D-Link DWL-7700AP User Manual page 72

DWL-7700AP User's Manual
4. What variables may cause my wireless products to lose reception?
D-Link products let you access your network from virtually anywhere you want. However, the
positioning of the products within your environment will affect the wireless range. Please refer to
Installation Considerations in the Wireless Basics section of this manual for further information
about the most advantageous placement of your D-Link wireless products.
5. Why does my wireless connection keep dropping?
 Antenna Orientation- Try different antenna orientations for the DWL-7700AP. Try to keep the
antenna at least 6 inches away from the wall or other objects.
 If you are using .4GHz cordless phones, X-10 equipment or other home security systems,
ceiling fans, and lights, your wireless connection will degrade dramatically or drop altogether.
Try changing the channel on your router, access point and wireless adapter to a different
channel to avoid interference.
 Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise, like
microwaves, monitors, electric motors, etc.
6. Why can't I get a wireless connection?
If you have enabled encryption on the DWL-7700AP, you must also enable encryption on all
wireless clients in order to establish a wireless connection.
 Make sure that the SSID on the router and the wireless client are exactly the same. If they
are not, wireless connection will not be established.
 Move the DWL-7700AP and the wireless client into the same room and then test the wireless
connection.
 Disable all security settings.
 Turn off your DWL-7700AP and the client. Turn the DWL-7700AP back on again, and then
turn on the client.
 Make sure that all devices are set to Infrastructure mode.
 Check that the LED indicators are indicating normal activity. If not, check that the AC power
and Ethernet cables are firmly connected.
 Check that the IP address, subnet mask, gateway and DNS settings are correctly entered for
the network.
 If you are using .4GHz cordless phones, X-10 equipment or other home security systems,
ceiling fans, and lights, your wireless connection will degrade dramatically or drop altogether.
Try changing the channel on your DWL-7700AP, and on all the devices in your network to
avoid interference.
Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise, like

microwaves, monitors, electric motors, etc.
7. I forgot my encryption key.
 Reset the DWL-7700AP to its factory default settings and restore the other devices on your
network to their default settings. You may do this by pressing the Reset button on the back
of the unit. You will lose the current configuration settings.
D-Link Systems, Inc.
Troubleshooting
7