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Features
Tenant Services
location using FTP. The backup and restore functions can be performed locally or
remotely.
Maintenance and Administration
The Enterprise Manager terminal can be connected directly to the IPedge system or via the
customer's LAN as well as remotely over the Internet over the public network.
Software Upgrade
A regular IPedge system software upgrade can be performed. You can upgrade the Operat-
ing System without affecting your customer database.
Tenant Services
This feature enables the IPedge system to provide separate service to multiple companies or
departments (tenants). PDNs, DIDs and incoming line groups (ILGs) can be assigned to one
through eight tenants. Each tenant can have different attendant or night bell assignments for day-
of-the week schedules using Day 1, Day 2, or Day 3 modes. This feature is enabled through system
programming.
Traffic Measurement
Technicians and System Administrators can monitor the effectiveness of the system
resources for proper traffic balance.These traffic statistics are necessary for the system
administrator to both monitor the effectiveness of the system and determine whether the
system has enough resources or improper traffic balance. No additional hardware is
needed to support Traffic Measurement.
Traffic Measurement setup and reporting is done using Enterprise Manager. Approxi-
mately five days of Traffic Measurement reports can be stored.
Traffic Reports
New traffic reports include outgoing and incoming trunk group usage, "all circuits busy"
reporting and media server resources. The reports are stored on the IPedge server and can
be downloaded through Enterprise Manager or sent to a remote device. Traffic reporting is
set up based on day of week and time of day. Reports are easy to read, time-stamped files
that are generated and sent out hourly. No additional software application is required.
Reports include traffic intensity on incoming/outgoing line groups and system resources
such as Media Server resources. Reports can measure traffic in Centi Call Seconds (CCS)
or Erlangs. All circuits busy and Abandoned calls are also reported. In IPedge, media
resource usage, consumption of media resource channels for conferences and general call
processing, such as paging, service tone generation, MOH will be reported.
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IPedge General Description
04/13
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