Panasonic KX-TG2431AL Operating Instructions Manual
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Panasonic KX-TG2431AL Operating Instructions Manual

Panasonic KX-TG2431AL Operating Instructions Manual

2.4 ghz digital cordless answering system / with dual handsets
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TG2431AL_2432AL(e).book Page 1 Tuesday, March 15, 2005 6:37 PM
Model shown is KX-TG2431AL.
This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider.
Charge the battery for 6 hours before initial use.
Please read these Operating Instructions before using the unit and save
for future reference.

Operating Instructions

2.4 GHz Digital Cordless Answering System
KX-TG2431AL
Model No.
2.4 GHz Digital Cordless Answering System
KX-TG2432AL
Model No.
with Dual Handsets

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  • Page 1: Operating Instructions

    TG2431AL_2432AL(e).book Page 1 Tuesday, March 15, 2005 6:37 PM Model shown is KX-TG2431AL. This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your service provider. Charge the battery for 6 hours before initial use.

  • Page 2: Table Of Contents

    Intercom ......28 For KX-TG2431AL users ..28 For KX-TG2432AL users ..29 Transferring a call (KX-TG2432AL only) .
  • Page 3 TG2431AL_2432AL(e).book Page 3 Tuesday, March 15, 2005 6:37 PM Listening to messages using the base unit ......42 Listening to messages using the handset .

  • Page 4: Your Phone

    TG2431AL_2432AL(e).book Page 4 Tuesday, March 15, 2005 6:37 PM Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. (found on the bottom of the unit) Name and address of dealer Attach your purchase receipt here.

  • Page 5: Accessory Information

    Accessory information Included accessories No. Accessory items AC adaptor Telephone line cord Telephone plug Battery Handset cover Belt clip Charger Additional/replacement accessories Accessory items Order number Rechargeable nickel metal HHR-P105 hydride (Ni-MH) battery Headset KX-TCA88AL Introduction Quantity KX-TG2431AL KX-TG2432AL –...

  • Page 6: Important Safety Instructions

    TG2431AL_2432AL(e).book Page 6 Tuesday, March 15, 2005 6:37 PM Introduction Important safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2.
  • Page 7 TG2431AL_2432AL(e).book Page 7 Tuesday, March 15, 2005 6:37 PM L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible.

  • Page 8: For Best Performance

    TG2431AL_2432AL(e).book Page 8 Tuesday, March 15, 2005 6:37 PM Introduction For best performance Base unit location/noise The base unit and handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the unit away from electrical appliances such as a TV, personal computer or another cordless phone.

  • Page 9: Preparation

    (AC 220–240 V, 50/60 Hz) AC adaptor Note: L Use only the included Panasonic AC adaptor PQLV19AL. L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet.

  • Page 10: Battery Installation

    TG2431AL_2432AL(e).book Page 10 Tuesday, March 15, 2005 6:37 PM Preparation L The unit will not work during a power failure. We recommend connecting a standard telephone to the same telephone line or to the same telephone jack using a telephone double adaptor. L The unit is not designed to be used with rotary (pulse dialling) services.

  • Page 11: Battery Charge

    TG2431AL_2432AL(e).book Page 11 Tuesday, March 15, 2005 6:37 PM Battery charge Place the handset on the base unit or charger for 6 hours before initial use. L The unit will beep once, the CHARGE indicator will light, and “Charging” will be displayed.

  • Page 12: Battery Replacement

    TG2431AL_2432AL(e).book Page 12 Tuesday, March 15, 2005 6:37 PM Preparation Battery performance After your Panasonic battery is fully charged, you can expect approximately the following performance: Operation Operating time While in use Up to 5 hours (talking) While not in use...

  • Page 13: Controls And Displays

    TG2431AL_2432AL(e).book Page 13 Tuesday, March 15, 2005 6:37 PM Controls and displays Controls Base unit C D E F KX-TG2432AL KX-TG2431AL A {LOCATOR/INTERCOM 1} B {LOCATOR/INTERCOM 2} C {LOCATOR/INTERCOM} D {<} (Repeat) E {>} (Skip) F Antenna G Speaker H {ERASE}...
  • Page 14 TG2431AL_2432AL(e).book Page 14 Tuesday, March 15, 2005 6:37 PM Preparation Handset A Speaker B Soft key C Headset jack D {C} (TALK) E Navigator key F {s} (SP-PHONE) G {PAUSE} {REDIAL} H Ringer indicator Message indicator I Receiver J Display K {MENU} L {OFF} M {MUTE} {CLEAR}...

