Toshiba strata CT Installation & Maintenance Manual page 9

Requirements ..................................................................................................... 9-2
StrataLink and TAPI Service Provider for Windows 95 & NT ........................ 9-2
Install TSPI and/or StrataLink Packages ........................................................... 9-4
TSPI Description ............................................................................................... 9-8
Purpose .............................................................................................................. 9-8
Introduction ....................................................................................................... 9-8
Levels of Service ............................................................................................... 9-9
Strata CT's TSPI Model ..................................................................................... 9-9
The DKT TSPI Call State Flow ....................................................................... 9-10
System Messages ............................................................................................. 9-10
Start-up and Shutdown of TAPI ...................................................................... 9-11
Receiving Information ..................................................................................... 9-12
Basic Call Control ........................................................................................... 9-20
Holding Calls ................................................................................................... 9-21
Transferring Calls ............................................................................................ 9-21
Conferencing ................................................................................................... 9-22
Call Parking ..................................................................................................... 9-23
Call Forwarding ............................................................................................... 9-23
H
Call Pickup ...................................................................................................... 9-23
Miscellaneous Functions ................................................................................. 9-23
Extended Services ........................................................................................... 9-24
Using StrataLink for CTI Connections ............................................................ 9-27
StrataLink Functions ....................................................................................... 9-28
Software Application Initiated Events ............................................................. 9-28
Telephone System Events ................................................................................ 9-30
C
Tokens ............................................................................................................. 9-33
TeleMagic Link ............................................................................................... 9-35
Debugging ....................................................................................................... 9-36
Using Goldmine '95 with StrataLink .............................................................. 9-37
Goldmine '95 Installation Guidelines .............................................................. 9-38
Beneficial Options Available in Goldmine 95 ................................................ 9-41
Using ACT! 3.0 with StrataLink ..................................................................... 9-43
Linking ACT! 3.0 with StrataLink .................................................................. 9-43
Installing ACT! 3.0 .......................................................................................... 9-44
Using StrataLink with Access '97 ................................................................... 9-47
Handling Outgoing Calls ................................................................................. 9-48
Handling Incoming Calls ................................................................................. 9-48
Using StratLink with Outlook 97/98/2000 ...................................................... 9-50
Handling Outgoing Calls ................................................................................. 9-50
Chapter 10 - ISDN Interfaces
PRI Overview .................................................................................................. 10-1
BRI S/T Overview ........................................................................................... 10-1
Strata CT I&M October 2000
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