Toyota HigHlander Warranty & Maintenance Manual
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Toyota HigHlander Warranty & Maintenance Manual

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See also: Service Manual , Owner's Manual
www.toyota.com
Printed in U.S.a. 7/12
12-tCS-05814
HigHlander
2 0 1 3
00505-13wMG-HIG
warranty &
MaIntEnanCE GUIDE

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  • Page 1 HigHlander www.toyota.com 2 0 1 3 warranty & MaIntEnanCE GUIDE Printed in U.S.a. 7/12 12-tCS-05814 00505-13wMG-HIG...
  • Page 3 Toyota. www.toyota.com. We want you to enjoy owning your Toyota We wish you many miles of safe and pleasurable driving, and we look forward as much as you enjoy driving it. This booklet is designed to help.

  • Page 4: Table Of Contents

    Table of Contents WARRANTY INFORMATION Introduction Satisfaction Down the Road If You Need Assistance The Immobilizer Key Transportation Assistance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty Your Responsibilities Operation and Maintenance Obtaining Warranty Service...
  • Page 5 Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty Maintenance Log Using the Maintenance Log Charts Schedule A — 4-Cylinder Engines Schedule B — V6 Engines Explanation of Maintenance Items Vehicle Identification...

  • Page 6: Satisfaction Down The Road

    Satisfaction Down the Road t Toyota, our top priority is always Our goal is for every Toyota customer to our customers. We know your enjoy outstanding quality, dependability and peace of mind throughout their Toyota is an important part of your life and something you depend on every ownership experience.

  • Page 7: If You Need Assistance

    When you call, please have your vehicle corner of the dashboard, under the identification number, the current mileage window) on your Toyota and the names of your Current mileage on your vehicle • selling and servicing dealerships. Name of your Toyota dealership •...
  • Page 8 If You Need Assistance California residents: Toyota offers your assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331.

  • Page 9: The Immobilizer Key

    The Immobilizer Key THE NEW WORLD OF ANTI-THEFT TECHNOLOGY SECURITY This Toyota vehicle may be equipped with For security purposes, access to key an electronic “immobilizer” anti-theft codes and service procedures for system. When the key is inserted into the...
  • Page 10 Toyota dealer or certain registered consider having the Toyota dealer or a locksmiths can obtain the key code from a qualified independent automotive restricted-access database. These...

  • Page 11: Transportation Assistance

    Toyota. We also dealer or owner scheduling conflicts. know how disruptive the loss of The Transportation Assistance Policy transportation can be to your daily routine.

  • Page 12: Your Warranties In Detail

    These warranties apply to all 2013 model replacement only. year Highlander vehicles distributed by Toyota that are originally sold by an Important: You must use the Dispute authorized dealer in the United States and Settlement Program (or, in California,...

  • Page 13: Your Rights Under State Law

    Dispute Settlement Program. This Toyota does not authorize any person to program is administered by an create for it any other obligation or liability independent third party: in connection with this vehicle.
  • Page 14 General Warranty Provisions WARRANTY COVERAGE AT A GLANCE Your Warranties in Detail...

  • Page 15: New Vehicle Limited Warranty

    Covered” on pages 14-15. workmanship of any seatbelt or air bag Coverage is for 60 months or system supplied by Toyota, subject to the 60,000 miles, whichever occurs first. exceptions indicated under “What Is Not Covered” on pages 14-15.

  • Page 16: What Is Not Covered

    When your vehicle is inoperable due to • Installation of non-Genuine Toyota failure of a warranted part, towing service Parts to the nearest authorized Toyota dealership Airborne chemicals, tree sap, road • is covered. debris (including stone chips), rail dust, salt, hail, floods, wind storms,...
  • Page 17 Failure of a vehicle on which the odometer remedy under this warranty or any has been altered so that actual vehicle implied warranty. Toyota does not mileage cannot be readily determined. authorize any person to create for it Salvage or Total-Loss Vehicles any other obligation or liability in connection with this vehicle.

  • Page 18: Dispute Resolution

    New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on pages 5-6. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act.

  • Page 19: Federal Emission Control Warranty

    However, emissions standards as determined by under the terms of the Basic Warranty, an EPA-approved emissions test. Toyota provides coverage of three years or This failure results or will result in 36,000 miles, whichever occurs first. •...

  • Page 20: Air Conditioning System

    Federal Emission Control Warranty WHAT IS NOT COVERED WARRANTY PARTS LIST Air Conditioning System These warranty obligations do not apply to failures or noncompliance caused by: Compressor • The use of replacement parts not Condenser • • certified in accordance with Evaporator •...

  • Page 21: Exhaust Gas Recirculation

    Federal Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation You are responsible for performance of (EGR) System the required maintenance indicated in the Owner’s Manual and this booklet. Toyota EGR gas temperature sensor • will not deny a warranty claim solely EGR valve •...