  • Page 15: Display

    TG2431AL_2432AL(e).book Page 15 Tuesday, March 15, 2005 6:37 PM Display Base unit display items Displayed Meaning item Flashes when message memory is full. Flashes when the date and time need to be set. Base unit is on an intercom call, or handset is using the answering system.

  • Page 16: Setting The Date And Time

    TG2431AL_2432AL(e).book Page 16 Tuesday, March 15, 2005 6:37 PM Preparation Setting the date and time Set the date and time so that the unit will announce the day and time each message was recorded by the answering system (page 40) when you play back messages. Press {MENU}.

  • Page 17: Making/Answering Calls

    TG2431AL_2432AL(e).book Page 17 Tuesday, March 15, 2005 6:37 PM Making calls Soft keys {OFF} Navigator key {MUTE} {CLEAR} {HOLD} {PAUSE} {REDIAL} Microphone Lift the handset and press {C}. L “Talk” will be displayed. Dial the phone number. When finished talking, press {OFF} or place the handset on the base unit or charger.

  • Page 18: Answering Calls

    TG2431AL_2432AL(e).book Page 18 Tuesday, March 15, 2005 6:37 PM Making/Answering Calls To make a call using the redial list The last 5 phone numbers dialled are stored in the redial list. Press {REDIAL}. L The last number dialled will be displayed.

  • Page 19: Useful Features During A Call

    Useful features during a call HOLD button This feature allows you to put an outside call on hold. KX-TG2431AL: Press {HOLD} during an outside call. L “Hold” will be displayed. L To return to the call, press {C} or {s}. KX-TG2432AL: Press {HOLD} during an outside call.

  • Page 20: Clarity Booster

    TG2431AL_2432AL(e).book Page 20 Tuesday, March 15, 2005 6:37 PM Making/Answering Calls Clarity booster This feature can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature will be turned on automatically when necessary.

  • Page 21: Phonebook

    TG2431AL_2432AL(e).book Page 21 Tuesday, March 15, 2005 6:37 PM Using the phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers to the handset phonebook and search for phonebook entries by name. Adding items to the phonebook Press {Phonebook}.

  • Page 22: Calling Someone In The Phonebook

    TG2431AL_2432AL(e).book Page 22 Tuesday, March 15, 2005 6:37 PM Phonebook To edit/correct a mistake Press {<} or {>} to move the cursor to the character or number you wish to erase, then press {CLEAR}. Enter the appropriate character or number. Note: L Press and hold {CLEAR} to erase all characters or numbers.

  • Page 23: Chain Dial Feature

    TG2431AL_2432AL(e).book Page 23 Tuesday, March 15, 2005 6:37 PM Chain dial feature This feature allows you to dial phone numbers from the phonebook while you are on a call. Example: Using a long distance calling card 1 Dial from the phonebook: 18000123456 (Calling card access number).

  • Page 24: Copying All Items

    TG2431AL_2432AL(e).book Page 24 Tuesday, March 15, 2005 6:37 PM Phonebook Copying all items Press {MENU}. Scroll to “Copy phonebook” by pressing {V} or {^}, then press {>}. Scroll to “Copy all items” by pressing {V} or {^}, then press {>}. L When all items have been copied, “Complete”...

  • Page 25: Caller Id Service

    TG2431AL_2432AL(e).book Page 25 Tuesday, March 15, 2005 6:37 PM Using Caller ID service This unit is Caller ID compatible. To use Caller ID features, you must subscribe to your telephone company’s Caller ID service. Caller ID features When an outside call is being received, the calling party’s phone number will be displayed.

