Ca (Communication Assistant); Call Distribution Port Group - Panasonic KX-NCP500 Manual Manual

3.1.2 Call Distribution Port Group

3.1 C

3.1.1 CA (Communication Assistant)

Description
Panasonic Communication Assistant (CA) is a CTI application usable with any telephone (except SIP
extensions). A CTI server is not required to use CA. CA Client has 4 operating modes: Basic, Pro,
Supervisor, and Operator Console.
•
Basic Mode:
Only basic features are available, such as call control.
•
Pro Mode:
A pro user can see the presence (phone status and absent message) of other extensions.
•
ICD Group Supervisor Mode:
A supervisor can use this feature to monitor users within an ICD group from a PC.
•
Operator Console Mode:
An operator or secretary can manage and redirect multiple calls simultaneously with a graphical interface.
Conditions
•
Activation keys are required to enable the application, some of which are preinstalled on the IPCMPR card.
•
For details, refer to the documentation for CA.
Installation Manual References
3.8.4 First Party Call Control CTI Connection
PC Programming Manual References
3.4 [1-1] Slot—Card Property - IPCMPR—Port Number—
6.1 [4-1-1] Wired Extension—Extension Settings—Option 9—
6.10 [4-2-1] Portable Station—Extension Settings—Option 9—
Feature Manual References
13.1.5 PC Console/PC Phone
3.1.2 Call Distribution Port Group
Description
It is possible to set which virtual port receives each call depending on the telephone number of the called party.
By assigning each port to a Call Distribution Port Group (CDPG), it is possible to select which group receives
each call. CDPG settings cover all V-IPGW cards in the PBX, which allows for ports on different cards to be
assigned to the same CDPG. In other words, two 8-port cards can be used as one 16-port card.
Programming Example:
To enable this feature, it is necessary to program the following 2 tables through system programming:
•
CDPG Table
- in order to assign ports to Call Distribution Port Groups.
30 Feature Manual
Built-in Communication Assistant Server
Built-in Communication Assistant
Built-in Communication Assistant
Document Version 2009-12