  • Page 22: Replacement Parts

    30 days (unless a shorter period is required by law). If your claim is denied, of replacement parts that are not Toyota will notify you in writing of the equivalent in quality to Genuine Toyota Parts may impair the effectiveness of the reason within the same period.
  • Page 23 Federal Emission Control Warranty IF YOU HAVE QUESTIONS If you have questions or concerns about Vehicles equipped with a California your federal emission warranty coverage, Certified Emission Control System that please refer to “If You Need Assistance” are sold, registered and operated in on pages 5-6.

  • Page 24: Dealer Certificate

    Federal Emission Control Warranty DEALER CERTIFICATE and use, Toyota will remedy the We (the dealership) want you to know that at the time your new Toyota vehicle is nonconformity free of charge under being delivered: the terms of the Emission Performance Warranty.

  • Page 25: California Emission Control Warranty

    Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...

  • Page 26: Warranty Coverage

    – If an emissions-related part listed You are responsible for presenting your on pages 18–19 is defective, the vehicle to a Toyota dealership as soon as part will be repaired or replaced by a problem exists. The warranty repairs Toyota. This is your SHORT-TERM...
  • Page 27 California Emission Control Warranty PARTS LIST: LONG-TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY These warranty obligations do not apply to The parts listed here are covered for seven failures or noncompliance caused by: years or 70,000 miles from the vehicle’s in-service date, whichever occurs first.
  • Page 28 Catalyst System You are responsible for performance of the required maintenance indicated in the Exhaust center pipe (including • Owner’s Manual and this booklet. Toyota catalytic converter) will not deny a warranty claim solely Exhaust front pipe on models •...
  • Page 29 Toyota Parts for maintenance and repairs. However, use required by law). If your claim is denied, Toyota will notify you in writing of the of replacement parts that are not reason within the same period. If we fail...
  • Page 30 California Emission Control Warranty REPAIR DELAYS IF YOU HAVE QUESTIONS If a Toyota dealership is unable to If you have questions or concerns about complete repairs on your vehicle within your vehicle’s California emission warranty 30 days, you may have the repairs made coverage, please follow the steps under Toyota’s provisions for emergency...

  • Page 31: Tire Limited Warranty

    The tires that come as original equipment Bridgestone/Firestone on your vehicle are warranted by their 535 Marriott Drive manufacturer and not Toyota. A separate Nashville, TN 37214 warranty statement for the tires is in your Bridgestone: (800) 847-3272 glove box.

  • Page 32: Your Responsibilities

    You can be confident you’re getting the show that you maintained your vehicle. best possible service for your vehicle when you take it to a Toyota dealership. However, damage or failures caused by lack of proper maintenance are not covered under warranty.
  • Page 33 Genuine Toyota Parts when you need to replace a part on your vehicle. Like all Toyota products, Genuine Toyota Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle’s exact specifications.

  • Page 34: Obtaining Warranty Service

    In the United States, U.S. If your vehicle is inoperable or unsafe to Territories and Canada drive and there is no Toyota dealership reasonably available to make repairs, you To obtain warranty service in the United may perform the repairs yourself or have States, U.S.
  • Page 35 Notes Your Responsibilities...

  • Page 36: The Importance Of Scheduled Maintenance

    Follow this booklet’s recommendations and you’ll enjoy maximum reliability and peace of mind from your Toyota for many years to come. Maintenance Log...

  • Page 37: Maintaining Your Warranty

    Information portion of this booklet. maintenance records to the new owner. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle.

  • Page 38: Using The Maintenance Log Charts

    The dealership will mark the dealer service vehicle’s exact specifications. When you verification area with the following stamp go to a Toyota dealership, you can be (which may be customized with the confident that they will use Genuine Toyota dealership’s name): parts and have Toyota-trained technicians.

  • Page 39: Special Operating Conditions

    SuperChrome and Alloy Wheel Care In addition to standard maintenance items, the maintenance log indicates services that If you purchased genuine Toyota should be performed on vehicles that are accessory Aluminum Alloy Wheels, follow driven under especially demanding these cleaning guidelines to maintain the conditions.

