HP XM600 - Kayak - 128 MB RAM Troubleshooting Manual
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Table of Contents
Troubleshooting
Related Manuals for HP XM600 - Kayak - 128 MB RAM
Summary of Contents for HP XM600 - Kayak - 128 MB RAM
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Page 1: Troubleshooting Guide
HP Kayak XM600 Minitower Troubleshooting Guide... - Page 2 HP Kayak XM600 Series 2 and HP Kayak XM600 This User’s Guide covers the HP Kayak XM600 Series 2, equipped with socket-mounted processors. These PCs carry the model number P2190N and higher. A separate User’s Manual is available for the HP Kayak XM600, equipped with slot-mounted processors.
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Page 3: Refer To
Contents Your PC Workstation does not start correctly, or does not start at all. Refer to page 7. For example, the monitor is blank, error messages during boot, beep codes emitted. Your PC Workstation starts normally, but you are having problems configuring. Refer to page 19. For example, hardware not detected, mouse doesn’t work properly, no sound from speakers. - Page 4 The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard...
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Page 5: Refer To
Introduction Introduction This manual is for anyone who wants to: Troubleshoot problems on the PC Workstation • Find out where to get more information and support. • For information about setting up and using your PC Workstation, refer to the User’s Guide that came with your PC Workstation. It is also available on HP’s web site at: www.hp.com/go/kayaksupport Important Warnings... - Page 6 Introduction lines. Avoid using a telephone (other than a cordless type) during a lightning storm. There may be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Never touch or remove the communications board without first removing the connection to the telephone network.
- Page 7 Your PC Workstation Does Not Start Correctly Symptom Type of Problem When the power button is pressed, the PC • PC Workstation may not be correctly connected to Refer to page 9. Workstation shows no sign of activity at all: the power supply.
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Page 8: Table Of Contents
Your PC Workstation Does Not Start Correctly Helpful Information Troubleshooting Pre-Boot Checks With HP MaxiLife Hardware Refer to page 13. EMU (Error Message Utility) Description Refer to page 15. Beep Code Table Refer to page 13. Troubleshooting BIOS Problems: Updating the BIOS. Refer to page 30. - Page 9 Your PC Workstation Does Not Start Correctly Case 1 — If There Is No Activity At All Case 1 — If There Is No Activity At All When the power button is pressed, the PC Workstation appears to boot (sound from the hard disk drive and fan, and status LED is red), but the monitor is blank.
- Page 10 Your PC Workstation Does Not Start Correctly Case 1 — If There Is No Activity At All Symptom... Check that... How... If the PC Workstation still does not start There is not a problem with the power 1 Replace the power supply unit by a known working power supply unit.
- Page 11 Your PC Workstation Does Not Start Correctly Case 2 — Monitor Is Blank Case 2 — Monitor Is Blank HP KAYAK XM600 INFO SERVICE S When the power button is pressed, the PC Workstation appears to boot (sound from the hard disk drive and fan, and status LED is green), but the monitor is blank.
- Page 12 Your PC Workstation Does Not Start Correctly Case 2 — Monitor Is Blank Symptom... Check that... How... Dual monitor or multi-monitor configuration problem • If you have a dual monitor video card The outputs are labelled on the video card. installed, but only one monitor, check that it is connected to Output 1.
- Page 13 Your PC Workstation Does Not Start Correctly Case 3 — Boot Process Fails and Monitor is Blank Case 3 — Boot Process Fails and Monitor is Blank When the power button is pressed, the hard disk drive or fan can be heard, but the PC Workstation does not boot.
- Page 14 Your PC Workstation Does Not Start Correctly Case 3 — Boot Process Fails and Monitor is Blank Beep Code & Cause... Check that... MaxiLife LCD 3 beeps No memory, bad memory modules, Memory module is correctly seated in socket 1 •...
- Page 15 Your PC Workstation Does Not Start Correctly Case 4 — Boot Process Fails and Error Message Displayed on Screen Case 4 — Boot Process Fails and Error Message Displayed on Screen When the power button is pressed, the PC Workstation starts to boot and there is activity on the monitor, but the boot process then fails with an error message.
- Page 16 Your PC Workstation Does Not Start Correctly Case 4 — Boot Process Fails and Error Message Displayed on Screen The following examples give the different types of error categories. Category #1: If an error can be bypassed with <F1> or solved through Setup, the POST should prompt: ERROR 0070 CPU Terminator Card Error...