  • Page 26: Caller List

    TG2431AL_2432AL(e).book Page 26 Tuesday, March 15, 2005 6:37 PM Caller ID Service Caller list Caller information for the last 50 different callers will be logged in the caller list. You can use this list to return missed calls. L Caller information includes phone numbers, the date and time of calls, and the number of times the caller called.

  • Page 27: Editing A Caller's Phone Number Before Calling Back

    TG2431AL_2432AL(e).book Page 27 Tuesday, March 15, 2005 6:37 PM Editing a caller’s phone number before calling back You can edit a phone number in the caller list. Press {V} or {^} to enter the caller list. Press {V} or {^} repeatedly to display the desired item.

  • Page 28: Intercom Features

    (page 33). To answer the call, press {OFF}, then press {C} or {s}. L You cannot change the ringer tone for intercom calls. For KX-TG2431AL users From the handset to the base unit Handset: Press {INTERCOM}. L The base unit will beep for 1 minute.

  • Page 29: For Kx-Tg2432Al Users

    TG2431AL_2432AL(e).book Page 29 Tuesday, March 15, 2005 6:37 PM For KX-TG2432AL users Call the desired unit by selecting the extension number, shown in the upper right of each handset’s display. The base unit’s extension number is 0. L To confirm the handset’s extension number ([1] or [2]), place the handset on the base unit or charger.

  • Page 30: Transferring A Call

    TG2431AL_2432AL(e).book Page 30 Tuesday, March 15, 2005 6:37 PM Intercom Features Transferring a call (KX- TG2432AL only) Outside calls can be transferred from one handset to the other. During an outside call, press {INTERCOM}. L The call will be put on hold. To page the other handset, press {handset[1]} or {handset[2]}.

  • Page 31: Programmable Settings

    TG2431AL_2432AL(e).book Page 31 Tuesday, March 15, 2005 6:37 PM Guide to handset programming For your reference, a chart of all programmable functions is printed below. Details for each item can be found on the corresponding pages. To programme, press {MENU}, press {V} or {^} to scroll through the menu, and press {>} or {Select} when the desired menu item or setting is displayed.

  • Page 32: Ringer Settings

    TG2431AL_2432AL(e).book Page 32 Tuesday, March 15, 2005 6:37 PM Programmable Settings L To go back to the previous menu, press {<} or {Back}, or press {>} or {Select} while “(Go back)” is displayed. Ringer settings Handset ringer volume 4 levels (high/medium/low/off) are available.

  • Page 33: Handset Ringer Tone

    TG2431AL_2432AL(e).book Page 33 Tuesday, March 15, 2005 6:37 PM Handset ringer tone You can change the ringer tone heard when an outside call is received. There are 3 tones and 4 melodies. The default setting is “Tone 1”. Press {MENU}. Scroll to “Ringer setting”...

  • Page 34: Call Options

    TG2431AL_2432AL(e).book Page 34 Tuesday, March 15, 2005 6:37 PM Programmable Settings Call options Auto talk When this feature is turned on, you can answer a call by lifting the handset off the base unit or charger without pressing {C}. The default setting is OFF. Press {MENU}.

  • Page 35: Telephone Settings

    TG2431AL_2432AL(e).book Page 35 Tuesday, March 15, 2005 6:37 PM Telephone settings Recall time The recall time depends on your telephone exchange or host PBX. You can select: “90ms” (milliseconds), “100ms” (default), “110ms”, “250ms”, “300ms”, “400ms”, “600ms”, or “700ms”. Press {MENU}. Scroll to “Initial setting”...

  • Page 36: Other Options

    L “Dial lock off” will be displayed. Press {OFF}. Note: L If you forget the password, consult your nearest Panasonic service centre. Handset key tone You can select whether or not key tones are heard when keys are pressed. Includes confirmation tones and error tones.

  • Page 37: Time Adjustment

    Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. Scroll to “Registration” by pressing {V} or {^}, then press {>}. KX-TG2431AL base unit: Press and hold {LOCATOR/ INTERCOM} until the CHARGE indicator flashes. KX-TG2432AL base unit:...