  • Page 40: Schedule A - 4-Cylinder Engines

    Schedule A — 4-Cylinder Engines 5,000 miles or 6 months 10,000 miles or 12 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 41 Schedule A — 4-Cylinder Engines 15,000 miles or 18 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 42 Schedule A — 4-Cylinder Engines 20,000 miles or 24 months 25,000 miles or 30 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 43 Schedule A — 4-Cylinder Engines 30,000 miles or 36 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Automatic transmission fluid...
  • Page 44 Schedule A — 4-Cylinder Engines 35,000 miles or 42 months 40,000 miles or 48 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 45 Schedule A — 4-Cylinder Engines 45,000 miles or 54 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 46 Schedule A — 4-Cylinder Engines 50,000 miles or 60 months 55,000 miles or 66 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 47 Schedule A — 4-Cylinder Engines 60,000 miles or 72 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Automatic transmission fluid...
  • Page 48 Schedule A — 4-Cylinder Engines 65,000 miles or 78 months 70,000 miles or 84 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 49 Schedule A — 4-Cylinder Engines 75,000 miles or 90 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 50 Schedule A — 4-Cylinder Engines 80,000 miles or 96 months 85,000 miles or 102 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 51 Schedule A — 4-Cylinder Engines 90,000 miles or 108 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Automatic transmission fluid...
  • Page 52 Schedule A — 4-Cylinder Engines 95,000 miles or 114 months 100,000 miles or 120 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine coolant Rotate tires Replace engine oil and oil filter...
  • Page 53 Schedule A — 4-Cylinder Engines 105,000 miles or 126 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 54 Schedule A — 4-Cylinder Engines 110,000 miles or 132 months 115,000 miles or 138 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 55 Schedule A — 4-Cylinder Engines 120,000 miles or 144 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Replace spark plugs Rotate tires Inspect the following:...

  • Page 56: Schedule B - V6 Engines

    Schedule B — V6 Engines 5,000 miles or 6 months 10,000 miles or 12 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and Rotate tires...
  • Page 57 Schedule B — V6 Engines 15,000 miles or 18 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 58 Schedule B — V6 Engines 20,000 miles or 24 months 25,000 miles or 30 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 59 Schedule B — V6 Engines 30,000 miles or 36 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Automatic transmission fluid...
  • Page 60 Schedule B — V6 Engines 35,000 miles or 42 months 40,000 miles or 48 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and Rotate tires...
  • Page 61 Schedule B — V6 Engines 45,000 miles or 54 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 62 Schedule B — V6 Engines 50,000 miles or 60 months 55,000 miles or 66 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 63 Schedule B — V6 Engines 60,000 miles or 72 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Automatic transmission fluid...
  • Page 64 Schedule B — V6 Engines 65,000 miles or 78 months 70,000 miles or 84 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and Rotate tires...
  • Page 65 Schedule B — V6 Engines 75,000 miles or 90 months Check installation of driver’s floor mat Rotate tires Inspect and adjust all fluid levels Visually inspect brake linings/drums and Re-torque propeller shaft bolt (4WD) brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 66 Schedule B — V6 Engines 80,000 miles or 96 months 85,000 miles or 102 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 67 Schedule B — V6 Engines 90,000 miles or 108 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Automatic transmission fluid...
  • Page 68 Schedule B — V6 Engines 95,000 miles or 114 months 100,000 miles or 120 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine coolant Visually inspect brake linings/drums and Replace engine oil and oil filter...
  • Page 69 Schedule B — V6 Engines 105,000 miles or 126 months Check installation of driver’s floor mat Rotate tires Inspect and adjust all fluid levels Visually inspect brake linings/drums and Re-torque propeller shaft bolt (4WD) brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 70 Schedule B — V6 Engines 110,000 miles or 132 months 115,000 miles or 138 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 71 Schedule B — V6 Engines 120,000 miles or 144 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Replace spark plugs Rotate tires Inspect the following:...

  • Page 72: Explanation Of Maintenance Items

    Explanation of Maintenance Items Brake Lines and Hoses he following descriptions are provided to give you a better Visually inspect for proper installation. understanding of the maintenance Check for chafing, cracks, deterioration items that should be performed on your and signs of leakage. Replace any vehicle.

  • Page 73: Engine Coolant

    Maintenance and Care section of the • designed specifically for the model Owner’s Manual ). and model year of your vehicle. Your Toyota is equipped with Genuine Always properly secure the driver’s • Toyota Super Long-Life Coolant. The floor mat using the retaining hooks.

  • Page 74: Engine Oil And Oil Filter

    Tighten connections or replace parts as NOTE: Your vehicle may be certified with necessary. Genuine Toyota 0W20 motor oil. Refer to Front and Rear Differential Oil the maintenance log (Schedule A and B) to determine which maintenance schedule Inspect or replace at specified intervals.

  • Page 75: Spark Plugs

    Explanation of Maintenance Items Radiator and Condenser Inspect for debris, corrosion and signs of damage. Have any problem repaired immediately by a qualified technician. Spark Plugs Replace at specified intervals. Install new plugs of the same type as originally equipped. A qualified technician should perform this operation.

  • Page 76: Vehicle Identification

    Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number Maintenance Log...
  • Page 77 Notes Maintenance Log...
  • Page 78 Notes Maintenance Log...
  • Page 79 Notes Maintenance Log...
  • Page 80 Notes Maintenance Log...
  • Page 81 Notes Maintenance Log...
  • Page 82 Notes Maintenance Log...

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