- Page 17 Your PC Workstation Does Not Start Correctly Case 5 — Screen Goes Blank or Corrupt Image Case 5 — Screen Goes Blank or Corrupt Image When the power button is pressed, the PC Workstation starts to boot and there is initially some activity on the monitor, but then the screen goes blank or the image is corrupt.
- Page 18 Your PC Workstation Does Not Start Correctly Case 5 — Screen Goes Blank or Corrupt Image...
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Page 19: Configuration Problems
Configuration Problems If your PC Workstation boots normally, but you are having problems configuring different parts of your PC Workstation. Symptom Type of Problem PC Workstation starts to boot, but a POST (Power- • CMOS test error. Refer to page 21. On Self-Test) error message is displayed on the •... -
Page 20: Refer To
Configuration Problems Helpful Information Troubleshooting BIOS Problems: Updating the BIOS. Refer to page 30. • Restoring the BIOS Default Settings. Refer to page 30. • Clearing the CMOS. Refer to page 31. • Recovering the BIOS (Crisis Mode). Refer to page 32. •... -
Page 21: Refer To
Configuration Problems If There Is a CMOS Test Error If There Is a CMOS Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables. -
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Configuration Problems If There Is a Keyboard Test Error If There Is a Keyboard Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables. -
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Configuration Problems If There Is a Floppy Disk Drive Test Error If There Is a Floppy Disk Drive Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables. -
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Configuration Problems If There Is a Hard Disk, DVD, CD-RW or CD-ROM Test Error If There Is a Hard Disk, DVD, CD-RW or CD-ROM Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation, reconnect the power cord and accessory cables. -
Page 25: If There Is A Serial Or Parallel Port Test Error
Configuration Problems If There Is a Serial or Parallel Port Test Error If There Is a Serial or Parallel Port Test Error NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables. -
Page 26: If You Cannot Turn Off Your Pc Workstation
Configuration Problems If You Cannot Turn Off Your PC Workstation If You Cannot Turn Off Your PC Workstation Symptom... Check that... How... PC Workstation does not make a You have saved all data and exited all Save all data and exit all programs (if you can). buzzing or beeping sound when programs. -
Page 27: If Your Pc Workstation Has A Software Problem
Configuration Problems If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem Symptom... Solution... • Green power indicator light Refer to the application software documentation and/or the operating system documentation for guidance. • is illuminated, but some If the software is running but not functioning properly, try to save any unsaved data, then close down the software won’t run. - Page 28 Configuration Problems If the PC Workstation Clock Is Not Keeping Time Correctly If the PC Workstation Clock Is Not Keeping Time Correctly WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery.
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Page 29: Refer To
Configuration Problems If You Have Problems Using the Euro Symbol If You Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. Only the latest operating systems, such as Windows 98, provide •... - Page 30 Configuration Problems Troubleshooting BIOS Problems Troubleshooting BIOS Problems The BIOS is a set of program routines that gives the PC Workstation its fundamental operational characteristics. Many problems with your PC Workstation can be solved by updating (flashing) the BIOS (Basic Input Output System).
- Page 31 Configuration Problems Troubleshooting BIOS Problems Clearing the CMOS 1 Turn off the PC Workstation, disconnect the power cord and data cables, then remove the cover. 2 Set the system board switch to the position to clear the CMOS memory. 3 Replace the cover, and only reconnect the power cord. 4 Reboot the PC Workstation.
- Page 32 Configuration Problems Troubleshooting BIOS Problems Recovering the BIOS (Crisis Mode) If for some reason the BIOS is corrupted and the standard flash cannot be used, use the BIOS Recovery Mode (exceptional BIOS recovery operation) to restore the BIOS. To do this: 1 Obtain a bootable DOS floppy disk.
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Page 33: System Board Switches
Configuration Problems System Board Switches System Board Switches There are ten system board switches used for configuration, numbered from 1 to 10. A certain number of these are reserved (switches 1, 2, 3, 4, 5) and should not be modified, otherwise it could lead to a system failure. -
Page 34: Using The Hp Setup Program
Configuration Problems Using the HP Setup Program Using the HP Setup Program The Setup program allows you to view and change the configuration of your PC Workstation, such as the passwords and boot device order. Follow these instructions to check the configuration. First, Turn On or Restart If your PC Workstation is off, turn on the display and then the PC Your PC Workstation... -
Page 35: More Troubleshooting For Drives
Configuration Problems More Troubleshooting for Drives More Troubleshooting for Drives This section provides more information on how to solve problems with your drives or accessory boards. WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. - Page 36 Configuration Problems More Troubleshooting for Drives If the Hard Disk Activity If the hard disk activity light does not flicker when the PC Workstation Light Does Not Work is accessing the hard disk drive: 1 Check that the control panel connector is firmly attached to the system board.