  • Page 38: Programming Via Direct Commands

    TG2431AL_2432AL(e).book Page 38 Tuesday, March 15, 2005 6:37 PM Programmable Settings Programming via direct commands You can also programme most features using “direct commands”—special codes that take you directly to the feature you wish to programme and allow you to select the desired setting.
  • Page 39 TG2431AL_2432AL(e).book Page 39 Tuesday, March 15, 2005 6:37 PM Feature Feature code Recording time {0} {6} {2} Remote code {0} {6} {3} Time adjustment {0} {9} Handset registration {0} {0} Message alert {0} {#} Copy phonebook {#} {1} (1 item) Copy phonebook {#} {2} (all items)

  • Page 40: Answering System Features

    TG2431AL_2432AL(e).book Page 40 Tuesday, March 15, 2005 6:37 PM Answering System Features Answering system The unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. For details about memory capacity, see page 44.

  • Page 41: Erasing Your Greeting Message

    TG2431AL_2432AL(e).book Page 41 Tuesday, March 15, 2005 6:37 PM To play back the greeting message Press {GREETING CHECK}. Erasing your greeting message Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing. L If you do not re-record your greeting message, the unit will use a pre- recorded greeting message.

  • Page 42: Listening To Messages

    TG2431AL_2432AL(e).book Page 42 Tuesday, March 15, 2005 6:37 PM Answering System Features Listening to messages When new messages have been recorded: – The MESSAGE indicator on the base unit will flash. – The message indicator on the handset will flash slowly if the message alert feature is turned on (page 48).

  • Page 43: Listening To Messages Using The Handset

    TG2431AL_2432AL(e).book Page 43 Tuesday, March 15, 2005 6:37 PM Note: L Caller information for the erased messages will remain in the caller list. Listening to messages using the handset {MENU} {Select} {OFF} When new messages have been recorded, “New message” is displayed. Press {MENU}.

  • Page 44: Memory Capacity

    TG2431AL_2432AL(e).book Page 44 Tuesday, March 15, 2005 6:37 PM Answering System Features Calling back (Caller ID subscribers only) If Caller ID information was received for the call, you can call the caller back while listening to a message. Press {Call} during playback. Note: L To edit the number before calling back, press {Edit} and edit the number (page...

  • Page 45: Remote Operation

    TG2431AL_2432AL(e).book Page 45 Tuesday, March 15, 2005 6:37 PM Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance will prompt you to press certain dial keys to perform different operations.

  • Page 46: Answering System Settings

    TG2431AL_2432AL(e).book Page 46 Tuesday, March 15, 2005 6:37 PM Answering System Features *1 If pushed within the first 5 seconds of a message, the previous message will be played. *2 To resume operation, enter a remote command within 15 seconds, or the voice guidance will start.

  • Page 47: Ring Count

    Voice Mail. To use this service you will be required to leave your answering machine off on your unit. Answering System Features This will allow the Voice Mail to receive any messages.

  • Page 48: Caller's Recording Time

    TG2431AL_2432AL(e).book Page 48 Tuesday, March 15, 2005 6:37 PM Answering System Features Caller’s recording time You can change the maximum message recording time allotted to each caller. “1min”, “2min”, or “3min” (default): Caller messages are limited to 1 minute to 3 minutes.

  • Page 49: Useful Information

    Useful Information Headset (optional) Connecting an optional headset to the handset allows hands-free phone conversations. Please use only a Panasonic headset. See page 5 for the compatible headset and ordering information. To connect an optional headset to the handset Headset jack...

  • Page 50: Wall Mounting

    TG2431AL_2432AL(e).book Page 50 Tuesday, March 15, 2005 6:37 PM Useful Information Wall mounting Base unit The base unit can be mounted on a wall. Connect the AC adaptor and the telephone line cord. Drive the screws (not included) into the wall using the wall mount template (see below). Connect the telephone line cord.

  • Page 51: Charger (Kx-Tg2432Al Only)

    TG2431AL_2432AL(e).book Page 51 Tuesday, March 15, 2005 6:37 PM Charger (KX-TG2432AL only) The charger can be wall mounted, as shown below. Connect the AC adaptor. Drive the screws (not included) into the wall using the wall mount template (see below). Mount the charger (1).

