Frequently Asked Questions - Miele HR 1124 Operating Instrucitons

Frequently asked questions

The following guide is intended to help you resolve problems that occur during
normal operation of the appliance.
If you are unable to identify or remedy the cause of the problem on your own,
please contact Miele Service (see back cover for details).

Risk of injury! Improperly performed installation, maintenance or repair
work can pose a serious danger to users of the appliance.
Installation, maintenance and repairs may only be carried out by Miele
authorized technicians.
Do not attempt to open the cooktop casing yourself.
Problem
The burners do not
ignite when the cooktop
is being used for the
first time or after it has
been out of use for a
longer period.
The burner does not
light after several
attempts.
The gas flame goes out
after being lit.
The shape/color of the
gas flame changes.
The gas flame goes out
during use.
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Possible cause and solution
There may be air in the gas line.
 Try to light the burner again, making several
attempts if necessary.
The burner is not properly assembled.
 Assemble the burner correctly.
The gas shutoff valve is closed.
 Open the gas shut-off valve.
The burner is wet and/or dirty.
 Clean and dry the burner.
The flame holes are clogged and/or wet.
 Clean and dry the flame holes.
The burner parts are not in the proper position.
 Position the burner parts correctly.
The ignitor is dirty.
 Remove any dirt or grime.
The burner parts are not in the proper position.
 Position the burner parts correctly.
The burner cap itself or the holes in the burner cap
are dirty.
 Remove any dirt or grime.
The burner parts are not in the proper position.
 Position the burner parts correctly.