D-Link AirPlus DWL-520+ Manual page 24

Troubleshooting
2. I cannot connect to the access point or the wireless router.
• Make sure that the SSID on the DWL-520+ PCI adapter is exactly the
same as the SSID on the Access Point or wireless router.
3. The DWL-520+ Power and Link lights are not on.
• Check to see if the DWL-520+ PCI adapter is firmly inserted into a
PCI slot.
4. I forgot my Encryption key.
• Reset the Access Point to its factory default settings and restore the
DWL-520+ Wireless PCI Adapter to the factory default settings. (The
default settings are listed in Ch.6: Using the Configuration Utility in
this manual.)
5. The computer does not recognize the DWL-520+ Wireless Adapter.
• Make sure that the DWL-520+ Wireless Adapter is properly seated in
the computer's PCI slot.
• If Windows does not detect the hardware upon insertion of the
adapter, make sure to completely remove drivers that were
previously loaded. To remove the drivers, do the following:
A. Under Tools> select Folder Options...> select View >
under Hidden files and folders > select Show hidden
files and folders
B. Uncheck Hide extension for known file types > click on
Apply
C. Search for the files TIACXLN.INF and TIACXLN.SYS.
Remove these files from the INF and SYSTEM32
(DRIVERS) folders in the Windows directory.
Windows XP and Windows 2000 will rename .inf files that
have not received WHQL certification into oem.inf files (e.g.,
oem1.inf.)
6. The computer with the DWL-520+ installed is unable to connect to
the wireless network.
• Check that the LED indicators for the broadband modem are
indicating normal activity. If not, there may be a problem with the
broadband connection.
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