  • Page 52: Error Messages

    TG2431AL_2432AL(e).book Page 52 Tuesday, March 15, 2005 6:37 PM Useful Information Error messages If the unit detects a problem, one of the following messages will be displayed on the handset. Display message Cause & solution L The called handset is in use. Busy L The handset you tried to copy phonebook items to is in use.

  • Page 53: Troubleshooting

    TG2431AL_2432AL(e).book Page 53 Tuesday, March 15, 2005 6:37 PM Troubleshooting General use Problem Cause & solution The unit does not work. L Make sure that the battery is installed correctly (page 10). L Check the connections (page 9). L Fully charge the battery (page 11). L Clean the charge contacts and charge again (page 11).

  • Page 54: Making/Answering Calls, Intercom

    L If “SP-phone” is displayed on the handset, press {C} to switch to the headset. L Use only the Panasonic KX-TCA88AL headset. I cannot page the L The called handset is too far from the base unit. handset or base unit.

  • Page 55: Phonebook

    TG2431AL_2432AL(e).book Page 55 Tuesday, March 15, 2005 6:37 PM Phonebook Problem Cause & solution I cannot store an item in L You cannot store an item in the phonebook while the the phonebook. handset is in talk, speakerphone or intercom mode, or while listening to messages.

  • Page 56: Answering System

    TG2431AL_2432AL(e).book Page 56 Tuesday, March 15, 2005 6:37 PM Useful Information Answering system Problem Cause & solution I cannot listen to L A touch tone phone is required for remote operation. messages from a remote L Press the remote code correctly and press each key location.

  • Page 57: Battery Charge

    TG2431AL_2432AL(e).book Page 57 Tuesday, March 15, 2005 6:37 PM Battery charge Problem Cause & solution “Recharge battery” is L Fully charge the battery (page 11). displayed, 7 flashes or the handset beeps intermittently. “Charge for 6h” and L The battery has been discharged. Fully charge the 8 are displayed and battery (page 11).

  • Page 58: Instructions To Customer

    TG2431AL_2432AL(e).book Page 58 Tuesday, March 15, 2005 6:37 PM Useful Information Instructions to customer Installation Attached to this apparatus is an approval label. This label is evidence that it is a “Permitted Attachment” which has been authorised to be connected to your telephone service. Conditions relating to connection and operation of this Permitted Attachment are contained in Telecommunications General By-Law 220 (5).
  • Page 59 TG2431AL_2432AL(e).book Page 59 Tuesday, March 15, 2005 6:37 PM If you are satisfied with the operation of your telephone service after plugging in your Permitted Attachment, your installation is completed. You will be unable to connect this Permitted Attachment if your telephone service consists only of a wall phone or an old style telephone which is not connected by means of a modern plug and socket.

  • Page 60: Technical Information

    TG2431AL_2432AL(e).book Page 60 Tuesday, March 15, 2005 6:37 PM Useful Information Technical information Base unit Operating environment: 5 °C – 40 °C Frequency: 2.4 GHz – 2.48 GHz Dimensions: Approx. height 125 mm x width 140 mm x depth 135 mm Mass (Weight): Approx.

  • Page 61: Index

    TG2431AL_2432AL(e).book Page 61 Tuesday, March 15, 2005 6:37 PM Index A Accessories: 5 Answering calls: 18 Answering system: 40 Area code: 35 Auto talk: 18, 34 B Backlit display: 15 Backlit handset keypad: 15 Base unit location: 8 Battery Charge: 11 Installation: 10 Performance: 12 Replacement: 12...
  • Page 62 TG2431AL_2432AL(e).book Page 62 Tuesday, March 15, 2005 6:37 PM Index Ringer Tone: 33 Volume: 32 Ringer off: 18, 32 S Safety instructions: 6 Soft keys: 15 SP-phone: 17 T Technical information: 60 Time adjustment: 37 Toll saver: 47 Transferring a call: 30 Troubleshooting Answering system: 56 Battery charge: 57...
  • Page 63 TG2431AL_2432AL(e).book Page 63 Tuesday, March 15, 2005 6:37 PM...
  • Page 64 Customer Support Centre Tel. No.: 132600 or website www.panasonic.com.au Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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