Orange Care; Ensure Your Phone Is Secure Orange Care - Motorola V545 User Manual

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ensure your phone is secure

Orange Care

Life's difficult enough, without having to
worry about the expense and hassle of
replacing your phone.
With Orange Care you get:
Worldwide cover for 12 months against
loss, theft, accidental or malicious
damage and handset breakdown.
A replacement phone of the same
model despatched within 24 hours of
our acceptance of your claim, to any
UK address.
The same number and the same service
on your replacement Orange phone that
you enjoyed on your old one, so you're
never out of touch for long.
Great value cover for £5 per month.
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To get Orange Care call 150 if you are a
pay monthly, or 450 if you are a pay as
you go customer.
Note: Orange Care includes insurance
and warranty which is subject to terms
and conditions and exclusions as
stated in Chapter 14. You should read
these carefully.
protecting your phone
Accidents happen – which is why we offer
Orange Care. However, we do ask that
you take good care of your phone and
follow just a few basic steps to help
protect your phone:
Don't leave your phone unattended in
a public place.
Don't leave your phone in a vehicle.
ensure your phone is secure
If this can't be avoided, please
make sure it's locked in the boot or
glove compartment.
Never loan your phone to
someone else.
Don't leave your phone on transport,
for instance busses, planes or trains.
How to claim:
Report the loss, theft or damage to
Orange as soon as possible.
Loss, theft or malicious damage
claims must be reported to the police
immediately (or as soon as possible
within 24 hours of discovery).
To make a claim or to have your
phone barred to prevent unauthorised
use simply call Orange customer
services on 07973 100 150, or if you
are abroad call +44 7973 100 250.
To speed up your claim make a note
of the key facts before calling, eg, time
of theft, where you lost it, how it got
damaged and what the damage is,
steps taken to recover your phone and
any other relevant details. You must
provide any assistance and/or
information that Orange reasonably
requests in connection with the
replacement of your phone.
Remember, if your phone is stolen or
maliciously damaged we need a crime
reference number or a lost property
number if it is lost.
Once your claim is accepted and the
administration fee of £15 is paid,
Orange will despatch your
replacement phone. Please see the
Orange Care terms and conditions for
more information.
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