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Troubleshooting
Information Codes
Info.
Code
716
Cannot logon to the designated SMTP Server.
717
Incomplete SMTP Protocol transmission. SMTP
Server's hard disk may be full.
718
Page Memory Overflow occurred while receiving
printing data. The paper size selected within your
application to print is larger than the paper size loaded
in the cassette(s).
719
Received data via LAN is in a format that is not
supported.
720
Cannot connect to the POP Server. (Incorrect POP
Server IP Address) POP Server is down.
721
Cannot connect to the POP Server. (User Name or
Password error)
722
Failed to obtain the Network Parameters (such as: IP
Address, Subnet Mask, Default Gateway IP Address,
etc.) from the DHCP server.
725
DNS Server connection timed out. DNS Server is
down.
726
Received an error response from the DNS Server.
729
Failed to authenticate (SMTP AUTHENTICATION)
when connecting with the SMTP server.
730
Cannot retrieve the Journal nor program the Internet
Parameters and the Auto Dialler remotely via email
from a PC.
731
The dialler buffer for manual dialling was full (70
stations) when the Relay Transmission Request was
received.
800/816/
Unit was requested to relay a document or
825
Confidential Communication but has no capability.
815
Mailbox is full.
870
Memory overflow occurred while storing documents
into memory for transmission.
NOTE
228
Meaning
1. After identifying the problem and verifying the recommended action, if the information Codes
keep reoccuring or for help on Information Codes that appear on your machine but are not
listed above, please contact your local Panasonic Authorized Dealer.
Action
Check the SMTP Server IP Address setting.
Contact the Network Administrator.
SMTP Server is defective.
Contact the Network Administrator.
Check the document size and resolution.
Ask originator to re-send in a supported size
and resolution.
Ask the originator to re-send with a supported
file attachment format:
* In a TIFF-F format.
* Image data conforming to recording paper
size.
Check the POP Server IP Address.
Contact the Network Administrator.
Check the POP User Name and Password or
the APOP settings.
Contact the Network Administrator.
1. Check the LAN Cable connection.
2. Contact your Network Administrator and
verify whether the DHCP is available on
your network. If it is not, change the Fax
Parameter No. 169 (DHCP CLIENT) to
"Invalid"
and
set
the
Parameters manually (see page 16).
Check the DNS Server IP Address.
Contact the Network Administrator.
Check the POP Server Name.
Check the SMTP Server Name.
Check the SMTP AUTHENT. User Name and
Password.
Contact the Network Administrator.
Check that the Fax Parameter No. 158 (PC
REMOTE UPDATE) is set to "2:Valid".
Request the originator to re-send the Relay
Transmission Request after the reserved
communication is finished.
Check with the other party.
1. Transmit documents without storing into
memory.
2. Install Optional Flash Memory Card.
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