HP 2310t User Manual page 40

Problem
Check Video Cable is displayed on
screen.
Input Signal Out of Range. Change
Settings to 1920 × 1080 @ 60Hz is
displayed on screen.
The monitor is off but it did not seem
to enter into a low-power sleep mode.
Using HDMI connection, unable to
hear audio.
Unable to hear audio from built-in
speakers.
OSD Lockout is displayed.
Power Button Lockout is displayed.
32 Appendix A Troubleshooting
Possible Cause
Monitor video cable is
disconnected.
Video resolution and/or
refresh rate are set higher
than what the monitor
supports.
The monitor's power saving
control is disabled.
Computer is not configured for
HDMI audio.
HDMI audio is not selected in
the monitor OSD.
Volume is muted or too low.
The monitor's OSD Lockout
function is enabled.
The monitor's Power Button
Lockout function is enabled.
Solution
Connect the appropriate video cable (HDMI, DVI,
or VGA) between the computer and monitor. Be
sure that the computer power is off while
connecting the video cable.
Restart the computer and enter Safe Mode.
Change the settings to a supported setting (see
Recognizing Preset Display Resolutions
on page 35). Restart the computer so that the
new settings take effect.
In the monitor's OSD menu, select Management >
Power Saver. The control should be set to On to
allow the monitor to enter into low-power modes.
Ensure HDMI audio is selected as the main audio
output in the operating system. To do so, click the
Windows Start Button, and then click
Panel. Click Sound, and in the Playback tab,
ensure the check mark is next to the HDMI output,
and click OK.
Press the Menu button to open the OSD and select
Volume, then choose either Select HDMI Audio
Select Audio Auto-Detect.
Do the following:
● Ensure the source signal is good by using
headphones at the source.
●
Press the Menu button to access the OSD
menu. Select Management, and then select
Volume to adjust the volume.
●
Turn up the volume with the front panel
volume button.
●
Ensure speaker volume is not muted or too
low: Click the Windows Start
Panel, and Hardware and
Sound, click Adjust system
Speakers, move the slider up.
Press and hold the Menu button for 10 seconds to
disable the OSD Lockout function.
Press and hold the Power button for 10 seconds to
unlock the power button function.
Control
or
Button, Control
Sound. Under
volume. Under
ENWW