Solving Keyboard And Mouse Problems - HP xw4600 Service And Technical Reference Manual

Table 5-8 Printer problems (continued)
Problem
Printer does not turn on.
Printer prints garbled information.
Printer is offline.

Solving keyboard and mouse problems

Table 5-9 Keyboard and mouse problems
Problem
Keyboard commands and typing
are not recognized by the
workstation.
Cursor will not move using the
arrow keys on the keypad.
Mouse does not respond to
movement or is too slow.
122 Chapter 5 System diagnostics and troubleshooting
Cause
If you are on a network, you
might not have made a
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
The correct printer driver is not
installed.
The cables might not be
connected properly.
Printer memory might be
overloaded.
The printer might be out of
paper.
Cause
Keyboard connector is not
properly connected.
Program in use has stopped
responding to commands.
Keyboard needs repairs.
Keyboard key is stuck down.
Workstation is in Hibernate
mode.
The Num Lock key might be
on.
Mouse connector is
not properly plugged into the
back of the workstation.
Program in use has stopped
responding to commands.
Mouse needs repairs.
Solution
Make the proper network connection to the printer.
Run printer self-test.
Reconnect all cables.
Install the correct printer driver for the application.
Reconnect all cables.
Reset the printer by turning it off for one minute, then turn
it back on.
1. Verify that the paper tray and refill it if it is empty.
2. Select Online.
Solution
1. Power off the workstation.
2. Reconnect the keyboard to the back of the
workstation and restart the workstation.
Shut down the workstation using the mouse, and then
restart the workstation.
Replace the keyboard.
Remove any debris from the keyboard.
Press the power button to resume from Hibernate mode.
Press the Num Lock key. The Num Lock light should not
be on if you want to use the arrow keys. The
can be disabled or enabled in the Computer Setup (F10)
Utility.
1. Shut down the workstation using the keyboard.
2. Plug the mouse connector into the PS/2 mouse
connector slot in the workstation, and then restart the
workstation.
Shut down the workstation using the keyboard and then
restart the workstation.
Replace the mouse.
Num Lock key
ENWW