Troubleshooting; Mobile Computer - Motorola MC9094-KUCHJERA6WR - MC9094-K - Win Mobile 6.1 Professional 624 MHz User Manual

7 - 2 MC909X User Guide

Troubleshooting

Mobile Computer

Troubleshooting the Mobile Computer
Table 7-1
Problem
Mobile computer does
not turn on.
Rechargeable
lithium-ion battery did
not charge.
Cannot see
characters on display.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
No sound is audible.
Cause
Lithium-ion battery Charge or replace the lithium-ion battery in the mobile
not charged. computer.
Lithium-ion battery Ensure battery is installed properly. See Installing and
not installed Removing the Main Battery on page 1-6.
properly.
System crash. Perform a warm boot. If the mobile computer still does not turn
on, perform a cold boot. See Resetting the Mobile Computer
on page 2-53.
Battery failed. Replace battery. If the mobile computer still does not operate,
try a warm boot, then a cold boot. See Resetting the Mobile
Computer on page 2-53.
Mobile computer Insert mobile computer in cradle and begin charging. The
removed from lithium-ion battery requires less than four hours to recharge
cradle while battery fully.
was charging.
Mobile computer Press the Power button.
not powered on.
Mobile computer Replace the mobile computer in the cradle, or reattach the
removed from Synchronization cable and re-transmit.
cradle or unplugged
from host computer
during
communication.
Incorrect cable See the System Administrator.
configuration.
Communication Perform setup. Refer to the MC909X Integrator Guide for
software was details.
incorrectly installed
Ensure that Microsoft ActiveSync 4.1 or greater is installed on
or configured.
the host computer.
Volume setting is Adjust volume.
low or turned off.
Solution