Samsung galaxy grand prime User Manual page 254

First try powering your phone off and then back on; this will force your phone to reregister with
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the network.
Try manually selecting another network. Information for selecting networks can be found in the
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phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your
issue as quickly as possible:
Your wireless phone number.
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The city and country you are travelling in.
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Any error message that displays on your phone or that you heard when trying to place a call.
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If the issue is with data, were you able to place voice calls?
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If the issue is with voice service, were you able to access data?
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Please call the numbers below if you need assistance:
While in the United States: Call 1-888-226-7212.
While traveling outside the United States:
In CDMA mode: Enter the country code, and then dial 1-817-698-4199.
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There is no charge for this call from your wireless phone.
From a landline phone when outside the United States:
Sprint Worldwide Customer Support can be reached from a landline phone at 1-817-698-4199.
Access or connection fees may apply. The toll free numbers below can also be used to contact
Sprint Worldwide Customer Support in the following countries:
Country
Canada
Caribbean (Anguilla, Barbados,
Cayman Islands, and Dominica)
France
Germany
Italy
Mexico
Trinidad and Tobago
United Kingdom
Note: This toll free service is available on ordinary landline phones and some public pay phones.
This service does not cover any hotel access charges.
Sprint Worldwide Wireless Service
From Landline Phone
1-866-805-9890
1-866-313-6672
0800-903200
0800-180-0951
800-787-986
001-877-294-9003
1-800-201-7545
0808-234-6616
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