- Page 37 Configuration Problems More Troubleshooting for Drives CD-ROM, DVD or CD-RW Door Does Not Open If you have difficulty removing a disk from the drive (during a power failure for example), you can use the manual eject button. For example, to eject a CD-ROM using the manual eject button: 1 With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive’s manual eject button.The below diagram shows the two possible positions of the manual eject button.
- Page 38 Configuration Problems More Troubleshooting for Drives...
- Page 39 Troubleshooting with HP e-DiagTools The first step in solving a problem with a PC is diagnosis. HP’s e-DiagTools helps you diagnose hardware-related problems on a HP computer. It is a series of tools designed to help you to: Distinguish between software and hardware problems •...
- Page 40 Troubleshooting with HP e-DiagTools Overview of e-DiagTools Overview of e-DiagTools e-DiagTools has three main components: The buzzer, which provides pre-boot diagnostics. It emits an audible set of beeps that helps diagnose a problem when the computer cannot boot. The e-DiagTools core tests, which provide hardware detection, basic and advanced system tests, and the possibility to generate a Support Ticket with a complete record of the test results and the PC’s configuration.
- Page 41 Troubleshooting with HP e-DiagTools Running e-DiagTools from the Utility Partition on your Hard Disk Running e-DiagTools from the Utility Partition on your Hard Disk To run e-DiagTools from the Utility Partition on your computer’s hard disk drive, follow this procedure: 1 Quit all applications, shut down the operating system, and restart your computer.
- Page 42 Troubleshooting with HP e-DiagTools Running e-DiagTools from a CD-ROM Running e-DiagTools from a CD-ROM NOTE Only the Utility Partition version of e-DiagTools supports the full range of e-features. When you run e-DiagTools from a CD-ROM you will not be able to send the Support Ticket via e-mail or to update the BIOS. Prerequisites Before you run e-DiagTools from a CD-ROM, ensure that the following are correctly configured in the computer’s BIOS Setup program:...
- Page 43 Troubleshooting with HP e-DiagTools Running e-DiagTools from a CD-ROM Running e-DiagTools from the HP “Recovery” CD-ROM To run e-DiagTools from the recovery CD-ROM: 1 Insert the HP CD-ROM in your CD-ROM drive. Shut down the operating system and restart your computer. 2 Ensure that the option to start from the CD-ROM drive is enabled, and that the CD-ROM is configured to be the first device to boot from.
- Page 44 Troubleshooting with HP e-DiagTools HP e-DiagTools Hardware Tests HP e-DiagTools Hardware Tests The following hardware tests can be performed from HP e-DiagTools: Hardware Detection. Automatically detects the complete hardware configuration of the system (including PC Workstation model and version, processor type, cache memory, BIOS version, total main memory, IDE or SCSI device list, video adapter, audio card, keyboard, and USB controller) and determines the appropriate tests to be performed.
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Page 45: For More Information
Troubleshooting with HP e-DiagTools For More Information For More Information For more information about using HP e-DiagTools, consult the e- DiagTools User’s Guide, available in PDF format on HP’s web site www.hp.com/desktops/diagtools On this web site you can also: Download e-DiagTools •... - Page 46 Troubleshooting with HP e-DiagTools For More Information...
- Page 47 Recovering Hard Disk Drive Contents In the unlikely event of a hard disk crash, you can recover your PC Workstation’s preloaded operating system and software using the PC Image Engineer — Image Creation and Recovery CD-ROM supplied with your PC Workstation. Some of the available functions on the Image Creation and Recovery CD-ROM are described below: Full Recovery: Restores the operating system, drivers, utilities and •...
- Page 48 Recovering Hard Disk Drive Contents Recovering Preloaded Drivers You can use the Image Creation and Recovery CD-ROM to reinstall individual drivers that were delivered with the PC Workstation. To do this, insert the CD-ROM into the CD-ROM drive. Automatically an HTML file is displayed.
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Page 49: Other Sources Of Information
Other Sources of Information Getting Online Support for Troubleshooting HP’s support web site provides extensive support material that can help you troubleshoot problems on your PC Workstation: Documentation for your PC Workstation (described below) • BIOS updates (including the upgrade utility and instructions) •... -
Page 50: Collecting Information Before Contacting Hp Support
Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/kayaksupport Collecting Information Before Contacting HP Support It is recommended that before contacting HP Support you note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently.