HP 9000 rp3410 Limited Warranty page 11

Table 1 BCS Servers - Hardware Product Warranty Offering (continued)
Product Warranty
Period
rx2660, rx3600, 3 years
rx6600, rx2800 i2
& i4
rx4640, rx5670 3 year
rx7620, rx7640 1 year
rx8620, rx8640 1 year
Trusted Compliance 1 year
Solution for Energy,
Compliance Log
Warehouse
1
Warranty details in this table reflect base hardware warranty offerings. Enhancements to base hardware warranty may
be included with your HP Hardware Product. HP Care Pack Services may also be purchased to upgrade service levels,
to extend and expand your standard hardware product warranty. For details, please consult product specifications at
www.hp.com.
2
To take full advantage of HP's remote monitoring & support solutions and maximize the service delivery experience,
these features must be enabled at time of installation.
3
For a more complete list and details – see
4
For more details – see "On-site warranty service" (page 7)
5
Interconnects include Pass-thru modules and switches. HP branded switches have a maximum warranty period of one
(1) year regardless of the warranty period for the system in which they are installed. Non-HP options are provided "AS
IS". However, non-HP
6
CSR = Customer Self Repair: Remote telephone support with parts replacement when diagnostic tests confirm part failure.
For more details – see "Customer self repair " (page
Remote Customer Performed
Monitoring and Maintenance Tasks
2
Support
Include
6
Remote CSR : Available on
monitoring &
some parts and
email
mandatory on some.
notification of
Go to www.hp.com/
errors & events
go/csrparts for
component CSR details.
Firmware upgrade and
pre-upgrade tasks
6
Remote CSR : Available on
monitoring &
some parts. Go to
email
www.hp.com/go/
notification of
csrparts for component
errors & events
CSR details.
Firmware upgrade &
pre-upgrade tasks
6
Remote CSR : Available on
monitoring and
some parts. Go to
email
www.hp.com/go/
notification of
csrparts for component
errors and
CSR details.
events
Firmware upgrade &
pre-upgrade tasks
6
Remote CSR : Available on
monitoring and
some parts. Go to
email
www.hp.com/go/
notification of
csrparts for component
errors and
CSR details.
events
Firmware upgrade &
pre-upgrade tasks
6
Remote CSR : Available on
monitoring &
some parts. Go to
email
www.hp.com/go/
notification of
csrparts for component
errors & events
CSR details.
Firmware upgrade and
pre-upgrade tasks
"Customer responsibilities" (page 6)
and
7).
Service Delivery Method
3 4
Availability and Response
Time
Onsite Warranty Service for
service events not remedied
either remotely or through
6
CSR
Normal business hours
Next business day response
Onsite Warranty Service for
service events not remedied
either remotely or through
6
CSR
Normal business hours
Next business day response
Onsite Warranty Service
Normal Business Hours
Next Business Day
Onsite Warranty Service
Same business
4-hour response
Onsite Warranty Service
Same business
4-hours
and "Customer self repair " (page
"Parts only warranty service" (page
Limited warranty period
Notes and
Exceptions
7).
7).
1 1