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8
Troubleshooting
Appliance Not Receiving Power
Problem Power cord is not properly plugged in.
Solution Check cord. Make sure it is properly seated at both ends.
Problem Power supply not providing power.
Solution Check power source. If the source has no power, take appropriate action such as
inserting a new fuse or resetting circuit breaker.
Unable to Log In to the Console Port—No Error Message
Two laptop computers (using terminal emulation programs) or terminals should be able to
communicate back to back in the same way that the terminal communicates with the IP1200
Series. If this is not possible by using your laptop computer or terminal, the problem is with the
terminal or cable and not with the appliance.
Problem No console connection to the IP1200 Series.
Solution For information about how to create a console connection, see
"To connect to the
console"
on page 40.
Problem Not connected with a null-modem cable.
Solution Verify that you are using a null-modem cable. For pinout information, see
"To
connect to the console"
on page 40.
Problem Wrong terminal settings.
Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity, 9600 bps.
Problem Terminal set for flow control.
Solution The IP1200 Series does not use flow control. The terminal should be set for no flow
control.
Problem Defective IP1200 Series or file system.
Solution Contact the Nokia customer support site listed in
"Nokia Contact Information"
on
page 3.
Login Prompt Appears, But Password Not Accepted
Problem Database is corrupt.
Solution Return to default settings as described in
"To reset the default database settings"
on
page 115, or contact the Nokia customer support site listed in
"Nokia Contact Information"
on
page 3.
114
IP1220 and IP1260 Security Platforms Installation Guide
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