Panasonic DBS 576 Technical Manual page 30

Section 521
GROUP SETTING
→
GROUP1
→
GROUP2
→
GROUP3
→
CUSTOMIZE MENU
3401:1
GROUP 1
1:LEAST BUSY
2:LONGEST IDLE
CUSTOMIZE MENU →
Setting
If the first two digits of a setting number is [34], the setting pertains to group
1, and [35], to group 2. The following explanation, therefore, shows group 1/
group 2 setting.
Program Address 3401/3501/3601: Agent search method
Program Address 4101-4104: ACD Call Handling Program
Commands are used to set any call distribution operation to ACD Call
Handling Program numbers (4101 to 4104).
Program Address 4201-4204: Transferring Voice Mail access number
Sets the voice mail extension line number and access code corresponding to
the transfer destination voice mail number (1 to 4).
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2. From [GROUP SETTING] screen, use soft keys to select the
agent group to be set.
Agent group 1: soft key 1 or 6
Agent group 2: soft key 2 or 7
Agent group 3: soft key 3 or 8
3. First setting (3401) for the selected group is displayed. Enter a set
value, then press the HOLD key to validate setting. Every time
the HOLD key is pressed without set values specified, the next
setting item is displayed. Press Flash key to return to the previous
setting.
4. To return to [CUSTOMIZE MENU] screen, press the soft key 5
or 10.
Set the agent search method. Select either of the following:
1: LEAST BUSY FIRST setting. This mode first selects the agent
whose busy rate (total busy time/total Login time) is the lowest
in the group for the day.
2: NEXT AVAILABLE FIRST setting. This mode selects the
agent which is placed in idle status for the longest duration
following the last talking status.
Note: For both 1&2, only ACD calls will be counted as busy time or busy
status.
DBS 576 (USA) issued March 1999
Built-In ACD Supervisor Guide
576-25-521 (ACD 3.0)