 74, 75 hard drive 11 packaging guidelines 47 spare part number 36 mute 16 plastic parts, service HP PC Hardware Diagnostics (UEFI) power 11 considerations 45 downloading 109 RJ-45 (network) status 12 Plastics Kit using 109...
  • Page 161 20 removing 69 service considerations spare part number 28, 36, 69 recovering the original system 130 cables 45 TouchPad zone, identifying 15 recovery 130, 133 connectors 45 transporting guidelines 47 discs 123, 126 plastic parts 45 traveling with the computer 22...
  • Page 162 webcam identifying 14 webcam light, identifying 14 webcam/microphone cable illustrated 31 removing 52, 74, 75 spare part number 36 webcam/microphone module illustrated 31 removing 51, 73 spare part number 40 weight removing 106 Windows File History 124 restoring files 124 system restore point 123 Windows Backup and Restore restoring files 130...

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