NETGEAR Wireless Router Setup Manual page 40

NETGEAR Wireless Router Setup Manual
If your router is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new router by performing the following procedure:
Turn off power to the cable or DSL modem.
1.
Turn off power to your router.
2.
Wait five minutes and reapply power to the cable or DSL modem.
3.
When the modem's lights indicate that it has reacquired sync with the ISP, reapply power to
4.
your router.
Then restart your computer.
5.
If your router is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, you may have incorrectly set the login name and password in the
router.
• Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account as the Account Name in the Basic
Settings menu.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer's MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the router's
MAC address.
OR
Configure your router to spoof your computer's MAC address. This can be done in the Basic
Settings menu.
If your router can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
• Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the router's configuration, reboot
your computer and verify the DNS address as described in
Networking Components" on page
manually with DNS addresses, as explained in your operating system documentation.
6-4
B-9. Alternatively, you may configure your computer
August 2004
"Install or Verify Windows
Troubleshooting Common Problems