Canon 3301B002 On-Screen Manual page 863

Paper Jams
If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error
continues after removing the paper, contact the service center.
In other cases:
Make sure of the following:
Check 1: Are there any foreign objects around the Paper Output Slot?
Check 2: Are there any foreign objects in the Rear Tray?
If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from
the power supply, then remove the foreign object.
Check 3: Is the Rear Cover closed completely?
Check 4: Is the paper curled?
Check 3: Load the paper after correcting its curl.
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