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Should you experience
any problems with your
refrigerator,
it has the capability
of transmitting
data via
your telephone
to the Kenmore Connect Team. This gives
you the capability
of speaking directly
to our trained
specialists. The specialist
records the data transmitted
from your machine and uses it to analyze the issue,
providing
a fast and effective
diagnosis.
Using the I(enmore
Connect
TM
System
If you experience
problems with your refrigerator,
call
1-800-4-MY-HOME
®. Only use the Kenmore Connect
System feature when instructed to do so by the Kenmore
Connect Team. The transmission
sounds that you will hear
are normal and sound similar to a fax machine.
Kenmore Connect cannot be activated
unless your
refrigerator
is connected
to power. If your refrigerator
is unable to turn on, then troubleshooting
must be done
without
using Kenmore Connect.
The display
must be locked in order for you to activate
Kenmore Connect. If the display has been locked for over five
minutes, you must deactivate
the control lock and then reactivate
it. To activate
the control lock, press and hold the
Door Alarm button for three seconds. The Control Lock icon will display.
Once the controls are locked, follow the spe-
cialist's instructions
and perform
the following
steps when requested.
NOTE: For best results, use Kenmore Connect with a landline phone.
HOLD
the mouthpiece
of your phone in front of the speaker that is located on the right hinge of the
refrigerator
door, when instructed
to do so by the call center. Hold the phone no more than one inch from
(but not touching)
the speaker.
PUSH
and hold the Freezer Temp button for three seconds while continuing
to hold your phone to the
speaker.
LISTEN
for three beeps. After you hear the three beeps, release the Freezer Temp button. Keep the phone
in place until the tone transmission
has finished. This takes about 15 seconds, and the display will count
down the time. Once the countdown
is over and the tones have stopped,
resume your conversation
with the
specialist,
who will then be able to assist you in using the information
transmitted
for analysis.
NOTE:
•
For best results, do not move the phone while the tones are being transmitted.
•
If the call center agent is not able to get an accurate
recording
of the data, you may be asked to
try again.
NOTE:
•
Call quality
differences
by region may affect the function.
•
Use the home telephone
for better communication
performance,
resulting in better service.
•
Bad call quality
may result in poor data transmission
from your phone to the machine, which could
cause Kenmore Connect to not work properly.
47
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