Table of Contents
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TROUBLESHOOTING
Troubleshooting
Before
requesting
service for this unit, check the table below for a possible
cause of the problem
you are
experiencing.
Some
simple
checks
or a minor adjustment
on your part may eliminate
the problem
and
restore
proper operation.
if you are in doubt about some of the check points,
or if the remedies
indicated
in the table do not solve the
problem,
consult
your dealer or call 1-888-VIEW-PTV
(843-9788)
for assistance.
[]
I NopoweF
Check that the AC power plug is Securely plugged into the power outlet.
•Check that equipment is connected properly•
-Check that antenna is properly installed and oriented•
No reception
-Check that the antenna or cable wire is connected properly•
•Make sure the proper mode (antenna or cable) is selected.
No picture
-Check that equipment is connected properly.
•Check if the channel is available.
• Rerun the Automatic Channel Programming to make sure all available
channels are captured and stored into memory.
Rerun the_Automatio Chatthe_lP_mlhg
to make sUro a!l a_llable
¢hannel_ara captured and Stor_ ln_ m_ry,
Picture is distorted
-Make sure the proper display format is selected,
•Make sure the proper aspect ratio is selectod,
-_ _,.,_
,_,,_
. _,
i,_,..._,, 4
-Make sure the Closed Caption fQatu_ is turned Off.
,..oom_,=,,_nno,
_e se _....
=Make sure the remote control is_n D_
m_e.
No sound
Check that equipment is connected properly.
-Check that thebatteries are i i3stailed
witll the_orrect
_iadt!es _ari_ _)_
oThe batteries are depleted. R ep_
_emwith new 6nes
,;Point theremotecontrol unit atth_ _mote _ntrot Sen_
and _ate
,_perate
the remotd control urlit a!_ d_stanc_f
hot _otd_ithan_23 t_et (7
Ideters) from the; re_te
conttol_S_l_SOr_ !.
_!_:
_;Remove _y
05stacies betwe_n:tl_
l'em0te control-_qit _d
=;Smote
control sensor.
; ;
,,
,
;
7;
.....
•Check that the AC power plug is securely plugged into the power outlet•
The remote control is operational, but
,Make sure the STB is on.
the STB is not responding
.Make sure the remote control is in DTV mode.
•Check that.the AC power plug is securely plugged into thepowar outlet.
•Make sure the component(s) are on.
The remote control is operational, but
-Reprogram the remote control to make sure it is programmed properly
other component(s) are not respondin(,
to operate the component(s).
I
•Make sure the remote control is in the proper component mode (i.e. TV,
I
CBL, RCVR. etc.).
• Make sure to press ACTION in the middle of the button.
The ACTION button is not responding
.Make sure the remote control is in D'rv mode.
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